Tata Motors Complaints & Reviews

I have booked a car i krupex tata motors, electronics city, bangalore. There sales manager mr. Girish was one waste person in that show room, he doesn't know how to behave with customers. After paying booking amount he is telling that you have to take this you have to take. Actually that things are not required, otherwise cancel your booking like that he is speaking. He don't know how to deal customers and he had worrest behaviour. Please take necessary actions against this kind of people otherwise over all tata group will end up with bad name. His no is +[protected].

I want to buy altroz top end model and decided to buy from chandanagar dealer (Tata motors select). I got following as my quote.
Ex. Showroom : 769000
Insurance : 36510
Life tax : 93930
Hyp fees : 1500
Fastag : 600
Logistics charges : 6500
Essential accessories : 10220
Total : 918260

I want to buy insurance and fastag on my own, but the dealer says it is mandatory to buy from them. I have right to buy insurance and fastag on my own. There is also logistics charges levied on top of ex showroom price which is illegal as ex showroom price includes all the transportation and handling charges. i want to understand why insurance, fastag and logistic charges are mandatory to pay to the dealer? I have huge respect for tata, but i feel it lacks in transparency towards customers. Please address my concern.

Thanks & regards,
Lakshmi narayana
+91-[protected]

Sir i suleman husain owner of two tata commercial vehicle. We purchased by mgs auto lucknow up. My one vehicle part called pressure pipe has damaged. When we went to mgs service center of jagrani road. Work shop manager of thair misbehaved me and refused to arrange the part. Sir please tell me if dealer would not provide me part then what is use of tata vehcle

I had given my vehicle mh05ca1447 on 25th january 2020 for teflon coating and antirust
However during the routine cheque service engineer sudarshan motors konegaon kalyan found some leakage in amt related part there was oil leakage.
He asked me change part as vehicle is in warranty and if we don't change now vehicle will have problem. So i agreed to change the part. An oral commitment was made to deliver me vehicle next week. However to my surprise when i called they said will take a day for liquid calibration. I waited upto monday of next to next week. Again i enquired for my vehicle now they were saying that the part is not matching the software and we need to another amt kit for it to work..
My vehicle was in running doing absolutely fine.. Now they have changed parts and gears are not shifting properly.. I interacted with them and they suggested a new amt kit.. So they ordered new amt kit. So now from 5th feb till now they have ordered the part and they are yet to recieve it..
I don't understand why so much time for parts and if it's so why are they committing that vehicle will be fine in next week
Now it has taken almost 3 week just for part to come and then they will fix it and do trial run. They tried to fix another new amt part however now that is also not working. God know what is going to happen. To my knowledge or thinking a wrong part was installed or faulty part was installed that y vehicle had problem. I request u to look into this and take appropriate action

Brand new vehicle jan 2020 purchased had so many problems.

1. From black spot inside in interior. (Image attached) no solution yet.
2. Centrol locking not working.
3. Door locking not operational.
4. Car engine stopped in slope. (Applied hand brake)
5. Coolant oil leakage on next day of delivery (Now fixed).
6. Car automatic doesn't work if i switched to neutral in traffic signal.
7. Car ovrm automatic was faulty. (Now fixed)

I wonder did i buy second hand car or brand new from tata? Too much struggle. Can someone accept ugly black spot in their new car?

As above mentioned vehicle is tata lps 4018/2017 /euro iv. We send the vehicle for service job work at satyakabir automobiles p ltd. Udaipur on dated 09/02/2020

We think that tata motor is committed for best & reliable service for his customers. But their authorized center are doing just opposite of tata policies.

When our vehicle served at your authorized center they using second had damage wiring (Accident vehicles wiring) for repairing of the said vehicle at the part of service card no are jc-satkbr-up[protected] dated 09/02/2020 job they charges 3 times of charges for cleaning, installation of egp, catalyst + cleaning amount is 1517/- from others tata authorized service center. Also charges of 1250/- service charge in the name of main wiring repairing. On 02/02/2020.

Also when we contact for the repeating of the service issue in 03 days they representative of satyakabir said that it is normally happens this is electric folt we are not responsible for that.

Same vehicle again gone for same work at supreme service center p ltd at 13/02/2020 jab card no jc-suipii-dp[protected] they charge 550/- only.

When we contact to satyakabir owner they using abused language with us.

After the all episode we try to discuss the problem to tata person mr. Lokesh nath g on what up msg, still no reply.

We hoop take our feedback is necessary for in this market situation where tata trying to lead the cv industry.

Pl do the needful things for customers like us.

