| Address: Gautam Buddh Nagar, Uttar Pradesh |
To,
Tata Motors,
I have bought Tata Zest XT dated 26th December, 2015 from Oberoi Cars NOIDA. As per the document and advertisement the car was supposed to give a mileage of atlease 15.81 KMPL, not talking abour ARAI which is 17.6 KMPL.
Now, from day one I have been getting an average of 8-8.5 KMPL. After lodging complaint I was told to go for first service which was due in the 3rd month anyway. I did go for that. Service guys told me that they will upgrade the software which will solve the issue.
It did not, I was supposed to travel to Lucknow by road which had to postponed twice because of this issue. I visited the service center of Sector 1, Noida twice after the first service and they did not solve the issue. I was told that there was some issue with system upgrade. AT THE SAME TIME I WAS TOLD THAT 8-9 KMPL IS VERY NORMAL FOR PETROL ENGINE IN CITY.
Just so you know, my office timing is 11:30-8:30 which means I do not drive during peak hours.
Anyways, last month I drove my car to Gorkahpur Via Yamuna express way-Kanpur-Lucknow and came back using the same route, which is around 1800 KM. The average I got was 10-11 KMPL.
Since then(been almost a month) I have been trying to get an appointment with Tata service center and I have been constantly told that the guy who will look into the issue is not available at their end.
It is so shameful that a company of TATA stature and a car dealer of the likes of Oberio, are actually harassing the customers by not providing the quality service in such a competitive domain and era.
I was told by many to not to go for Tata cars as service is one of the major concerns but I took a leap of faith to find our law of average matters and brand value is only there in advertisements.
Anyways. Looking for a solution from your end. There are a few more but this is the most critical one in the queue.
if not provided urgent solution, I am going to take this issue in every possible forum to make sure I am heard and heard properly.
Kind Regards,
Syed Adil Umair
[protected]
[protected]
the black material sprayed under the car have spoilt the sides of the car and this matter was reported to them immediately,
one of the service personnel responded telephonically and suggeted that thinner should be used to clean the paint and asked me to do it myself.
i said that it is wrong to have sprayed the black paint on the sides and doubly wrong to have delivered the vehicle without without proper inspection. on top of it he is aking it to clean it myself.
after much request he finally agreed to depute someone to clean up. but there is no furthur response or action.
hence this complaint
s rajesh phone [protected] vehicle no.tn 07 cb 5898 inv. no.ccdche-er[protected]