Tata Motors Complaints & Reviews

I bough the car tata tiago xz diesel. Now it's 7700km. From the very first day i feel cracking sound from steering column when driving in rough road.. As if some nut bolts are not properly fitted in the steering. Very much annoying. I complained in first service. The said some nut was lose in the streeing column. They fix the problem. But the sound is there as it is. Service centre trying to convince me to ignore it which is not possible.....

I purchased the vehicle 1 yr back. After 2 free service my car started to make knocking noise like cut-cut-cut-cut on acceleration. Sudden jerks also comes up on acceleration below 2000 rpm. While accelerating sometimes black smoke comes out.

On every service i pointed out all the above points but every time i was told that “Your vehicle is running fine, this is merely a tuning issue”. If it was a tuning issue then why every time it is required??

It feels very disheartening and i have never expected such behaviour from a reputed brand like TATA MOTORS.

The backbone of any product based company is SERVICE only. If a company is unable to serve there customer properly then it becomes impossible to stand as a market leader.

Hoping for the best...!!!

Regards-
Vikalp Mishra

On date 20/05/2019 i visited raj motors rohtak regarding some issues which i was facing 1. Low mileage
2. Hand break problem
3. Gear shifting problem

First thing, in morning i handover my car to agency to resolve my problems. But at the time when the provide me keys of car after solves the problem i found that the pendrive was missing from my car.
When i asked manager for pendrive the answer me that...

Dear sir i am purchasing a new tata zip xl
And i having my tata zip xl first servicing but tata service station dose not arrange
My appointment from 10 days
My vehicle average and pickup also down to this problem and engine also noise caudly so please arrange my appointment
And take action o[censored]jwal automobile jalgaon and solve the problem
Your rajendra subhash patil

Sir.
I have purchased tata nexon from marina motors calicut. My deal was exchange of my old car (Verna fluidic 2011 model) so they promises 10k echange bonus plus corporate offere 5k total 15k extra benefit. Down payment of nexon they taken from my old car amount balance amount the have transferd me is less what they offered before and my other benefit also they cut which they have given me exchange and corporate offer. Now they are not hearing me and they delaying my balance return payment by telling some excuses.
And my nexon car also have some sounds coming from inside while going through hump and my lft side door handle color changed now white to yellow, they are not listening my complaint also.
Am requesting to take action against marina motos calicut, kerala.

I booked a tata tiago and was to get delivery of 6th april, gudhipadva. To get delivery on gudhipadva i was asked to pay in cash, as there was no time for loan process by national auto wheels, hadapsar, pune.
So i arranged the money in cash and paid the cash on time. But the delivery was nto given on 6th april, instead i got it on 13th april. I aksed dealer to pay the late delivery charges, but he said tata motors has delayed the delivery.
So who will compensate the late delivery and loss which i incurred due to cash payment.

Also it has been more than a month and yet the free service coupans are not given to me, again i was told that it is also delayed by tata motors.

The light weight tray behind the rear seats is not given with the car, i was told that it does not come with tiago xta model??

My car has dual fuel car and gas. It was working on both. However after surge in current there was program failure of the software at the workshop. After that my car is not working on gas. It worked intermittently once or twice then stopped working on gas completely.
The lamda sensor had been blocked in 2016 as it was disturbing tuning of the car. The car was getting converted to gas without it all the time. However now the workshop blames the lack of lamda sensor. Reinstalling it will mean new problems. But the the problem is "gas sensor" damaged the workshop is silent on it. Tata have asked me to contact the workshop to resolve the issue.
I do not have techical knowledge. But feel it is unfair to have such electronis in a cheap car when you have gone and completed other repairs recommended by the workshop and just paid a bill of over 62, 000/-. The car is delivered to your home as fit and then next you are asked to pay 24, 000 for replacing sensors, which even if you do, you know is not the end of you troubles and something new can come up. Any assistance in how to deal with this is welcome.

