Tata Motors Complaints & Reviews

Dear Madam,

Today i got the call from Mr. Gopal requesting for replacing the door trim with the new design only.

But i do not agree to replace my door trim with new design because at the end it do not solve
my problem of texture mismatch.

Please do th needful as soon as possible.

My new complain No is[protected].

With Kind Regards,
Pankaj Mahajan
[protected]

Note: Forwarded message attached

-- Original Message --

From: [protected]@rediffmail.com
To: [protected]@yahoo.com
Cc: "Pankaj Mahajan" [protected]@gmail.com, "Pankaj Mahajan" [protected]@yahoo.com, "Pankaj Mahajan" [protected]@rediffmail.com
Subject: Fw: Fwd: Fw: Fw: Fw: Re: Fw: Servicing not done. (MH-04 EF 3183) My complaint no at tata motors:- 1-[protected]

With Regards,
Pankaj Mahajan.

Dear Madam,

After the updates from Mr. Patil on 16 Oct 2012, do you got any updates on the issue.

Waiting for your reply.


Sent from BlackBerry� on Airtel

[protected][protected][protected][protected]

From: Pankaj Mahajan <[protected]@gmail.com>
Date: Thu, 18 Oct 2012 06:44:20 +0530
To: <[protected]@yahoo.com>
Cc: <service.[protected]@balajicars.com>; <[protected]@tatamotors.com>; <[protected]@tatamotors.com>; <[protected]@consumergrievance.com>
Subject: Fwd: Fw: Fw: Fw: Re: Fw: Servicing not done. (MH-04 EF 3183) My complaint no at tata motors:- 1-[protected]


Dear Shreeja Madam,
1. On 13.10.2012 i was called by you for replacing my car's door trims
2. After reaching at your servicing centre your service advisior mr. Gopal confirms me that all the four door trims are getting replaced
3. I confirmed with hime two or three time and he gave me the same answer.
4. As per his suggestion he asked me to pickup my car at 5. 00 P.M. because he said that it will take time. And i legt my car at your servicing centre.
5. I got a call at 4.00 P.M. that the traims are not getting replaced because you do not have all four trims.
6. I mmediately i came to your service centre and i got the same answer
7. Then i meet Gopals' Manager that is Mr. Patil, and he promised me that the issue will get solved on monday.
8. I explained Mr. Patil that i have visited balaji service centre 3 times in between because of the same problem> ( balaji cars call me wrongly for replacement of door trims)
9. Today it is thursday and still my problem do not get solved. It is almost 10 months now after i launch my complaint to Balaji cars.
I have following questions
1. Who is repsonsible for my time�(nearly 10 months) which i spent for running after this issue?
2. Who will bare and compensate me against my headque?
3. Who will take responsibility for my expenses happened because of this problem?
4. If you are not able to replace the parts within warrenty, then what is the use of paying foe such a third class service?
If you do not answer my questions then i assume that all the things are acceptable to you.

[protected] Forwarded message[protected]
From: Pankaj Mahajan <[protected]@gmail.com>
Date: Sat, Aug 18, 2012 at 1:53 PM
Subject: Fw: Fw: Fw: Re: Fw: Servicing not done. (MH-04 EF 3183)
To: [protected]@yahoo.com
Cc: [protected]@gamil.com, Pankaj Mahajan <[protected]@rediffmail.com>

Dear madam,

Please find the details in my email below.

My complaint no at tata motors:- 1-[protected]


Sent from BlackBerry� on Airtel

[protected][protected][protected][protected]

From: "Pankaj Mahajan" <[protected]@rediffmail.com>
Sender: [protected]@rediffmail.com
Date: 18 Aug 2012 07:49:13 -0000
To: <angel.[protected]@yahoo.in>
Cc: <service.[protected]@balajicars.com>
Subject: Fw: Fw: Fw: Re: Fw: Servicing not done. (MH-04 EF 3183)

Dear Pradnya Madam,

Please go through my following chain of emails. As discussed with you on phone today[protected] you promised
me to solve my following two issues immediatey.

My two issues pending since my third servicing.

1. Mirror knob still need to be replaced, for which your executive placed the order for replacement in your system
after third serving. Which was under warranty.

2. Door trims mismatching problem- during warrenty backside door trims were replaced from your side because the
cloth was damaged. But after that the texture is mismatching with the front door trim texture and dashboard texture.