It's been 2 months when the vehicle was purchased from your dealer rp jhunthra automobiles bathinda punjab.
Mileage has been very poor and the same never improved after getting it addressed for more than 5 times.
I have checked myself also the way it was explained and it has never been more than 10 km/ lt which far below 16km/lt which was minimum assured.
Service department of the concerned dealer may be is not competent to address and resolve the same.
I have lost a lot of money till date with no solution.

I tried to contact tata motors customer care regarding my issue but the response was pathetic. I even mailed with mail i'd [protected]@gmail.com to [protected]@tatamotors.com but there was no reply. I am trying in this forum and complaint is that i booked altroz and had quotation mentioning insurance as 39030 but the actual premium charged was 33687 higher than my quotation. And i have already paid the quoted amount of 826687 in full and today took the delivery of the car. Kindly look in to the matter and reply as soon as possible.
Dealer - bimal cars
Basistha chariali, guwahati, assam

I am dinesh chandra, professionally a software engineer based out in bangalore. I happened to purchase tata nexon xz on nov 6th 2019. (Registration no. Ka 03 nf xxxx) with domluru tata dealers.

I am writing this after this long because the delay tactics played on me. Kindly have enough patience to read through my big mail because this is my agony not just a mail. I have dreamt of owning a automatic vehicle since past three...

I have been using tata nexon. Due to some technical baring issue raised early days of new car i have been offered for a replacement recon engine. After replacing it under warranty. Now the issue started with tappet cover on engine, there is a frequent oil leakages since the engine was replaced and i have been informed to tata motors about this problem for which they have replaced tappet cover multiple times.in a recent replacement two days ago again i have the same problem repeating. Now i have trust issues with replaced engine from tata as it is mentioned reconditioned. Tata motors needs to look in to it and give a permanent solution for my problem.

Naukri.com called and provides jon offer and they charged me 528000 rupees your site is not secured they have stolen all information and profile from your site. They are calling from delhi noida and doing all this scam i want my money back otherwise i will complaint against you on cyber crime. You are leaking information and you are fraud. Not trusted site

After i got the car (From the 2nd free service), after two days, a weird creaking noise started coming from inside the bonnet, whenever the gear shifts. I ignored it for a few days, but it was getting worse. Whenever the gear shifted and when the rpm was between 1500 and 2000, the noise became so evident. I took the car to the tata concord showroom on hosur road read dairy circle. Ever since, i have been there 6 times. 2 times even on a single day. They sent me back every time saying that there is no issue with the car. And the manager, one mr. Fayaz, even gave me the following explanation – “madam, small noise is there. But we checked all the regular parts as per protocol. We are not able to identify what the issue is. You please continue driving. When the issue aggravates and the noise becomes unbearable, then it would have affected some other part of the car, which we can see. That time we can rectify the problem”. This happened last saturday (7th feb 2020).

I cannot begin to imagine what level of dumbness did he think i was at.
This is not my first time driving a car or sitting inside a car. If the noise comes while the gear shifts, then isn’t it plain common sense that the gear box needs to be checked (Given that they have checked all the other moving parts)?

Anyway, finally i told them that i need it fixed, the sound is too much. Please note that whenever they sent me back, i had to take a whole round, drive the car for some time and then come back wading through the dairy circle traffic.

As per their instructions, i left my car today at the showroom at 07:00 am. I got a slip which stated that i am the first customer for today. However, i never got a call back or any acknowledgement from the showroom, until i called mr. Fayaz at 12:00pm.

He said, “madam, advisor prashanth kumar will get in touch with you. He is busy with walk-in customers. So we have not checked your car till now”.

I cannot begin to explain my anger and frustration at the callous nature and attitude of the people at the showroom. They just don’t care.

In the mean time i raised a formal complaint against the showroom. Complaint number[protected].

I get a call around 30 minutes later from prashanth kumar saying that, they are checking my car, and only by evening he can tell me what the issue is with the car.

I cannot begin to tell you how frustrated and disappointed i am with the customer service that i have received so far from the tata concord showroom. The people there are callous, irresponsible, and extremely dismissive. I regret that i bought a car which cannot be serviced properly.

After this i was called for joint test drive and they continued to ignore my complaint. They said it was operational noise. I left the vehicle there and came back. After an hour they called and confirmed that they heard the noise and they claim to have changed the clutch kit in a day. I again did the test drive and still continue to get the creaking noise at the same rpm at all gears.