Hi
I have purchased nexon kraz (Mh 03 da 3750) in oct 2018, this is my 2nd tata car first was vista aura which was buyback for nexon. I am totally dissatisfied with type of product and service provided by tata. I have mentioned defect in both my first and 2nd service but car just went to service center and came back.
Dis satisfied on following points and seek to have your clarification on same.

* during tacking car in reverse wheel gets jam this was informed in both services but still problem persist.
* after 2nd on 2nd day it was found there was no water in wiper tank.
* after 2nd service car is showing service due for 26 days which i suppose should have been taken care.
* gear system is not smooth as it should have been in new car it seems i am driving old car which is 5 years old.
* steering wheel is not smooth as it should be
* i has been to weekend drive for week end and suddenly left wiper stops working which is very embarrassing in front of others.

* ​it was promised at the time of purchase of extended warranty which has been communicated to your call center representative. They only confirm that they will check and confirm received 6 to 8 calls but still they are confirming
* this point is just a feed back nothing related to performance of car but performance of company. I received a call that as an esteem customer we are giving free passes of imagica for 3. Then it was asked how may people are there in family i confirm four i confirmed that its ok i can purchase one ticket. Then representative confirm that she will confirm back. As i was awaiting for update one day prior i get an sms that you need to go tomorrow. My question is are these activity done for sake of doing or tata is serious on customer satisfaction.

Awaiting for your prompt reply.

Jeetendra gangan
[protected]

Dear sir,
With due respects i see swarup dhara, owner of indica ev2 lx car (Wb42x 8197) beg to inform you that the remort circuit bord of the key pad of my car is not functioning proparly
That, s why i went to bardhaman banerjee motors one of the approved repairing centre of approved tata motors for repairing the key pad, staff of the banerjee motors informed me that for repairing the key pad whole system should be change which needs a lot of expenditure of me, therefore i request to you to arrange duplicate key pad of my tata motors that will enable me to run the car.

With regards
Swarup dhara (Owner of the car)
Mob : [protected]
& [protected]

I mukul parwani son of dilip parwani purchased a tata tigor from sparsh tata in najafgarh. We demanded the 2019 manufactured model but after several delays they gave a blue tata tigor diesel variant. The first mistake they made was that they billed the vehicle in the name of my late grandfather (Hiralal parwani), due to which it got delayed further by 10-11 days. It was supposed to be billed in the name of my father dilip parwani. Finally on 25 april 2019 they gave the vehicle saying this is the 2019 latest model which was manufactured recently and hence jusified the delay made by tata motors. The vehicle was booked on 25 march 2019 and they delayed it by a month saying it is being delayed by the tata motors itself. They also said that we will do teflon coating of the car but didn't do it. After recieving vehicle we demanded verification that vehicle is indeed the right 2019 manufactured model but they didn't showed us the form 22 and neither verified the car, they just assured us that this is correct model. Even after demanding form 22 to take a look they didn't gave it to us. Then we brought the vehicle with us. Later when i took form 22 from accounts of sparsh tata then i realised that the actual manufaturing of the vehicle is october 2018. And now after inquring sparsh tata on 06 may 2019 the manager (Satish) said we will replace/refund the vehicle but till now no action has been taken from then and they are saying it's a fault of tata motors that they sent the wrong model of the vehicle. Since the vehicle is not yet registered. Now the manager is saying we will provide additional discount and you let go off the matter and not tell anyone about it.
We have been frauded by sparsh tata and this car was financed by tata finance and now we don't want the car and would return the car to the sparsh tata and want refund of money. So please look into the matter and help us returning the car and completeing the returning process.

I have not provided any technical detail in this mail but will provide any document and evidence whenever whatever is required.