I told this many times to mr. Gopal and pratiksha and they agreed to this then they took the photo and placed the
order for replacement of front door trims as well.

I got the call from your side for replacement and for pending work then on 29 July I brought my car to ur serving
center but nothing happened. So I took my car back without any work from ur side. That day I told all these issues to
mr. Khan, he had taken the photo again of my car and he promised me that it will get solved soon.

So now can I expects the action from ur side, before my car get damaged more. If this thing happen the whole
liability will be on ur head.

Your faithfully,
Pankaj mahajan
Mobile no- [protected]

Note: Forwarded message attached

-- Original Message --

From: "Pankaj Mahajan"[protected]@rediffmail.com
To: angel.[protected]@yahoo.in
Cc: service.[protected]@balajicars.com,[protected]@tatamotors.com
Subject: Fw: Fw: Re: Fw: Servicing not done. (MH-04 EF 3183)

With Regards,
Pankaj Mahajan.

[protected] Forwarded message[protected]
From:"Pankaj Mahajan" <[protected]@rediffmail.com>
To:angel.[protected]@yahoo.in
Cc:service.[protected]@balajicars.com,[protected]@tatamotors.com
Date:
Subject:Fw: Fw: Re: Fw: Servicing not done. (MH-04 EF 3183)
Dear Sir / Madam,

Please look at the following pending points since last 6 months and give me the updates regarding when it will be get done.

You promised that it will take only 15 to 16 days to receive the damaged parts, but still there is no information from your side about the same.

Waiting for your feedback.

Note: Forwarded message attached

-- Original Message --

From: Pratiksha T angel.[protected]@yahoo.in
To: [protected]@rediffmail.com
Cc: [protected]@gmail.com
Subject: Fw: Re: Fw: Servicing not done. (MH-04 EF 3183)

With Regards,
Pankaj Mahajan.

[protected] Forwarded message[protected]
From:"Pratiksha T" <angel.[protected]@yahoo.in>
To:[protected]@rediffmail.com
Cc:[protected]@gmail.com
Date:
Subject:Fw: Re: Fw: Servicing not done. (MH-04 EF 3183)


--- On Fri, 24/2/12, Pratiksha T <angel.[protected]@yahoo.in> wrote:


From: Pratiksha T <angel.[protected]@yahoo.in>
Subject: Re: Fw: Servicing not done. (MH-04 EF 3183)
To: [protected]@rediffmail.com
Date: Friday, 24 February, 2012, 5:44 AM


Dear Sir,

As per our yesterday's telephonic conversation we have place an order for pending parts as we received it I will inform you and get it done

--- On Thu, 23/2/12, [protected]@rediffmail.com <[protected]@rediffmail.com> wrote:


From: [protected]@rediffmail.com <[protected]@rediffmail.com>
Subject: Fw: Servicing not done. (MH-04 EF 3183)
To: angel.[protected]@yahoo.in
Cc: "Pankaj Mahajan" <[protected]@yahoo.com>, "Pankaj Mahajan" <[protected]@rediffmail.com>, "Pankaj Mahajan" <[protected]@gmail.com>, [protected]@tatamotors.com
Date: Thursday, 23 February, 2012, 2:51 PM

Dear Madam(Pratiksha),

As per our telephonic discussion you agreed all my following points orally also you promised to give me the written confirmation for the same, but still I am waiting for the same.

Hope you will do this after reading this email.

------Original Message------
From: Pankaj Mahajan
To: angel.[protected]@yahoo.in
Cc: Pankaj Mahajan
Cc: Pankaj Mahajan
ReplyTo: Pankaj Mahajan
Subject: Fw: Servicing not done. (MH-04 EF 3183)
Sent: Feb 20, 2012 6:26 PM

Dear Madam,

I have given my car to you on Saturday 18 Feb 2012, I was asked to collect the car on Monday 20 Feb 2012. Still the following points are pending. See below my comments for pending

1. Knob for outside mirror adjustment is not corrected which was slip during third servicing

Remark:-part is ordered and will beget done within 15 days. Will remain in warranty and guarantee.

2. Driver side front tyre suspension noise when the car crosses the speed breaker is pending

Remark:- done

3. Main engine noise is still not smooth and reduced as it was promised that it will get reduced after changing the oil and filters during last servicing

Remark:- done the reason was the filter was choked up because of dust.

