Tata Motors Complaints & Reviews

First and foremost i thank you very much to your customer care personnel for arranging the towing vehicle and towed at dealer's service centre.
I am your one of the reputed customer and so far i have purchased three vehicles from your dealers.
Though this vehicle was purchased in 2017 the make was 2016 and i have run this vehicle around 75000 km within two years.
The customer care advised me that this vehicle is under warranty and therefore i need not pay anything for this sudden break down on road.
Accordingly the vehicle was taken in to tiruchirappalli city, and the dealer is m/s. Kaveri garage pvt. Ltd., located at 27/5, dindigul main road, dheeran nagar, piratiyur, tiruchirappalli - 620 009.
The dealer was unable to diagonize the fault throughout the day on 25.03.2019 and today on 26.03.2019 called me and told that there is complaint in ecm board which will cost around rs. 9000.00 and that i have to pay because the vehicle is not covered under warranty as the vehicle already run 75000km as against 60000 km but time limit of four years.
I just wondered by hearing this and i am in opinion of tata nano vehicles could be run at the maximum of 60000 km and there after there is no life guarantee for the vehicle.
Please consider this sudden break down under warranty and do the needful.

Sub.: Fraud in the name of 3rd Free Service by CONCORDE MOTORS, Mathura Road, Mohan Co-op.Indl. Estate for TATA NANO Chasis No.MAT612325GKD10275. Gate Pass Issued to Customer without servicing the Vehicle is now question mark to the Service Manager of Concorde.

Ref. : 1. Comp. No. 1-[protected] Dt.24.03.19.

2. GOLD AMC CONTRACT NO. [protected].

3. 3rd Service Dt.23.03.19 & SAP Invoice No.[protected] Dt.24.03.19 Time 17.05.14.

To

The CEO & MD of Tata Motors Worldwide
Tata Motors Limited,
Mumbai -400093

Sir,

I very sorry to bring your kind notices on the grievances faced by me by your authorised partner M/s. Concorde Motors (India) Limited, Mathura Road, New Delhi :

1. That I have purchased TATA NANO emax on 20.06.17 for my spouse vide registration no. DL1CW8176 with the assurances free as well as best services from TATA with the Gold Member by paying extras.

2. That I have visited to above mentioned service center on 23.03.19(Saturday) forenoon for 3rd services as well as to rectify the previous service problems by filling the requisitin slip by Mr.Hridyanand Singh and told me to collect it on 24.03.19 at 11.00am.

3. That I again visited to service center at about 4.30pm on 24.03.19 to collect my vehicle. After waiting of half an hours and following to Mr. H. Singh, finally he issued a slip to deposit Rs.440/- in cash counter for gate pass.

4. That a SAP Gate Pass Invoice No.[protected] dated 24.03.19 issued to me at at 17.05.14p.m. and security guard instructed me that your car is at outside service center parking areas.

5. That I found in outside area, my vehicle is lying without services. Immediately I rushed to front office desk and reported everything. I called to the service manager Mr. Rajesh on his Mobile No. [protected], 42224777.

6. That the service manager found it unserviced on the spot with front office madam (photos & videos are attached).

In view of above mentioned circumstances, I lost my trust with TATA as well as CONCORDE MOTORS. There is big loopholes in the entire service management systems. Such type of serious negligence shows how this service center and their service managers are not religiously working towards the benefit of their customers at all.

My humble requests to entire management team and sr. officers to kindly go through the CCTV footage of service centers and ensure me the rights of services at the earliest.

The service center should take care and valued for time, money and harassments suffered to customers due to poor supervisions by Concorde Motors.

Thanking You,
Your's customer
Bijay Kumar Palai
[protected]

C.C. To: TATA Group Chairperson & SIAM

I have booked and paid the full amount on 18th March as I was told the vehicle XMA Nexon is available in stock with Rudra Tata Motor Wagholi Pune. Since 18th march I was suggested delivery on the coming Sunday 24th March. Nobody called me/ updated me about any delays in process, collected my documents on 17th March ensured my old Car exchange formalities were all complete. As the delivery date approached I asked my Sales Rep Sharad Bansode about the status and he wasn't sure, then he realized on the 7th day that I was missing a copy of the Challan/Index2 in my Rent agreement. Yet no person has contacted me from the store asking for it till I didn't call to check on the status. At the time of booking the vehicle the SUP Mayur shared great urgency on making the full payment as the car, model and color was available in their stock yard. It is the 25th today and I have no update on the delivery date for something that was readily available and promised at the time of completing booking and payment formalities. Nobody has the right kind of knowledge, I was quoted nearly 10k over and above the actual insurance cost vs what I received as an SMS from the insurance team for the OTP, but nobody has basic courtesy to call and refund the excess payment. The TL Fakhruddin Mody has no etiquette to even call us back with a quotation while we were checking details about the car. The SUP Mayur is so busy that for days together he does not revert to any phone calls or msgs sent to him. I really want to know why the urgency for payments and deal closure but no reciprocation with regards to delivery, follow up, documentation. Is your sales rep selling his first car at the showroom because that's definitely not the case as stated by him. As a customer you just expect basic and satisfactory customer service. I regret my decision of buying a TATA nexon, honestly the service I received from competitors and the kind of follow up from them was definitely appreciated. There was no negotiation capability with your dealership Rudra motors, extremely stuck up and unable to match market competitors.
I am still in the lurch as I dont know when I will get the delivery of my vehicle and neither do your reps at the dealership. Its poor and extremely pathetic customer Service. A basic phone call keeping your customer updated is all that was expected. but now I am furious as I feel I have paid all the money still begging to get details on the vehicle.

