Tata Motors Complaints & Reviews

The top gear shaft’s oil seal of my car got damaged (not due to an accident/collision), and the oil got leaked which again caused damage to the clutch disc pressure plate. Upon further investigation, I learned that this seal has a manufacturing defect that Tata Motors has acknowledged and rectified by creating a new seal. I understand that this issue has been affecting multiple vehicles since 2021, and Tata Motors has freely replaced the defective seal for the vehicles in some batches.

Although my car does not fall within the batches of vehicles that have had their seals replaced, I am experiencing the same problem with the defective seal. I have visited your authorized service centre in Kayamkulam multiple times (very poor customer service) to get this issue resolved. Unfortunately, the repair/replacement of this issue is not free of cost as the warranty of my car has recently expired. The personnel from the service centre informed me of the expenses which will be around Rs.20, 000/-.

It is only due to the manufacturing defect of the top gear shaft, the oil leaked which in turn caused damage to the clutch disc pressure plate. I strongly believe that since my car has the same defective seal as the affected vehicles as previously stated, it is only fair that Tata Motors should replace it with the updated seal and repair/replace the clutch disc pressure plate without having me pay for it.

Dear Sir

I have been facing a problem in my TATA altroz Reg. No DL9C AT 9309, where the rear brakes of the vehicle create trouble while driving.

I have had it repaired and parts replaced from tata motors service centre True North Mayapuri at two occasions namely

Occasion 1 : Dated:-03-nov 2022 and amount paid :-11498 (kms 28836)

REVISIT COMPLAIN ON[protected]

Occasion 2 Dated[protected] and amount paid 10000 (kms 31342)

And even today the problem still persists. Its my only vehicle which I drive for work and completely dependent on it. A lot of times it creates problems where an accident could have occurred, but recently I was with my family and a life threatening accident was about to happen but by grace of God was averted.

I need to escalate this grievance.
Who will be held responsible if me or my family gets injured? Or die? Tata markets its products as the safest in the country and we as Indians take great pride in the product and that's why we buy and support the company.

This is very unsatisfactory and frankly a very scary situation.

My vehicle stationed at True north Mayapuri since[protected]kms 33563)

Hi sir
Hamne Tata ace gold bs6 Li thi. Usko ab 2 saal ho Gaye hai fir uska oil level increase ka problem solve nahi huva hai.gadi ab tak 10se12 bar showroom me dikhai hai fir bi problem solve nahi ho raha hai. Please help me sir.

Vehicle not properly handled while free service. I purchased the vehicle in January 2023, While performing the free service, new issues cropped up which service center (Sayar) is not accepting. I have filed a case. Since the contacting person from the showroom is diverting the case. I raise this complaint.

case no: Complaint Ref No:[protected], TN23DC0626

സർ.. ഞാൻ കാർ എടുക്കാൻ വേണ്ടി വേണ്ടി തിരുവനന്തപുരം കരമനയിലുള്ള derik മോട്ടേഴ്സ് അവിടെ ഞാൻ കാർ tiago XT ബുക്ക്‌ ചെയ്തു..എനിക്കു ലോൺ പാസ്സ് ആകുകയും ലോൺ തുക Derik മോട്ടേഴ്സ് അക്കൗണ്ടിൽ പോകുകയും ചെയ്തിരുന്നു... എന്നാൽ ചില സാമ്പത്തിക ബുദ്ധിമുട്ടുകൾ കാരണം കാർ വേണ്ടാന്ന് വയ്ക്കുകയും... കാർ ക്യാൻസൽ ചെയ്യാൻ ജനുവരി 29. 2023 ഇൽ ഞാൻ റിക്വസ്റ്റ് അയക്കുകയും ചെയ്ത്... എന്നാൽ ഒരു മാസം കഴിഞ്ഞിട്ട് കൂടി എന്റെ പ്രശ്നത്തിനു ഒരു പരിഹാരം പോലും Tata derik മോട്ടേഴ്സ് കണ്ടിട്ട് ഇല്ല... അവർ താമസിക്കും തോറും ലോണിന്റെ പലിശ നിരക്കാണ് കൂടി വരുന്നത്... ആയതിനാൽ എന്റെ പ്രശ്നത്തിന് പരിഹാരം ഉണ്ടാക്കണമെന്ന് ഞാൻ താഴ്മയായി അപേക്ഷിക്കുന്നു