4. Main dickki small rubber still not fixed

Remark:-part is ordered and will beget done within 15 days. Will remain in warranty and guarantee.

5. Rusted nuts and bolts not replaced after telling many times

Remark:-part is ordered and will beget done within 15 days. Will remain in warranty and guarantee.

6. Rear door both side cushion near to inside handle not fixed

Remark:-part is ordered and will beget done within 15 days. Will remain in warranty and guarantee.

7. Vehicle cleaning from inside was not done.

Remark:- done

8. Anti rust was not done properly.

Remark:- done and is having 5 years warranty.

Please confirm the above points.

Thanks for understanding.

Sent from BlackBerry� on Airtel

-----Original Message-----
From: [protected]@rediffmail.com
Date: Sat, 18 Feb 2012 06:38:12
To: <angel.[protected]@yahoo.in>
Reply-To: [protected]@rediffmail.com
Cc: Pankaj Mahajan<[protected]@rediffmail.com>; Pankaj Mahajan<[protected]@yahoo.com>
Subject: Fw: Servicing not done. (MH-04 EF 3183)


Dear Madam,

As per the promise by you still there is nobody to pick my car today for solving the pending issues.

Please do the needful ASAP as it is purely loss of a day for me in just waiting for your executive for picking up the vehicle.

Hope you understand the time and the efforts for solving all my pending issues.


Sent from BlackBerry� on Airtel

-----Original Message-----
From: [protected]@rediffmail.com
Date: Sat, 11 Feb 2012 05:20:10
To: <angel.[protected]@yahoo.in>
Reply-To: [protected]@rediffmail.com
Cc: Pankaj Mahajan<[protected]@yahoo.com>; <[protected]@rediffmail.com>
Subject: Fw: Servicing not done. (MH-04 EF 3183)


Dear Madam,

As per our talk below you will find the list of pending issues during servicing

1. Knob for outside mirror adjustment is not corrected which was slip during third servicing

2. Driver side front tyre suspension noise when the car crosses the speed breaker is pending

3. Main engine noise is still not smooth and reduced as it was promised that it will get reduced after changing the oil and filters during last servicing

4. Main dickki small rubber still not fixed

5. Rusted nuts and bolts not replaced after telling many times

6. Rear door both side cushion near to inside handle not fixed

7. Vehicle cleaning from inside was not done.

8. Anti rust was not done properly.

Hope all the above issue will get solved and confirmed as soon as possible.

Sent from BlackBerry on Airtel

-----Original Message-----
From: "Pankaj Mahajan" <[protected]@gmail.com>
Date: Sat, 11 Feb 2012 04:51:29
To: <angel.[protected]@yahoo.in>
Reply-To: [protected]@gmail.com
Cc: <[protected]@gmail.com>
Subject: Fw: Servicing not done. (MH-04 EF 3183)


Dear Madam,

Can you please look in to the following matter. In the morning I already talked to you(Pratiksha Madam) about the same and you promised me to arrange accordingly.

Please confirm the same.

Your faithfully,
Pankaj Mahajan
Mobile:- [protected]
------Original Message------
From: [protected]@rediffmail.com
To: service.[protected]@balajicars.com
Cc: [protected]@tatamotors.com
Cc: [protected]@gmail.com
Cc: Pankaj Mahajan
Cc: [protected]@tatamotors.com
ReplyTo: [protected]@rediffmail.com
Subject: Servicing not done. (MH-04 EF 3183)
Sent: Jan 31, 2012 8:54 PM


D
Sent from BlackBerry on Airtel

--
Your Faithfully,
PANKAJ MAHAJAN
Mobile:- [protected]

