Tata Motors Complaints & Reviews

Hi tata team,

I faced burst ever experience of my life by bringing my car to concorde service center,
On saturday after 15 days wait and many phone calls, i got my car from service center, when i reached service center backyard car was already in start condition, the person (Not engineer/technician) who was there said that team could not recharge car battery so let car be in start condition for some time and then battery will be charged.
The bill receipt was not available at service center, so he drove me to nearby showroom, he insist to drive the car by himself and at showroom also he asked to car be in start condition, they were aware that the battery has been totally exhausted (Do not know what they did with battery that it was totally/deep exhausted).

When i came home which is 20 km from service center and stop the car it could not start again, i had to go some where with my family but my car was dead, i called pankaj the adviser 4-5 time and varun the crm, argued with them, during call both excepted that they were knowing that car battery was deeply exhausted and they were not having charging machine because service center was locked and car would not be start if it will be stopped, but still they had given this half repaired car to me because i had made complain and was asking for my car for last 15 days.

I called customer care number/emergency breakdown number talked to team for one hour to explain the matter and then the call was transferred to shridhar from emergency team to get on time support but neither concorde nor tata team could support me as it was late evening, but shridhar called ajit from dealership team and assured to give all support in morning time,

Still after so much drama, in morning person came with just a battery to start my car and he just started my car and when i said will this charge car battery, he said you try, but it will not charge your need to carry it to nearby charging point, i said you should have bring it or take my battery there but he said we can not support on this and asked to keep the car start for an hour and also said that this will not help and they went back, i called varun the crm he said this is the only support he can give.

After burning fuel for one hour i stopped and again started the car and as expected the car was dead,

Now i had/have hope from tata/concodre motors the dealer, so just sharing this feedback that how much you can torture a customer.

Engineer was knowing that car can be stopped anywhere in traffic, it could be life threatening as well, still car was given in on condition without telling facts to me.

Thank you so much for giving such a nice service, and also thanks for returning my running car in dead condition after 100s of calls and 15 days.
Thank you so much.

Regards
Vinod sharma
[protected]

Vinod sharma
May 11 (3 days ago)

To customercare, crm. Dbu2
Hi team,

What is the status of this complain. I still have not received the car.
Very poor and pathetic,

Still no action its 12 days not received my car no proper response why not you barred and close such service center,
Will tata provide me all 12 days taxi bills which i had to spend because my car has been captured by service center. I need 12 days taxi expenses which i had to spend on taxi because i am not having car, please pay rs 25000 for same.

Regards

Vinod sharma
[protected]

On thu, may 10, 2018 at 3:29 pm, wrote:
Dear sir,

Thank you for writing to us and sharing your concern.

At the outset, we regret the inconvenience caused to you.

We have intimated our gurgaon regional office and dealer concorde motors india limited to provide all necessary support and look into the issue at the earliest.

We have raised a complaint and for any further communication, you may quote 1-[protected] as the complaint number.

Please feel free to contact mr. Varun sapiah, customer relations manager, tata motors on [protected] for any assistance.

Thanking you

Customer care team

Tata motors

From: vinod sharma [mailto:[protected]@gmail.com]
Sent: 08 may 2018 20:15
To: customercare (Tml); customer assistance centre [ cvbu, tml ]
Subject: pathetic service @ new delhi concorde motors service center

Hi sir,

Your new delhi concorde motors service center has disappointed me, i brought my indigo car to service center on 29th april for back gear issue, first it was told to me car will be repaired on monday 30th april then it was told parts is not available it will be given on friday 4th may and then again i called on friday then it was told to me it will be given on monday, then i called on monday it was told to me it will be given on 9th may wednesday, you can imagine such a pathetic service i got from your service center, can you please respond what type of service tata service center is providing??? Such service and response in delhi ncr is a pain, i am very frustrated will not advise anyone to buy any tata vehicle. They even do not keep job slip number on job card.

And for such service the labor cost estimation is inr 3500, just to change a gear part.