Recently i have booked a tata nexon xm (Petrol manual) from concorde motors (India) limited (Akshardham, delhi-110092) by giving an advance of rs. 11, 000/- on 21 february 2019. Further, i requested for glassglow grey color, which this outlet fails to deliver.
Now, i would like a refund of my rs 11, 000/- as another tata authorised dealer promised to give me the same at a better rate for which i had also dropped a mail and intimated the sale executive (Mr. Neeraj thakur) also on 13 march 2019, but still i haven't receive any refund. Further, when i tried reaching mr. Neeraj thakur, he refuse to pick up my call.
Also, at the time of booking he didn't mention about any cancellation charges, but when i intimated him about refund of booking, he told me that he would charge rs 3000 as cancellation charge (Which wasn't mentioned at the time of booking).

Dear sir,
I have given my nano vehicle three times to service station with engine warning issues, all these times the service station returned the vehicle after some updates and no billed work but failed each time. Finally the vehicle had the same issue and broke down. The vehicle was towed to the nearest service station.

At the service station i was not given any option of warranty inspite of being within warranty period or an option of insurance to claim for the cost of carborator and fan change.

This is quite disgusting from tata motors. Please get a solution to the same.

Ka03 mx2747

Regards
James

I bought a (Tiago xza 2018 model) in 2019 february, i demanded an alloy wheel, the dealers told me that the 2019 model tiago comes with only wheel cup and 2018 model comes with an alloy wheel, so i bought the 2018 model,
After buying, i came to know that it is not an alloy but a plastic wheel cup,
When i enquired about it, they told me that the name of the wheel cup is gen alloy,
I got no problem with that,
But i have demanded only for the alloy wheel, but they sold me the one with wheel cup,
Now they are not responding,
I bought it from srt tata, coimbatore.

I am complaining about my tata Tiago car xz diesel, I inform you that after 72000km check engine light (open injector circuit) issue come and it's not resolved after three time service by tata workshop(tata tero workshop, South Delhi) .l am worrying about my money and time because my problem of car not resolve by tata workshop.l request you to that please resolve my car problem early.

I am a ex-employee of the tata motors pune. I have a shares certificate of telco title. The master folio no. Is e2b[protected] shares) & e2b[protected] shares) for dematerialisation title should be tata motors ltd. I send the subject mail on 20th mar. 2019. My dp id in303028 & client id 80919500. Please dematerialise my all shares before 31st mar. 2019 & confirm. Regards narayan behere -[protected]

I had bought a tata tiago xz petrol car from salap tc motors howrah. But still the salesman sayandeep porel and his unit is not giving me the invoice copy. Every time i visit them and asking for my invoice. Mr. Satyendra sing tell me that you have some due like 4000, some time, 1200, and taken money from me when i ask for bill he say that it will be adjusted in your in voice. After several time of this incident my friend suggest me to complaint here. Please take immediate action.

20.03.2019

To,
The tata motors,
Customer care,
Mumbai

Sub: grievance for tata tiago xz - post services & servicing.

Sir,

With reference to the above subject, i am purchased tata tiago xz on 29.12.2018 through yash motors, chittorgarh (Raj.).

I am share my feedback as below:

1) in context with the subject, i am purchased tata tiago xz on 29.12.2018 through yash motors, chittorgrah (Raj.) (Copy of invoice enclosed).

Subsequently, tata motors issued a temporary certificate of registration for the period from 18 jan 2019 to 17 feb 2019 (Copy enclosed). After follow-up of several times with yash motors, chittorgrah & bhilwara dealers and their office staff, they have not provided valid registration certificate till date. As per motor vehicle act, enable to use my vehicle, for that i am spending a lot of money.

For that, i have contacted personally to yash motors, chittorgrah and also contacted on phone to yash motors, bhilwara officers & dealers.