Dear Sir/Mam,
Sub—full car repaired yet problem persists as company parts are faulty.
I have an Indigo car No-DL4CU1235.In Aug 2011, it complained of diesel leak and henceforth it was taken to authorised company workshop M/S Metro Automobiles.
The company personnel after inspection arrived at the conclusion that diesel pump reuter (make lucas) is at fault and needs to be repaired. I agreed. The invoice no MTRAUT-MN[protected] dated 20/08/2011 was for Rs.23003.I was told that pump is fine and is under 6month guarantee and any fault in pump will be repaired for free within that period.
However the car broke down soon to my utmost horror. The car engine went dead, refused to start and was towed to the same workshop. I was told engine needs to be overhauled and I will never face any problem with this car and was given a guarantee for engine for next 12 months. The invoice no MTRAUT-MN[protected] dated 21/10/2011 was for the amount Rs77949.I was told that the car esp. engine is as good as new and in the car as nearly everything has been repaired or replaced and will only require service at every 1,000 kms.
Than the battery of the car went bleak, so it was also replaced. Whenever the car was taken on road after max 15 minutes engine begun to heat and car always stopped and at times on buys road and had to be towed. Such instances were nightmare. Once it dropped dead near Okhla in evening around sunset time and it was hell towing the car that night. After that I contacted the workshop. I was told since the engine is new, that’s why it’s heating up and if first service is done than there will not be any problem. I got confused as new cars never heat up.
Yet I send the car for service and it was billed for Rs 2344, invoice No-- MTRAUT-MN-R[protected] dated 05/12/2011.Yet the car heated up again and again that too when it went barley 2km from the workshop. It was like a ticking bomb waiting to explode. So it was parked back to workshop.
So I stopped using the car. Finally I asked company workshop as I am fed with this recurring account and I don’t want to run any more expenses. They convinced me it’s going to be last time as it’s only a small negligent issue of overheating. Bill came of Rs. 5108 dated 08 Feb 2012.I felt proud on Indian workmanship but my joy was short lived. Again the car refused to ply on road even for a single day. I parked the car in their workshop and told them they can keep it and do whatever they want to do with it. I was told they are not able to diagnose the problem, even after two services, so they decided to do the alternator overhauling as this was only thing left. Till than they had changed all spare parts. So electricity work was done again. I was told only the top body is old, inside everything including engine electric items, wiring and every possible part is brand new.
Yet the car refused to work. To my horror when I took the car out from the workshop engine oil begun to leak like running tap. I felt like tearing my hairs apart or commit suicide. Seemed to be a scene straight from some vintage Charlie Chaplin comedy movie .However the comedy of errors was always billed upon me. It was billed for Rs.7758 dated 20th March 2012.So it was parked again at the workshop.
This time I was told due to oil and diesel continuous leak engine is heating up. Finally the problem they said has been diagnosed and it has been diagnosed by 4 engineers from Tata Motors. I was told 4 engineers from Tata Motors flown down to check the car and now it’s in superb condition. The leakage was closed and car repaired under supervision of Tata Motors’s engineers who are automobile experts. It was billed on 21st May 2012 for Rs 9944.
The car was taken out for a test drive from the workshop and returned immediately as tyres went kaput and car heated. This costed me Rs .7261 on a bill dated 25th May 2012.
Yet the car overheated again when taken out for test drive.

.I told them I do not have much money ,it’s better to buy a new car than spend so much on its repair. I was told it’s a small amount and buying a new car will cost far more .This car will work for at least 5 years. Than I was told the oil pump is at fault. Engine is not getting diesel as retuer is at fault. This was the fault they told me when I went first time and then the bill was for Rs 23003 dated 20th August 2011. It’s another day, another dollar for new wine into old bottle.
Car was regularly parked at company’s workshop and never really worked. I was enlightened that Reuter is repaired by company named Lucas and it has a guarantee of six months whether the car is in use or not. It was supposed to be a job to be worth doing and it was supposed to be worth doing well as I was paying for it. Yet this old problem was not fixed again properly and I was made to cough up Rs.16,392 for a bill dated 19th July 2012.
Even after this last hurray the car overheated and is gone for dead. Iam nearly bankrupt spending money and have been told by your esteemed workshop that they are due diligent and are doing full labour but cant hep if the company provides faulty parts. So when they repair one part another goes off the hook. Due to this continued overheating the coolant tank has burst and coolant is also leaking. It will run a bill of Rs 5,000 and above and yet there is no guarantee that it will work. The old problem of overheating is still there and this will run a hefty bill.
Till today whenever I had a word with your customer care nobody listens. I have told them umpteen times about bad spare parts, bad service and yet nothing from your end. I always registered my complained or as I was told by your customer care but no reply. Bad product, bad customer service.
Not something Jamsethji Tata dreamt off when he had the idea to start an Iron and steel factory and make Sir F. Upcott eat every pound of Steel that TISCO made. Making customer pay for company’s bad products was never practiced during reign of later JRD Tata.Mr. Ratan Tata also exhorted the same when he gave us India’s first truly Indian car. I still remember the republic day parade when Tata cars accompanied President’s convoy to rajpath after we had our Indian car. Every Indian looks up to Tata Motors as it has reversed India’s position in England as it has given us prestige in market of our earlier colonial masters. Here I am suffering from your faulty product and I am not a rich man .
When i complained to tata motors initially they took the car for inspection.they made a bill of over one lakhs and now ant me to pay it and get car repaired from another dealer.When i said i wont pay than tata motors has confiscated the car. than they took me to metro automobiles and made fun of me .daily tata motors customer care call me and harras me.they do not want to return my car.they say issue is closed and has been resolved.if i want my car back than i must get it repaired from dealer of their choice and pay for it or forget about car.