Regards

Vinod sharma
[protected]

Dear tata team,

As we all now going for buy indian products then such service center providing third class service and disappointed customers.
When i give my car tiago for first service i mentioned clearly issue of cooled glove box not working (Air flow not coming inside). Service advisor has listen but not done work. Now he saying to me take back car again at their service center, which is 20km away from my home.

First of all who bear that time loss and fuel cost of 40 km due to lacking of knowledge of technician/ managers?
Secondly if purposely tata service team has ignored to do work then they need to close that service center and making fool to customers, just start car wash center i suggest them.

I need strong action against that person who really don't want to work in indian company and due to such employee public don't buying indian cars.

Take strong action!!

Workshop - sarkhej tata service center
Invoice-ictish[protected]
Invoice date[protected]
Job card-jc-atmubl-sp[protected]

Regards,
Rahul

This is to inform you that due to an accident my tata tigor registration no. Up65 cy 6165 was handed over to service centre (Body shop) of m/s brijlex motors, lahartara, varanasi u. P. On 09/04/2018 for repair as the vehicle was purchased just two months before in january, 2018 and the vehicle is fully insured by m/s the new india assurance company, ltd. I was assured that the vehicle will be delivered latest by 18/04/2018 as the parts of rear end is to be replaced. I visit the service centre almost every alternate day, but tno repair work was yet started till date. The people posted there do not even pick up my phone and on visit tell me that the order has been placed with pune depot of the company and the same is not yet received.
You are requested to look into the matter urgently as i am in great mental and financial loss by this irrinsponsible act of your service centre and the service centre is blaming the pune spare part depot, pune for this deficiency in service.

Yours sicerely,

Ravindra bahadur singh, ifs retd.
N9/87, d-2, janki nagar colony
P. O. Bazardiha, varanasi (U. P)- 221106

Phone - [protected], [protected]

Email. [protected]@gmail.com

Dear sir,
I would like to inform that my car ac has not be proper working after repair by
The authorized tata service center name is megna motors east gokul pur near loni gol chakker delhi 110094. I am very shocked they have taken rs.12500 but workmenship very poor.
I request you please take the necessory action regarding above said problem on most priority.

Regards.
Gyan prakash verma
Registration no. Dl 5 cg 1459 (Tata safari ex)

Dear sir, i have given my car (Tigor) for service purpose against vehicle no:gj1 bh 4325 to progressive cars pvt ltd (Tata service center). We many times called them for pickup the car for service purpose but they not giving any response for it and getting late. And also they giving bad service to us, abt this we asking the staff & manager they not giving proper response for it. So we fully upset for this now we thinking why we buy the car from tata company. So pls give proper service to coustmer. Customer satisfication is important. Pls take action to progressive cars pvt ltd and do the needful for us.

On 10.5.18 i took my car up 32 dz 1249 to tata goldrush, faizabad road, lucknow for some repairs. While taking delivery of my car at around 7 pm, i noticed a dent just above the front left tyre. Immediately i told the service advisor that the dent has been caused during repairs in the workshop. With some hesitation he said that he would check cctv footage to find whether the damage has been done during repairs in the workshop. Being a proud customer of tata motors for the last 7 years, i hope that my complaint would be viewed in true spirit and would be resolved at the earliest.
Regards

To,
Tata motors

My tata car no is mh14fc0067 i was servicing tata authorised workshop yash auto service center indira college road he was working on my car 10th days. Work was injecter & basspump but work is not ok
I have problem car start very difficult and diesel lickge on enginehead. I had told manager bhushan & advisors sontosh ambirkar but he was not responding pls respond urgently because my vehicle is tourist and he is not working now

Pls help immediately.

Regard
Pandurang ibitdar
[protected]

Tata tiago was delivered on may 04, 2018 but until (May 09, 2018) the authorized dealer (Trivandrum motors) could not register (Temporary also) to rto or failed to submit the relevant registration certificate, insurance etc to the customer after clearing payment (Full payment has been done april 15, and advance for billing has been given march 28).

Very bad service at trivandrum motors from beginning. Twice they didnt deliver the vehicle on commitment dates.