I have brought new nexon xt 4th may 2019
On 12th may my car inner tie rod it ditched from rack & pinion in palakkad kerala
Total 373 kilometers
I called road side assistance but they said car towing not available in my location on sunday my trip was not completed that day next day morning again i called then they arranged car towing and car is taken to service center i called the dealer to arrange vehicle for my travelling the denied then i have payed 4000 for my travelling
Is any possibility's to get my travelling expense and my wastage or my time by the quality less product they given by them

From
Thomas K G s/o C T George
Babu Cottage
Mudiyoorkonam
Pandalam, Kerala, India
Presently working in NTPC Kayamkulam and staying in NTPC Quarters
NTPC Township, Cheppad P O, Alleppey Dist, Kerala

Dated 03.05.2019

To
M/S Tata Motors Ltd
4th Floor, Ahura Centre 82 Mahakali Caves Road MIDC
Andheri East MUMBAI -400093

For kind Attention: Mr.Natarajan Chandrashekharan CEO

Dear Sir,
Sub: Irresponsible behaviour of Tata Motors dealer in Kerala M/S Focus Automobiles Services Ltd, Aiswarya Complex, Omallur P O, Pathanamthitta, Kerala and subsequent mental hardship and financial damage caused to me.

I am owner of Tata Indigo Manza car bearing registration number KL26 F 2973 and an employee of NTPC Ltd Kayamkulam. Since my above car was malfunctioning due to overheat, I contacted M/S Focus Automobiles, Omallur, the authorised dealer for Tata Motors who is regularly servicing my car, on 06.03.2019 and they engaged their employee Mr.Sharat Bhanu to pick up my car from my quarters at Cheppad (Alleppey Dist, Kerala) and the person picked it up on 07.03.2019. Since I had to proceed to Kolkata on official purpose I instructed M/S Focus Automobiles to deliver the car only on 13.03.2019 which the above dealer agreed over phone.

But to my utter dismay one person who introduced himself as relative of the agent of Focus Automobile Mr.Sharatbhanu, informed over phone to me that the car has met with an accident somewhere near the residence of Sharatbhanu. When contacted the authorised dealer, they have totally washed off their hand and instructed me to proceed against Sharatbhanu instead!. Is it not a shame on the part of the dealer to shirk responsibility?. I understand that Focus Automobiles are the main dealer of Tata Motors in Kerala. When I threatened them of complaining, they have provided a vehicle for my temporary use. Now I received a call from Aranmula Police Station informing me that the vehicle provided to me for temporary use, is a stolen vehicle and SHO instructed me to surrender it to Aranmula Police Station. I have send notices Focus Automobiles and registered complaints with Pathanamthitta Police Station (on 16.03.2019), Kareelakulangara Police Station, Alleppey Dist (on 01.05.2019) and Mannar Police Station, Alleppey Dist (on 02.05.2019).

I am convinced that the whole episode is getting unfurled with the active connivance of Tata Motors dealer M/S Focus Automobiles and I request you to take immediate and effective steps to get my car back to my possession properly made functional within five days from this letter. As a leading car manufacturer in the world I hope you have complete responsibility for the activities of your authorised dealer.

Please take notice that if you do not act on this complaint and get my complaint redressed; I will be constrained to proceed against you for redemption of my enormous mental hardship and huge financial loss.

Expecting quick and effective action
I remain sincerely,

Thomas K G

I had referred my friend to tata and she purchased tiago car 3 months ago. Till now I didn't get the referral benefit they have offered. I didn't get any response form dealership 'concorde motors' till now. The referral points that offered by TATA is such a fraud program. Even TATA or dealer doesn't know about this. I want to file the case in consumer court. I want to know the escalation matrix for this.

Dear sir,
With due respects i see swarup dhara, owner of indica ev2 lx car (Wb42x 8197) beg to inform you that the remort circuit bord of the key pad of my car is not functioning proparly
That, s why i went to bardhaman banerjee motors one of the approved repairing centre of approved tata motors for repairing the key pad, staff of the banerjee motors informed me that for repairing the key pad whole system should be change which needs a lot of expenditure of me, therefore i request to you to arrange duplicate key pad of my tata motors that will enable me to run the car.