Thanks and regards
S Ankush Gupta
D 86 Hauz Khas Enclave
41655260bb

I had taken an Auto Car loan from Tata Motors Finance. The first 8 EMIs hit my account on time , the 9th EMI never reflected in my account. I started getting rude calls from TMF Borivali asking me to appear before them at their branch. On checking from my bank, I was informed that the ECS mandate was wrongly dated and hence the EMI was not cleared from my account inspite of sufficient funds being available. By the time I was able meet the concerned people at Borivali Branch...who were very rude and treated me as if I was some kind of criminal by making me wait for more than an hour...the next months EMI had already hit my bank and also got cleared. After that all EMIs came in my on time and got cleared...this inspite of not submitting any new ECS mandate to either TMF or my bank.

While I was ready to make the ECS amount payment, the branch refused to accept the amount without the bounce charges which I have denied to pay since it was more of a technical fault. I have also scanned and submitted my bank statements showing that my funds were available during the time the ECS was supposed to hit my account to the Customer Care. Though I was being assured that they will be looking into the matter , nothing has been done for the last two years. Now my loan tenure is also over, and leaving the ECS which never hit my account due to the mandate problem, all amounts have been cleared.

This entire issue has also been reported by TMF to Cibil, thereby affecting my report. I have all correspondences with Customer Care as well as the then Branch Manager Digamber Dhige(who was a lotus in the muck of grime in the branch). Unfortunately even he is no longer with the branch.

I am ready to pay the ECS amount anytime I am asked for...but not ready to pay any charges which are not due to me, because it is not my mistake.

Sub- Regarding TA-DA CLaims & Threaten to resign & forceful to fire from job.

Respected Consumer Forum ,
I vijay Kumar Tiwari ,Employee code[protected] on contract basis to TATA MOTORS ltd project Neev on Small commercial vehicle rural sales .
was joined job on 7 aug 2012 . as with joining letter on ctc: 14 ,979 rupees per month & TA_DA Convenes for touring & journey with policy letter .
But when i am claim for my tour TA-Da Claims .My Boss is refuse to process it & shouting on me or threaten me to spoil my job career .
he is forcefully fire me from my job without providing my TA -DA & monthly salary . Although i want to continue my job.


Please Help Me to provide my salary & secure job & letter to rejoin again on work duty.
Thanks & Regards
Vijay Kumar Tiwari
[protected]

SIR,
i would like to bring in ur knowledge that i have loaned a tata indica vista by tata motors finance indore. but last three emis i could not deposit . the miss communication was held by firs in tata motors they allowed me to deduct the e.m.i through ecs system. the date of ecs was given by me from10-15 of every month. but they arranged the date of 02 of every month. i m a part time salaried employee how can i deposit my e.m.i before of 02 in every month. for after this i went to visit indore office to terminate my loan amount they did not talk politely and mr. aadarsh chouhan who is in collection behaved rudely and talked like rubbish thing. he was saying and misbehaving like he is the boss.. so i m much depressed and in tension to commit wrong with me. i asked few days for repayment but he did not listen anything and giving threatened to take away my car without any leagle notice. sir pls co-operate me.
yours
sahir sheikh
[protected]

i have tata venture car model may 2011. my first complain clutch hard after two month .and 17/10/2011 fully clutch plate fail.thate time clutch change under warrenty.but after 8000 k.m second time clutcth hard so i send car work shop.but thise time not change under warrenty.


i feel thise is difective product

Dear sir/madam
I purchase a bus city ride fro m jagat radha motors pvt.ltd Motihari and finance by TATA MOTORS FINANCE LTD.My loan account no-[protected] customer id no-[protected].I paid total loan amount on-15/09/2011 after that many time i knock by written by mobile and say face to face to finance officer at Motihari branch to give NO DUES CERTIFICATE.Til now they do not give me my NO DUES CERTIFICATE other wise what i do.I disturb for this one year.

