Tata Motors Complaints & Reviews

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After i got the car (From the 2nd free service), after two days, a weird creaking noise started coming from inside the bonnet, whenever the gear shifts. I ignored it for a few days, but it was getting worse. Whenever the gear shifted and when the rpm was between 1500 and 2000, the noise became so evident. I took the car to the tata concord showroom on hosur road read dairy circle. Ever since, i have been there 6 times. 2 times even on a single day. They sent me back every time saying that there is no issue with the car. And the manager, one mr. Fayaz, even gave me the following explanation – “madam, small noise is there. But we checked all the regular parts as per protocol. We are not able to identify what the issue is. You please continue driving. When the issue aggravates and the noise becomes unbearable, then it would have affected some other part of the car, which we can see. That time we can rectify the problem”. This happened last saturday (7th feb 2020).

I cannot begin to imagine what level of dumbness did he think i was at.
This is not my first time driving a car or sitting inside a car. If the noise comes while the gear shifts, then isn’t it plain common sense that the gear box needs to be checked (Given that they have checked all the other moving parts)?

Anyway, finally i told them that i need it fixed, the sound is too much. Please note that whenever they sent me back, i had to take a whole round, drive the car for some time and then come back wading through the dairy circle traffic.

As per their instructions, i left my car today at the showroom at 07:00 am. I got a slip which stated that i am the first customer for today. However, i never got a call back or any acknowledgement from the showroom, until i called mr. Fayaz at 12:00pm.

He said, “madam, advisor prashanth kumar will get in touch with you. He is busy with walk-in customers. So we have not checked your car till now”.

I cannot begin to explain my anger and frustration at the callous nature and attitude of the people at the showroom. They just don’t care.

In the mean time i raised a formal complaint against the showroom. Complaint number[protected].

I get a call around 30 minutes later from prashanth kumar saying that, they are checking my car, and only by evening he can tell me what the issue is with the car.

I cannot begin to tell you how frustrated and disappointed i am with the customer service that i have received so far from the tata concord showroom. The people there are callous, irresponsible, and extremely dismissive. I regret that i bought a car which cannot be serviced properly.

After this i was called for joint test drive and they continued to ignore my complaint. They said it was operational noise. I left the vehicle there and came back. After an hour they called and confirmed that they heard the noise and they claim to have changed the clutch kit in a day. I again did the test drive and still continue to get the creaking noise at the same rpm at all gears.

Below are some details:

The people whom i talked to
Mr. Fayaz (Manager) - +91 [protected]
Mr. Prashanth kumar (Advisor) - +91 [protected] / +91 [protected]
Mr. Harshith mathur - [protected]
Mr. Baby kk - +91 [protected] /[protected]

Car registration number – ka-01-mt-6094
Address of the service centre:
9/8, dairy circle, hosur road, opp. Christ college, bengaluru 560029
Tel:[protected] / 82
Mobile no: +91 [protected]
Email: crm.[protected]@concordemotors.com

4. Complaint number[protected]

I am extremely disappointed with the customer service of tata concord motors

My family just buy a tata nexon xm but we just found a column of logistics charge of rs. 5500 by the dealer here in indore (Shyam automotive), which by no means is legal. So may i know why is tata group, silent on this illegal practice taking place at the dealership. Either tata group doesn't want our business or are just are manipulating along with the dealers to make quick money. Seems like every tata motors achieve something good is the tata dealers which let them down. Sorry, but totally hopeless dealers.

I've booked new nexon facelift xza+o petrol model at kht motors whitefield bengaluru on 2nd feb 2020.

As conveyed by the sales manager that delivery will be done on or before 28th feb 2020; yesterday i called to check status of the delivery but now they are telling we don't have any update and we might get some update by end of feb 2020.

What the hell is this!

Simply they are delaying to charge more invoice amount, as price
Will be increasing surely for this vehicle.

I have booked tata tiago xz plus on 31st dec and dealers promised to deliver within 20 days.

All payment and loan disbursement completed before 7th jan. Still there sales person finding excuses to delay delivery.