V. I. N : 626284 jkd 36510
Model: tata tiago, 1.2 rtn bs4

Ajith dharamarajan
My contact number : [protected]

I purchased tiago car 6 months back. I had my car 1st service in gurgaon. At that time, no service center was available in faridabad. Now, my cars's 2nd service is due and still there is no autharized service center in faridabad. I am very much disappointed that every time for service i have to go to other city. Faridabad also is one of the metro cities. All other brands like maruti, hyundai, renault etc. Are having many dealers as well as many service centers. If this is the case, from next time onwards i will go for another brand. Open atleast one service center as well as one dealer in faridabad.

Details are as follows:

Name - tarun kaushik
Mob. No.- [protected]
Email. Id - [protected]@gmail.com
Car reg no.- hr29aq0624

Purchased tata zest rt in nov 2015 - anti theft alarm was erratic and could not be solved by pandit motors even after 5 times attendance - issue got resolved only after software code got automatically defused - loss of facility for me - problem of vehicle suddenly losing all speed to zero anytime anywhere not being resolved at national wheels since last one year - car given 5-6 times

I have complaing in my tata ace vehicle which i have purchased on 14-8-17 at mgs auto fab, lucknow.
After then i make many complaints for the starting problem in my vehicle, but upto now it is not corrected.
What can i do??
my vehicle no. Is up3jn0509
The tata motors service centre employee tells nothing to resolve this problem. He kept my battery & told that to come after 2 weeks to know about battery position. If your battery changes then good, otherwise take your old battery & you purchase new one from market.
Now my question is that, when my vehicle & battery is in gurantee then why should i purchase new one.

I purchased tata hexa xt on dated 12.04.2017 but problem is that it's four rims are bend now and steering vibrates at speed 80 and above i lodged the complaint to tata motors but they are refusing how all the four rims can be bend there is no harsh driving they can check my car all others the things is fine even not a major dent in my car this is manufacturing problem. Should i go to consumer court.
Amit agrawal
[protected]
Mat614167hra00923

I had bought & regd tata nexon xz+ from kvr tata, kannur - took delivery on 8th jan 2018. Regd the vehicle in the name c harinarayanan. Initially i had booked for dual tone xz+, but recvd single tone due to delay in arrival of dual tone. The refund amt of rs 15k has not been given till date. No proper response for delay. Kindly revert to my complaint

I Am realy happy - Tata Changed a lot But Staff in service section is
still working as government staffs ( great job they are doing - they
need ten mark for service with out proper service )

Hurting my dreams -...Complaint regarding my new Tata Tiago Xza
- form 3 day of purchase chassis no MAT626283JKB14315 ENGINE
NO-REVTRN02BRYK11701 ( dealer Concord motors cochin)

I purchase a tiago xza on[protected] to join tata family for
fulfilling my travel passion. but after 3 days of purchase i faced a
break down in lulu shopping mall at cochin due to failure in amt gear
box . After lot of calling and discussion concord motors taken vehicle
for repairing( they are telling to customer to come with vehicle then
only the can give service to new vehicle).The chips of amt replaced
and software updated . The y told me every thing solved but after two
days appeared time lagging in all gears and slip in first gear and
reverse, creping/ hill assistance function is not much responsive.
again the have taken the vehicle for service on[protected] the kept
the[protected] for service and running repair . with out rectifying
the error they have completed first service and the lagging issues
and slipping not corrected .On[protected] i am traveling with my
family vehicle showed the the spilling and lagging in heavy traffic
area . Again i have registered complaint on[protected] i got call
from concord motors the will take vehicle for correction still today
the y have not taken for service and vehicle covered only-2333kms
.Also given complaints in toll free there is no aggressive response .
the are is no technical engineer from company side to clarifying our
issues regarding vehicle

I am totally disturbed with after taking my dream car . my dream are
faced breakdowns

1, amt is not responsive some time silent
2, sliping in fisrt gear and reverce
3, time laging for changing gears
4, initial response in first is not satisfactory - ( while crossing
the road and taking signals )
5 creaping / hill assistance is not satisfactory
6- noice from ac winds not corrected
7 after first service while operating horn noice coming in fm radio
frequency is not matching