In that case, if i am imposed any legal issues, who are the responsible for that and why i am suffer for these type of situations.

Please treat this as most urgent and action against the tata motors, yash moter dealer at the earliest please. I am fed-up of these type of behavior of tata motor, i am taking a legal action against you and it is treat as a notice.

2) for vehicle purchasing, i have taken a car loan from state bank of india. Bank send a letter to me on 14.02.2019 for submission of registration certificates and also inform me on telephone, if i am not submitting the documents, bank charge the penalties. Who is the responsible? (Copy enclosed).

3) after 3-4 days of purchase, my car has meet an unexpected incident, that vehicle coolant pipe is removed from tank and all the coolant is flash out.

For that, i have informed to yash motors, chittorgrah for these incident and they have suggested to send the vehicle at workshop after fixing of pipe and fill the fresh water for coolant purpose.

I am sending the vehicle with my personal driver after filling the water to yash motor, chittorgarh, they have checked and not fill the fresh coolant and suggest during first servicing, we have fill the new coolant, after check the leakage. It is a question/prove that, “coolant is not important for the vehicle conditions”.

Vehicle sent for first servicing on 08.03.2019 after 1451 kms run (Copy of job card is attached for reference) and also reported the compliant for coolant.

After servicing, yash motors chittorgarh, says that, coolant is checked and it is ok and new coolant will be changed after 11000 km run. After checking, it is found that they have not checked / fill new coolant and presently it is working on water against coolant. It is very big question related to vehicle performance, why coolant is required?

Presently, i am not use my vehicle as documents are not valid to run the vehicle on the road.

Thanking you,

Customer
Firoz ravindra bakshi
Mo.- [protected] / [protected]

Tata dealer bhasin motors and national garage from raipur cg, are asking for car handling charges for tata tiago xt varient 7000rs. As superme courts verdict on handling charges are clear then why are they charging handling charges. And they are charging more for regustration 43700rs which is way more than 5% road tax in raipur and not telling any sensible reason for overcharging the registration charges. And also telling us tha handling charges are excluded from ex showroom price because it reduces the insurance price and hence they have to take it seperately and charging 7000rs as handling charges in bhasin motorsand national garage dealers of tata motors in raipur chattisgarh.

As i had booked tata tiago 2018 model on 05/03/2019 by paying rs.20000 as an advance from concorde motors mysore road, bangalore and later due to personal reason cancelled on 06/03/2019. Till now i have not received refund amount which they had promised while cancelling and not giving any valid reason why it is not yet refunded. Please resolve the issue as early as possible

Sreekantha b v
Mob:[protected]

Hello sir
I had purchased tiago xt petrol on 10 dec 18 on this purchasing a call and a msg also came in my mob. To collect a gift through showroom of rs 3000. But the showroom manager is strictly denied for that..
And i had also purchased tiago nrg petrol on 18 feb 19.. On that they should give the reffral code to me. But now they denied the same thing.. So... What should i do...
Car owner name : shri gopal sharma
Car showroom add : mascot motors bulandshahr up

Sir i have complained through your online complaint registration vide complaint number 1-[protected]. Til;ll to date i didnt receive any reply. Thereafter i gave several calls to customer care and no action is taken.
Sir, my complaint is that. I booked a nexon zx+dual tone full option vehicle on 10/10/2018 after paying rs. 11000/ at marina motors, pantheerankavu, calicut, kerala after test drive and seeing all the features. But later on i gone through the csd purchase on 20/10/218 and got an availability certificate of above mentioned vehicle from marine motors with engine number and chasis number. Due to stoppage sales at csd in october 2018, i was inforned that csd will be opened on 12/11/2018. Marina motors gave me again the availability certificate with the same engine number and chasis without changing the validity date. I reached kochi csd after verifying all the documents they said availability certificate validity is 30/10/18, which is not acceptable. I came back to calicut and got availabilty certificate from marina motors on 13/11/18 with same engine number and chasis number. Vald upto 22/11/2018. I went to csd kochi and remitted all the amounts and received the issue note. On 15/11/18 morning i submitted the issuing note to marina motors to deliver the same vehicle.
But unfortunately on 15/11/18 marina motors staff is saying the chasis number and the engine number given is wrong, the nos bearing is single tone vehicle. So i should take this vehicle. I said no, i want dual tone xz+full option vehicle. Then they said i have to wait for a week. I agreed and wait till 7/12/2018 and received a vehicle after seeing the vehicle i asked them. This is not the same one which i have purchased. Old one it is tri colour red, white and grey on top.
The new one is red and top grey. Ok i received the vehicle and went to home and checked all the options. I realized that three this are not in this vehicle.
1. Back camera is not working while on running forward.
2. Moble chrger socket is not there in the back seat side.
3. Back light below the dicky.
4. The tri colour
I asked about that and they said that now coming vehicle dosent have these things. But i cant agree with this. This is not my mistake and they are cheating me. So i complaine tatamotor online got that complaint no. Please do something otherwise i have to go for legal actions.