I am paying emi of car loan without owning a car now.

Booking address:
Lexus motors ltd. (Singur branch)
Telipukur, ghanashyampur, singur, west bengal 712409

Booking receipt has been attached.

Dear sir,

My tata tiago xz petrol car up 70 dq 0504- engine no - revtrn02ntyk28318 have some trouble.
After sharing whatsapp video it was reveal that some fuse problem, i requested to send electrician but customer care insists for toeing the vehicle.
The tata service centre is outskirt of prayagraj so i requested to attend my vehicle on payment basis but toeing the vehicle was their opinion which i not understand.
Request take action.
K. Rathi[protected]

I m yogesh from saharanpur uttar pardesh. I was purchased tata nexon car in october end. Midas delearship from saharanpur. Yeh gadi 3000km chli hai aur yeh gadi ka engine failed ho gya. Aur ab midas motor company engine repair krne ki baat kr rhe hai. Is gadi pe auto loan hai. Aur iska instalment timpe ja rha hai. Vah ke employee hme support nhi kr rhe hai. Hmri demand yhi hai ki ya toh hmhe nyi
Car de ya uska new engine install krke de. Aur aage yeh gurantee de ki in future ydi gadi mein koi default aata hai toh voh new car de. Mein ummid krti hu ki mere sath justice hu

I have purchased my tata tiago vehicle (Ka51mm7563) 11 months ago, surprisingly i am now seeing black dots are present on car front and back side, when i see bonnet, i would thought like it happened for something fallen but when i saw backside of car, there are so many black dots and some are present inside tata symbol, xt symbol etc.. And i am sure this cannot be done by human intentionally who loves a car (Please see image). If i remove those black dots, i can see silver body.

I had given my car for servicing to your kht motors and i have told to fix it under warranty period, but i got update that warranty team denied this, i am sure that team denied for every customer if claim under 11 months warranty, probably they would surprised paint will never shade because tata trust their car body paint lot but i never as customer. I took the vehicle as kht manager promised to speak to warranty department get it fixed, but still they denied it

My name is imtiyazul haq, i am living in kasmir village ussan tehsil pattan, any person (Who i dont know) has booked a tata motor vehicle bearing regs. No: jk09b - 1493 but he has put my mobile number at the registration and i am getting calls and messages from tata motors or locals service centers, i want confirm that my number has been put wrongly in the registration form i dont have anything with this vehicle, any anti - national activity if done by the said person will be his responsibility.
With regards

Tata motors saibaba automobiles in pune coated me with insurance of rs rs 106134 for 3 yrs zero dept and offered a discount of rs 15000 for new tata nexon xz+ diesel variant. When i enquired future generali i got same insurance at rs 50352 for same idv value i. E 969, 569 and other benefit given by tata.

Zero dept insurance in quotation 106134
Discount offered by tata = 15000 (Already included in onroad pricing).
Total insurance cost after discount deduction - rs 90134
Actual insurance future generali amount by tata (Done through dealer)-75850.
Individual quotation from future generali for same idv = rs 50352.

So total difference in insurance is rs 39782.
On the one side tata is offering me discount of rs 72020 on road price 1272020 and they are charging hefty amount of rs 40000 in insurance itself and i am sure the will charge the rest in rto process.

I had purchased a tata tiago from kht motors whitefield bangalore. I also purchased a tata aig insurance as well from the showroom.

Recently i had an accident where the entire left portion of my car got damaged. But to my surprise the insurance guys only approved the front door and left front bumper. They did not approve the rear door and rear lamp.

Please let me know what is bumper to bumper insurance? Why is this not being approved. If i do not get this approved, i would be escalating this further and also would not go for tata aig insurance in future.

My mob no : [protected]
Car no : ka03nf2354
Insurance no : [protected]

I had asked for the quotation of Altroz petrol variant from the Wasan Tata motors, chembur, Mumbai 400071. In the quotation they have mentioned 9100 as logistic charges including Fast tag. Fast tag costs only 600-500 rs. No other dealership ask for these kind of excessive logistic and handling charges of 8600. They are asking 9100 for handling charges which is illegal as per high court judgement also. It is malpractice being done other showroom in Mumbai also. Tata motors is doing nothing in this regard.