Below are some details:

The people whom i talked to
Mr. Fayaz (Manager) - +91 [protected]
Mr. Prashanth kumar (Advisor) - +91 [protected] / +91 [protected]
Mr. Harshith mathur - [protected]
Mr. Baby kk - +91 [protected] /[protected]

Car registration number – ka-01-mt-6094
Address of the service centre:
9/8, dairy circle, hosur road, opp. Christ college, bengaluru 560029
Tel:[protected] / 82
Mobile no: +91 [protected]
Email: crm.[protected]@concordemotors.com

4. Complaint number[protected]

I am extremely disappointed with the customer service of tata concord motors

My family just buy a tata nexon xm but we just found a column of logistics charge of rs. 5500 by the dealer here in indore (Shyam automotive), which by no means is legal. So may i know why is tata group, silent on this illegal practice taking place at the dealership. Either tata group doesn't want our business or are just are manipulating along with the dealers to make quick money. Seems like every tata motors achieve something good is the tata dealers which let them down. Sorry, but totally hopeless dealers.

I've booked new nexon facelift xza+o petrol model at kht motors whitefield bengaluru on 2nd feb 2020.

As conveyed by the sales manager that delivery will be done on or before 28th feb 2020; yesterday i called to check status of the delivery but now they are telling we don't have any update and we might get some update by end of feb 2020.

What the hell is this!

Simply they are delaying to charge more invoice amount, as price
Will be increasing surely for this vehicle.

I have booked tata tiago xz plus on 31st dec and dealers promised to deliver within 20 days.

All payment and loan disbursement completed before 7th jan. Still there sales person finding excuses to delay delivery.

I am paying emi of car loan without owning a car now.

Booking address:
Lexus motors ltd. (Singur branch)
Telipukur, ghanashyampur, singur, west bengal 712409

Booking receipt has been attached.

Dear sir,

My tata tiago xz petrol car up 70 dq 0504- engine no - revtrn02ntyk28318 have some trouble.
After sharing whatsapp video it was reveal that some fuse problem, i requested to send electrician but customer care insists for toeing the vehicle.
The tata service centre is outskirt of prayagraj so i requested to attend my vehicle on payment basis but toeing the vehicle was their opinion which i not understand.
Request take action.
K. Rathi[protected]

I m yogesh from saharanpur uttar pardesh. I was purchased tata nexon car in october end. Midas delearship from saharanpur. Yeh gadi 3000km chli hai aur yeh gadi ka engine failed ho gya. Aur ab midas motor company engine repair krne ki baat kr rhe hai. Is gadi pe auto loan hai. Aur iska instalment timpe ja rha hai. Vah ke employee hme support nhi kr rhe hai. Hmri demand yhi hai ki ya toh hmhe nyi
Car de ya uska new engine install krke de. Aur aage yeh gurantee de ki in future ydi gadi mein koi default aata hai toh voh new car de. Mein ummid krti hu ki mere sath justice hu

I have purchased my tata tiago vehicle (Ka51mm7563) 11 months ago, surprisingly i am now seeing black dots are present on car front and back side, when i see bonnet, i would thought like it happened for something fallen but when i saw backside of car, there are so many black dots and some are present inside tata symbol, xt symbol etc.. And i am sure this cannot be done by human intentionally who loves a car (Please see image). If i remove those black dots, i can see silver body.

I had given my car for servicing to your kht motors and i have told to fix it under warranty period, but i got update that warranty team denied this, i am sure that team denied for every customer if claim under 11 months warranty, probably they would surprised paint will never shade because tata trust their car body paint lot but i never as customer. I took the vehicle as kht manager promised to speak to warranty department get it fixed, but still they denied it

My name is imtiyazul haq, i am living in kasmir village ussan tehsil pattan, any person (Who i dont know) has booked a tata motor vehicle bearing regs. No: jk09b - 1493 but he has put my mobile number at the registration and i am getting calls and messages from tata motors or locals service centers, i want confirm that my number has been put wrongly in the registration form i dont have anything with this vehicle, any anti - national activity if done by the said person will be his responsibility.
With regards

Tata motors saibaba automobiles in pune coated me with insurance of rs rs 106134 for 3 yrs zero dept and offered a discount of rs 15000 for new tata nexon xz+ diesel variant. When i enquired future generali i got same insurance at rs 50352 for same idv value i. E 969, 569 and other benefit given by tata.

Zero dept insurance in quotation 106134
Discount offered by tata = 15000 (Already included in onroad pricing).
Total insurance cost after discount deduction - rs 90134
Actual insurance future generali amount by tata (Done through dealer)-75850.
Individual quotation from future generali for same idv = rs 50352.

So total difference in insurance is rs 39782.
On the one side tata is offering me discount of rs 72020 on road price 1272020 and they are charging hefty amount of rs 40000 in insurance itself and i am sure the will charge the rest in rto process.