Hi. I am Akaash N Baby...I am from Kerala (kannur dist)... Sorry to tell you, i got the worst experience from the service of new tata harrier XT + dark edition..(Kl 59 Y ****).. Just bought recently (2 months..). driven only 5000 kms... 2 days before I came to PAYYANNUR KVR DREAM VEHICLE SERVICE CENTRE for changing door wieding due to manufacturing defect... Morning 9 am i left my car there and evening 7 pm I got back... When I reached back my home, I got a sound like something scratching... I called the service centre and told the defect I faced, but since 2 days no one gavrb a proper advice... Next day one guy from service centre told "maybev some mud must have block over the drum ans Just clean it!" I went to the near showroom and they checked the issue wat i was facing... At that time I saw a plain break pad and lined drum of scratches...
That time I called the service centre and told the issue... The service centre which i shown ma car they told Due to the break pad manufacturing issue or else something happened from payyannur service centre... Because last time when I visited there, I faced issues regarding break tyre sound... It is also mentioned on the service paper
They are telling nothing can be done. I had to tow my car to service center and had to pay 15000 for the replacement.
I bought the vehicle with so much hope and dis wat I get. This is really pathetic. The Payyannur Service Centre is bluffing me. I didn't expect this from Tata Company.
I recommended the company to many of my friends. But really disappointed. The people in service centre are not at all cooperating. Not only here it is worst in every part of kerala wherever my friends are. They are complaining the same. I don't know about other states, but it is pathetic in Kerala. I need compensation from your side for what has caused. From almost three to four days I'm behind all these, compromising my work and all.
I have been deceived from Tata Company. So i humbly request you to provide me the compensation.
Kindly consider and please do the needful...

I brought Tata Nexon dark edition on October 2022, But even after contacting customer care executive multiple times no solution have been provided yet.
Please help me with it .
Poor service from tata motors

Hello Team,

I have bought Tata Altroz in March'2021 from Malayalm Tata Motors, Vytilla, EKM, Kerala. After just 2 years of service On Feb'2023 i have given the car for service(5th service) in Focuz Motors, Edapilly, EKM, Kerala. I had told them that there are issues with clutch and some other minor issues.

The representative from Focuz called me up and said that there are some issues with the clutch and that needs to be replaced and he is checking if the same can be replaced as the car is under warranty. After two days again the rep called me and said that gear box also has to be replaced. I asked him why it is getting replaced in just 2 years, for which he said 2 out of 100 cars will have these kinds of issues and as it is under warranty we can get it replaced. They have ordered for a gear box and the same was arrived after a week or so. I was told that I will receive the car the next day. But again the rep called me in the evening and said that the parts that was arrived is faulty and we had to reorder the same. Till now(after 23 days of giving the car to service) I have not received the vehicle and issue is still not fixed as the parts are not arrived yet.

I have not even received any RCA on why this issue happened for my car in just 2 years. Replacing clutch and gearbox is a very serious concern that too in just 2 years. I have lost trust in my vehicle now and now God knows what all faulty parts was fixed in my vehicle. There will be only one answer every time that 2 out of 100 cars will have some issues.

I have already registered the complaint at Tata Motors and the case ID is
CaseID: 4291

Regards,
Kiran,

TATA motors refused to service my vehicle since recommended kilometer is 2000 but my total kilometers was 3000. i was not told earlier that if i cross 2000KM then service would not be done.

i fail to understand how anyone can just bring their vehicle exactly when it is 2000 kilometers. This policy should be changed by TATA. what is someone has gone on a long drive and 2000 KM is reached, is the car owner supposed to immediately look for service center.

We have purchase new Nexon XZ+ 2023 Petrol model in Jan 2023.It started leaking oil just after 6 days i[censored]sage and run below 150km.We took to dealer and then to Tata service station. There they found that some nuts/bolts in the engine are loose and tightened them and told to check for more two days.We came back home and just after 2 hours it started leaking again.Now after 2 days as said took back to service station and now they are saying some part need to be changed. I dont understand a brand new car just ran below 150kms starts leakage in just 6 days .How can we say QC check passed by TATA and no responsibility either from the dealer or any one TATA motors. End of the day customer who choose the TATA car has to struggle.

Dear team

I never seen such kind of poor service in any car dealerships. I have purchased Tata punch in June 2022 and from the starting I am facing AC problem, my 3rd service too done but again and again raised my complaint they didn't resolved. Now onwards I will raise this issue in social media for not buying Tata cars
Biller name - Satyajit Roy-
Vehicle no PB10HV2210
LOCATION LUDHIANA
Mobile [protected]

Regard
Munish

Myself Veeresh Kumar H from Raichur, Karnataka. Last month on 18-Jan-2023 I had booked Tata Tiago NRG XT car at Tata Motors Raichur showroom. One of the executives of showroom called Narsimha, explained about car and I have asked them to deliver the car on 23-Jan-2023 but if not I will take the car on 29-Jan-2023 and the executive said the car will deliver within 10days will deliver on 29th. But until 28th of Jan 2023 no one informed about delay in car deliver that too after I have called about deliver of my car on next day even after all the total payment of car from me was paid. After that the executive & manager Ghouse request me for adjustment due to delay in deliver of car and I will get my car after 5 to 6days, I have said them that my plan was to buy car on 29th of Jan but they are saying that still car was not loaded, car will load the truck tomorrow i.e.29th from Gujarat, after that manager Ghouse has said Rs.2500/- off will provide on payment, but I have to go out with family outing on 29th Jan where I lose of Rs.6600/- for rented car. However I was disappointed and I have planned for my journey next day so I have said ok I want my car on next 5days. On Feb 2nd 2023 I have received my car from showroom, at the time of delivery of car there was a damage at indicator, but still not received any accessories later 3days of car delivery I went back for accessories where i again got disappointment due to lose of money about car accessories they provided, where I have paid 12500/- for accessories but I have received 5to6 items without car cover (because I have paid 12500/- I will not get car cover in accessories, executive said) where as I have seen car covers are given in accessories for other cars at the time of delivery. Totally disappointed with the employees of Tata Motors showroom Raichur. I have paid all my payments as per their convinent as booking amount, down payment, and full settlement. But they keep going on wrong commitments about car, car delivery timing, car accessories and etc, . I have a proper response from the company and employee Narsimha & Ghouse of Raichur showroom. My contact details Cell :[protected] Mail ID : [protected]@gmail.com .