Ok. So me and my family have travelled 650km so far in our trip. We went to shakleshpur for a trip, this is happening on our way back. Suddenly i notice the engine checklight glowing and the gear shift indicator showed 'f'.
I open the manual and find out that i am supposed to call the number which is in the back side of the manual. And then wat happened? They connected me to the road side assistance and they said no point in us coming there are no technicians as it is a sunday, so we won't be able to come pick up the vehicle.
[protected] this is the number from which i got the call regarding road side assistance. He dint tell me his name inspite of asking him several times.
I dont understand one thing. You guys weren't this lazy to help during the time of putting the vehicle on our head. After you buy a vehicle from tata. It's you and the vehicle. No one is going to help you from the service centre. Figure out watever it is yourself and die however you want.
So sorry to tell i am not going to suggest a tata vehicle to anyone whom i know. 11lakhs on a car of tata is utter waste. Because when it comes to service they will flip their hands on us.
Good job tata. Hats off.

I got a offer later from tata motors ltd i don't know it's fake or true they conducting with me a telephonic round interview and posting me in production department as a graduate engineer trainee at pune motors plant they ask me for money 5000/- charge for security amt.
I also paid the money rs5000/- and i resigned my current company for this job when it is fals it's totally lossing me please take a action for the confirmation.

Dear tata motor
My self suresh sawant, i have purchased tata sumo gold on 03.08.2018. After driving around, i have noticed the front both sided wear is defective. After that i visited to the showroom at auto industries goa pvt. Ltd, at nuvem but i had not got any response from there unethical behavior from the team, they are saying we are selling the vehicle and defect of vehicle we are not bothered. Then i visited again after one month that they had sent me to their service center @ v. N naik road, fatorda, margao. Service center have sent me to ceat limited but ceat limited is saying that the defect is in your vehicle manufacture and they will not replace the tyre.
Why i must to suffer and why auto industries goa pvt ltd is dinned of doing the vehicle defect work.
The experience of buying tata sumo gold is completely depressed and disaster for me. Very highy irresponsible company auto industries goa pvt ltd. Nuvem-goa.

Customer name: suresh sawant, margao - goa
Chasis no: mat446229j9g06802
Date of sale: 19/07/2018
Milage-12764 km

I owend tara hexa xm. Regn no is hp 38 f 0229.
My vehicle is in warranty period.. There is radiator leakage in my vehicle due to which all coolant drained every time. I had called many times nearest service centre but they are not responding...
I am not able to drive my vehicle as its engine getting hot.. Also rpm coution is on throughout...
Please lodge my complaint and do the needful at the earliest.

I recently bought a tata tigor car from kosmo motors jalandhar. One of their dealing manager misguided me in accessories and took more money from me. Actually first their dealer said they include 3 things in accessories and then i took one more accessorie as a discount from them at that he asked me to give 1000rs, but i took it free from them as a discount. Now after two months when i knew that the item i took as discount, it was only 500.

This is anup sukumar, from hassan karnataka, i got my manza (Ka13 n 4063) serviced on 05/03/2019 at automatrix, hassan.
Other than general oil change service, i asked to change front lh & rh brake disc & pads & rh lower ball joint & to do wheel alignment (Without balancing), which is also evident in bill also,.
1. But if you observed job card its described as something else.
2.in final billing they have charged me rs.455 for just wheel alignment which usually gets done within rs.150-200 in any branded alignment centers who has state of the art equipment, attached the equipment photo which is used here (God only knows from which era it was!!), on top of this they dint even provide the alignment report!!
3. Using the situation, they dint missed out on piling up the labor bill as much as possible, even though the lower ball joint has to be taken off when disc needs to be replaced, they have charged that work as extra.

4. From past 5 months i been waiting for the lh air vent for car which is broken & time & again when i enquire their answer is same "will come next week"

All these things dont make a huge difference to my pocket but
Surely makes a big difference in making up my decision to buy the new tata harrier, bcoz i have to think 100 times before going to service my car next time, being a hardcore loyal fan of tata products (I own two cars - manza & xenon), things like this should not have been happened in the 1st place & this is not the first time this type of cheating happened to me, service head (Who has come from maruthi suzuki) is of no use & a total non sense,.

I expect a proper answer & resolution of matter within 3-4 working days, failing which i will be forced to file a complaint for this & previous cheatings.

Note: car is washed foc just bcoz they were unable to get it washed at previous free check-up camp & earlier paid service.

Attached all the photos for your reference.