I had a pathetic experience with the sales and service team at tata motors.

I am experiencing issues since couple of months with my tata tiago zxa bought in february 2019.

Issue :
The engine misfires while taking a start gives a sound, the car won't move anywhere until you keep pushing the throttle till few seconds, this is even worse on an inclined surface. For eg: reversing on an elevated road is a nightmare the engine just won't take it.

Complaint :
My mother was almost caught in an accident with this issue and in my absence, she took the car to the service station where they denied to notice anything.

I flew back to the town and experienced the exact situation. The service team said its normal for a car to perform like this.

I asked the sales team for a trail car to compare mine and was denied, they said they don't have any amt version in stock currently, i then applied brains and called them up as a customer asking to buy an automatic and was promised a test drive the next day,

But luck wasn't in my favor they recognized me and gave reasons for the car to be in the workshop for some repairs and denied me a test drive.

After couple of hours shouting my brains out, i managed to get it. I drove the trail vehicle and it was perfect i took it to service station and asked the technician to see the difference only then he agreed to admit the flaw.

I was surprised to see how the game is played in the dealership.

My car is still at the service center with no resolution and i would not stop taking this to a higher level.

I also got the job recruitment from quikr.com, and i applied, after one day i got interview call from tata motors, and i got selected for the post of supervisor, and then they asked me to pay rs.2050, for training purpose, and i paid that amount, after 3 days again i got call from them for verification taht is today 31 jan, again they had asked me for rs.1900 for verification and they said it is for refundable, they are calling me with this two numbers that is [protected] (Arosi sharma) and [protected] (Kartik oberoi) and their account no. Is which i send the money that is name of asheesh kumar a/c no. [protected] ifsc code - sbin0000592, so kindly please help me, is this fraud or real one, kindly let me know, in this no. ±[protected]

I purchased a tata nexon car from arya motors gurugram on 30/05/2019 and from the date of purchase after driving about 200kms, there was heavy engine sound and vibration and a check engine light warning coming in the speedometer. Even the modes stopped working after that warning signal and it's been like 10 to 15 times i visited the service center and two times flywheel has been changed in my vehicle. And still i m facing this issue. I m totally depressed as i wasted my hard earned money on such vehicle. There is no resolution from any side and my vehicle is still under warranty and i want my nexon vehicle to be replaced with a new one.. Or i will file this case under consumer forum..

Hi,

This is rajashree pattnaik, i have booked xt harrier - white from gugnani auto cars pvt. Ltd. Bhubaneswar odisha. My delivery was being agreed by both the parties was on or before 5th jan 2020. But when i contacted them on 2nd jan 2020, it was informed me that they have sold my booked last piece of white xt harrier to someone else, that to be they have not informed or confirmed the same to me while selling the same. After then, they have given me a new quotation verbally which was hiked rs.50000/- from the earlier one saying that new lunched price for year 2020.
I was not interested in the same as in spite of commitments and having my booking with the booking amount they have sold my car.
I have given mail for the refund of my booking amount to the dealer as said by them on 2nd jan 2019 but did not receive any kind of reply, i have followed up with them via phone several time for the refund but they are kept on delaying. Already three follow up mail given for the same, but same no response from their side.

Regards
Rajashree pattnaik

I bought tata nexon on 29th nov 2019 and the same day i applied accessories on my car from showroom itself worth 14500 rs. Now i've got problem with tata logo with light and they keep saying they don't have logo nor they have double tape to fix it, # man. Double tape hi nahin hai, wow. Special edition kraz k wheel caps bhi nahi hain. How can you say that to the customer that you don't have wheel caps and rest other accessories?
They just have one labor in accessories dept and when i bought tata nexon kraz, showroom guys said, they'll send somebody to fix it at my home, but i keep calling them and nobody came so far. I'ld like to take it to the highest level because team leader don't have no information about the cars and don't even pick up my call.