I purchased tata altroz car on dated 7 july 2020 . Little little spot got zung.

I had booked Tata Nexon Car 3 months back in Tata Himgiri Motors and due to some reason we had to cancel the booking and from last 2 months I have been coordinating with Sales Person, still I have not received the refund of Rs. 11, 000.

Can anybody help me to get the refund back?

I have purchased a brand new TATA Nexon on nov 20th 2022. I noticed a sudden acceleration drop issue on january 30th so i took my car to VARALAKSHMI TATA SERVICE in Nellore, Andhra Pradesh. They said to wait till evening for inspection and later with no update they asked me to leave saying they need time to inspect the vehicle so i left home with chin down emoji on my face. I waited a day, two, three with multiple follow up calls but they keep saying it is still inspective need more time because of less man power. Finally on 4th day evening manager called me and said they found a black metal dust in the tank which requires a full clean up of tank and pump, asked for 2 more days.
Another bad morning manager pinged me and said that i would need to replace the fuel pump and fuel injectors because they are totally damaged, Also saying those will not cover under warranty, the issue is because of the fuel you got refilled last time. I always refuel from Indian Oil which is in my hometown near by from years, i never faced any issue. They gave an estimated bill of 22000 for the parts and asked me to pay 80% of the bill before to order the parts. Im all upset.
How can some amount of dust will totally damage a fuel pump and injectors for a brand new car which is known for its great engine, build quality and parts(NEXON). Im literally frustrated of getting a major repair with a bill around 25k for my brand new car which is not yet registered. So i am expecting the company should look for possibilities of replacing the parts which is in first month of warranty, not years or refund the amount. I will look for a positive call back from Tata Team.
Thanks in Advance,
Faizal.

I have booked tata nexon on oct 8 n they have promised delivery by Feb mid..but still not yet received any allocation..the tata motor n Kropex Auto(dealer ) is telling me to wait indefinitely.

Worst service by Kropex Auto as well tata motor

Bought a new tata nexon xma AMT from KHA MOTORS Bangalore on 22 feb 2020, just drove it 250000 kms and found gearbox oil seal broken and oil leaking, went to Belgaum service center i.e MANICKBAG AUTOMOBILES PVT for service in person are saying that they will replace in warranty but why in a new car, i think they gave me old or used car... I had a trust on Tata motors but here I can see there are lot of issues are coming after using the car in just two years.

Mail sent to KHT motors on 8th Feb for Tata Safari registration no. KA03NP0478.

Dear KHT team,

I took the delivery of this car on 1st Dec and shockingly within one month the AV system started shutting down on its own.

I tried to contact Pranjal but couldn't get thru, I thought of the escalating matter at the time of the first service.

I took the car to KHT service station on 22nd Jan and I discussed the seriousness of this matter with service advisor who filled the voucher and to my horror they admitted that Safar AV system has been of issue and they would update the software and if the problem still persists then they will escalate the matter to Tata. I spoke with Rudresh also and advised him of this problem.
Also need to advise that i was told by KHT team that this car was the top end version and that i was told by KHT team that this car was the top end version and it had Harman system but turned out that the car has a vestin system.

The same problem is continuing and it still shuts down and reboots on its own, last week i got a call from KHT service feedback team and i told her that Sahas was supposed to advice on the escalation part and today I got a call saying whats the problem.

I am appalled with the quality issues in the top end version of the car from Tata Motors and if this happens in this car then what would have been happening to others, I want an immediate replacement of either the car or AV system with no excuses or delays.

And i am requesting Srini at Arvind to take this on record before suggesting Tata car to any other employee unless we see some significant step from KHT/ Tata Motors.

Thanks
Harsh

Reported complaint not rectify

Hi team,

I own a tata nano cng + petrol car.
I would like to bring in to notice to the company about the faulty cng pressure regulator issue.
My car has running of 24000kms any after that my cng pressure regulator started showing issues. I have checked it from nearest tata sevice station. But they say your pressure regulator has to be changed.

So i would like to highlight some points and urge company to kindly look in to it.

1- how long an cng pressure regulator runs from the purchase of the car.
2- why company is offering so high cost for the pressure regulator.
3- if the engine itself is made to run for 3lkh kms.
Then why the pressure regulator is giving issues at such a low run.
3- although it's a newly launched nano cng +petrol then why company is not aware of this issue
As its creating a huge price dump for customer for his small dream car.
If the maintainance cost is high how can a common man afford this car.
4- what should be the next step to resolve this company fault.

Thanks
Sandeep Rasam