Res sir,
I the undersigned
Nomesh girhepunje
[protected] [protected]
Want to state a complaint regarding repairing of my vehicle.
Vehicle no. Mh 49 f1247
Tata indica
I have placed my vehicle for repair in showroom, khamla automobile pvt. Ltd. Nagpur
On date 2nd of may. But it is still not repaired, again they want one day. Will give tommorow evening.
Sir this is my commercial vehicle, i am in loss of business, getting desturbed, so please do help to get me my vehicle earlier

Sir
Plz tell me about ur job recrutment jn shimla office i applied via shine.com and i recieve phone call from [protected] and email of my offer leter then they askimg to deposite 2050 rs for 7 days training fees
Is that true about ur tata grup plz clearify me about this i send u ofer leter send by tatamotors so plz clear this matter as i feel so embarrassing that ur name is so big

This is dr. Manish pithwa, i bought nexon diesel xz+ in diesel thinking tata motors have improved with their cars but my thinking was wrong.

Within 1st month i noticed that my seat belt could not be put on the driver side when i increased the seat height which required loosening of the anchors. Then immediately after 1st free service i noticed headlights stopped working. This needed emergency repairs as i was suppose to take my car to pune next weekend.in next month my steering wheel started making weird noise and became unstable. I had to register emergency complaint to resolve the issue. This problem kept on repeating and had to take my car to service station at least thrice.in a few days air condition vent controls came into my hands which is still not resolved almost after 1 months. While returning from gujarat my headlights stopped working again so i had to stop by till morning. Service center people r not sure why this problem is recurring so they want to check with the wiring of the vehicle which is hardly 6 months old. They r saying that to open the headlights they ll have to remove the chrome accessory which won't be covered in the warranty. I got it installed from tata showroom itself during the purchase and they say it wont be covered.

I think i made biggest mistake by buying a tata car. I had lot of people saying not to buy tata car but i thought tata motors had improved. Feeling sad that i made a wrong choice. I need all my complaints resolved or need my vehicle replaced with all the accessories which i purchased. Can not depend on the built of the car. Have to think twice before taking the car anywhere.

I bought tata tiago xt petrol on 6th dec 2017, with in 3000 kms / within 5 months of purchase, front left tyre (Goodyear 175/65 r14) got damaged while running, luckly no injury to anyone, when check the tyre it is not usable, such a poor quality of tyres used in my tiago, i need at least replacement of the same. I have also taken a gold amc for one year, which is also live. When contacted concorde motors, ambatur chennai, they says this will not be covered under warranty and need to pay for new tyre. I wonder why?? I used to maintain correct recommended tyre pressure with nitrogen gas, please replace my tyre immediately. Vehicle no. Tn19af2652, a. Ponnuswamy, mobile no.[protected].

Hi,
I’m venkat siddani. I booked a tata tiago xta orange colour in koduri tata motors, rajahmundry on march 10th 2018. While booking they promised me that they will deliver in 15 days but not yet delivered. It’s not a matter of 10000rs booking amount, at that time hyundai was giving 40000 rs discount and now car prices are increased to 15000 to 20000 rs. I hope you understand that it’s a matter of 80000 rs + petrol bill + phone bill + time. I raised a complaint to tata customer service they received a reply from dealer stating that customer satisfied. But i haven’t received a call and car from dealer. Please help me some one.

Thanks
Venkat siddani

Hi
I brought three tata ace zip vehicles and every time one or the other vehicle
Got trouble and i have zero response from company every time i have to pay 1000 or 1500 for towing vehicle. I couldn't understand how a vehicle gets break down which is not even 3 month old. The company is not following basic standards. When ever i call tata customer care they will make me to wait at least a day to get back to me and every time i have to find the nearest service centre by my own. Thanks to google, this is very distrubing that this people or more concerned about profits than customer satisfaction. Please give a good service or take back your vehicles.

Prakash
[protected]