I had booked tata nexon petrol xza+ dual tone on 27th april 2019 from kht motors, whitefield bangalore. The prime reason for going for this car was dealer promised me that the car will get deliver with in 7 to10 days. And now my loan amount have been se crooned and money has been given to the dealer but it is very frustrating that i have not got my car delivered and dealer is not giving me any dates for delivery. Now i was planning to go for another dealer but tata finance guy told me that now this is not possible as the loan amount is already given to dealer. I think i got trapped by dealer on the delivery date at the time of booking. Really bad sales service of kht motors whitefield bangalore. I do not know now, where to raise my voice i really don’t want to start giving my emi without my vehicle.

My name : chandra shekhar prasad
Mobile: +91 [protected]

Dear sir, madam my name is kiran from ramanagara. We have taken one tata ace in ramanagara that dealer name is chandru rathod. Yesterday he called me to pay emi. But his talking way is very bad. He told me. U send ur mother for one night and i[censored] any wife, sisters also send them. Like crucial he scold. I[censored] don't take action i will go for consumer court. [protected] from this number he called.. If don't take action i shall go for upper level officers and police stations.

Custmer care services is very disgusting, called so many times but didn't get any response from them.
Need to raise a complaint for tata zest car as car is not working even after the services from service center itself.
So many times we need to go to service center and raise a complain for that but they didn't any help. They hold car for 10-10 days and more than 10 days but again the car condition was same.

Treat this on high priority.

Sir/madam,
I have submitted a complaint regarding non working of the music system in my car tata zest py01cg7135 on 22.04.2019. I am submitting same same again, as my problem not yet resolved:
I, dr. Virender kumar nim, working as professor in a medical college in pondicherry, had tata indica since 2003, which i gave in exchange of tata zest in march, 2015. Because i liked my previous car, a tata product too much. Both the cars are petrol version, present one is xt model, registration number py o1 cg 7135,. I am happy about this car, but some issues are there, which not solved by the service center in pondicherry, schakaralaya motors despite telling many times since beginning.
Spring action of side indicator lever is not working since beginning. Is has to come to neutral/center after bringing car straight, but it is not.
Music system is giving many problems almost since beginning. Initially controls on the stearing wheal were giving problem on and off, and now not working at all. Now quite long time usb is not working. Now the moment a pendrive is used for music it stop completely. To start the music again i have switch off the car completely, remove the key for at least 5 to 10 minutes, the start again, even then can use only blue tooh connected to my phone, still can't use pendrive. This i brought in notice to the service center at pondicherry, schakaralaya motors. They are not able to solve my problem. Now they are not responding to my massages also.
Can you get into my problem, and solve them at earliest.
Yours
Dr. Virender kumar nim

Now another problem has cropped up, some time in between, music system become completely without any response with completely white screen. It comes to live after some time. Please resolve it as early as possible.
Dr. Virender kumar nim

Dear team,
My self virender singh from new delhi. I am customer of tata motors since 8years i have your company's tata zest top model. My vehicle number is dl-10ct-4570. My issue that my vehicle accelerator is not working properly due to reason of ems wire accordingly truenorth workshop manager. Now when i said him for changed in warranty that truenorth workshop manager told me that we cant change in warranty because as per vehicle services schedule your last services record accordingly from autovikas service center not changed your coollent as per nearest 2years or 60.000km. Dear team now its not my default i dont know why not changed my coolent on last service from autovikas services center but now as per mistake of autovikas i am why suffer? I request to you please resolve my problems asap. By the way i have already registered my complaint by your customer care and my complaint id is 1-[protected]. I hope you will action soon before any happened via vehicle coz accelerator not working proper.

Sir, i have settled my loan amount with car on 53000 rupees actually car was met on an accident. And i have to claim my insured amount but insurance company told me give the account statement how company has settled your loan amount on 53000 thousand with car but your tatamotor finance branch pusha road, new delhi was not told any details or statement they just said that you just call to the customer care but i'm again and again calling to your customer care but they told that sir, we are arranging call from our concern/legal dept. But still i didn't got the call. Sir please provide me the details regarding account statement.
Owner name: bhuvneshwar mandal
Car no :hr 38 t 2064