Also, first servicing experience was worst ever experience in my life, service given by tata sparsh, matiala, near dwarka and supervisor name - shashi. Plz take it seriously and a serious action against them or i'll file a lawsuit against all of them.

Thanks for nothing

Hope you would do something on it sooner a

Hii i am aman, please take strict action on this service centre located at nallasopara pelhar fata, worst experience of my life, never seen this type of service centre, unskilled labour, unprofessional worker's and employees are hire in this tata service centre and they even don't know how to handle a customer they all are just spoiling the tata name, this service centre don't deserve a single star, i have 3 tata ace tempo and when i came for service they just always disappointed me and in the name of free service they charged money around 2k or 3k and i have many more to say but only negative thing they don't a positive side to say, in the last i just want to say tata is famous for his worst service centre in the world. I am too much frustrated with this service centre.

Pushpa bisht
Tue, jan 7, 4:20 pm
Sir,
Please refer the trailing mail.
On dated 1st september 2019, i visited the sab motors at patel nagar and after negotiations with mr. Ravi, a refund of rs 12128/-
Was assured to me for the wrongly quoted the price of said tiago by the executives of sab motors.
In this respect i also submitted the request letter for refund.
Though till date refund not...

Dear sir / madam,
I have booked my tata harrier xt grey colour with treo tata safdarjung show room on 18 sep. 2019. They committed me to give you delivery in 2 weeks. I told them that i will take delivery by 12 oct 2019 for which they got agreed. Also i applied for finance with them as they told me that they are partner with hdfc bank. So when i approached them for delivery then they told me that the car booked for you has been delivered to some one else and it will take 2 more weeks to deliver you the car.
Then i asked them that to cancel my order. But they insisted me to buy another model and they will offer a good deal on this and immediate delivery. So i agreed on their offer and i selected tata harrier xz model for which they told me delivery on 14th oct. But after so many reminder and followup they didn't give me delivery till 19th oct.
So i send them a message to cancel my order.
On 3rd nov. I got a message from hdfc bank that your emi will deduct from your account on 7th nov.
I immediately approached treo motors that how this happens while i have not signed any loan disburse papers. So how you can claim payment from bank. Then they assured me that they will return the bank amount and settle this case with bank within a week.
On nov mid i again visit to their office regarding this case and give them a complaint with whole story then they again told me to that they will settle it in a day.
On 3rd dec i again got a message from bank regarding emi to be deduct on 7th dec. I again visit to their office to clear the matter. Where i met with their avp mr. Ved kaushik. I told him that approximately rs.60000 (Sixty thousand) interest of two months has been deducted from my account so you are requested to settle down this amount with bank.

Mr. Kaushik shows his regret on this and gave me more offers and insisted me that you buy the car and we will give you a good deals again and car accessory too. So instead of creating a mess and put myself in legal action i got agreed to buy it.
They committed me to give me delivery by next day. But when we reach showroom for delivery, the car was not available for delivery. On my objection they told me that they car for another buyer but they will give it to you. It took me 5 hours to take the delivery. I was stranded there with my family for 5 hours.
When they done all billing and got all payments then they started to tell me that there is accessory of rs. 30, 000/- they fitted on it. I refused to pay it as i told them remove it, and i don't want any accessory. But they give me the car delivery with accessory by saying that we will see in this. On delivery time they didn't give me car insurance by saying that there is some problem with online system so not possible to take print out, so they will mail it to me.
At this time i have paid them for my car cost + insurance + cr registration with govt. Authorities.
We started to chase them for insurance and registration but then they started asking for payment of rs. 30, 000/- to which i already refused at the time of delivery. And we got nothing.
Today on 24th jan i again visited to their office for insurance and registration. After lots of arguments they handed over insurance to me but denied to give the registration papers due to which my car is running on temporary number and time is going on.
Dear sir/ madam, you are requested to please look into this matter and help me to get the justice.

Regards
Sanjay bhardwaj
[protected]