Yours
A K SHRIVASTWA
vil+po-mangal pur, ps- nautan
Dist west champaran BIHAR
email-anjani.[protected]@gmail.com
pin-845459

I have purchased TATA Manza in May'10. At time of purchase I was told that company recommend Castrol synthetic oil for this vehicle and the drain out interval is 20,000kms Same has beenmentioned in the booklet issued to me and confirmed by the TATA serivce engineers. I got my car oil change at 20,000 kms of running and my next due should be 40,000 kms. However when I visited the workshop due to some other work, I came to know the drain out interval has been reduced to 10,000kms. Its sounds very weird because no intimation given to the customer for this and stating that if this is not done, your extended warranty will get void. Also I want to know what is the reason for this sudden change, is the quality of oil has degraded or the engine is not performing upto the mark?. I have rasied the issue to the service center and their help line no. Apart from an answer of contact service centre by helpline and vice versa, I was told your complaint will be resolved in next 48 hours. Unfortunetly I never received a call and when I followed up again I was told that the we are sending you a letter stating that the change is done to provide better service.
No specific reply of this change?

24 aug I got msg frm amit gupta(hr tata motors)
that he told me that my resume selected by tata
motors..after that mene vo link open kia jo
inhone muje msg kia tha.Usme likha tha k 5sep
ko interview hai bombay tata motors k office
mein.Us se pehle apko 9300rs deposit krvane
honge jo k refundable hai.Mene krva diye or
baad mein saturday 25aug ko unhone kaha k
apko form mail kr dia hai aap form k sath
3700rs bhi deposit krvayie unke acct mein.Mene
vo b krva diye jese hi deposit krvaye. Kehte apka
resume reject ho gya hai or apke sare deposit
apko MIL jayenge but monday ko bcz sunday ko
bank band hote hain.Unhone itna kaha or call
kaat DI.Uske baad se call kr rhi hu phne switch
off a rha hai.Kya koi meri help kr skta hai
plz.Main kafi darr gyi hu..
link: urgent call for interview. Your letter attach
with link. Kindly download your letter by link -
www.Ge.Tt/80mh1wm/V/0 or email -
tatamotors.[protected]@gmail.Com
[protected]@asia.Com
contact no.:[protected],[protected]
pnb account no.: [protected]
name: inderjeet singh(hr)
plz tell me kahi mere sath fraud to nhi hua hai..
agar hua hai to plz bataao muje kya krna
chahiye

Dear Sir,

GANESH LAL JAT s/o rupa ji jat

My complain is- that i purchase a tempo (TATA ACE ZIP) from CK MOTORS 47/48, CITY STATION ROAD ,OPP CRPF BARREK, UDAIPUR (RAJ). AT THE MONTH OF NOV 2011. WHICH HAS A STARTING PROBLEM FROM THE PURCHASING DATE. ONCE I SENT IT TO CENTER AND THEY FIX THE PROBLEM. BUT WITHIN 1 MONTH IT BEGAN AGAIN. THEN I SENT IT BACK.
NOW LAST 13 DAYS MY TEMPO IS STILL IN THE SERVICE CENTER. WHEN I TOLD MR. KAMAL TANWAR WHO IS THE INCHARG OF THE CENTER, WHY MY TEMPO IS NOT GOT WELL. THEY DIDNOT GAVE ME SATISFY ANSWER. AND START ABUSING TO ME.
DEAR SIR PLZ SOLVE MY PROBLEM AS SOON AS U CAN COZ THAT TEMPO IS ONLY MY INCOME SOURCE. WITHOUT TEMPO I HAVE GETTING LOSS 10000/- RS PER DAY. IAM A POOR FARMER.


TEMPO DETAIL
LOADING TEMPO (ACE TEMPO)
TEMPO NO. - RJ27 GB 2506

From:- GANESH LAL JAT S/O RUPA JI JAT
ADD. NAYA BAZAR, SADAR BAZAR, BHINDER- 313603

CONTACT NO.- +91-[protected]

PLZ CONTACT ME.

We are a proud owner of Tata Vista model Quadrajet Aura since Feb 2009.

We were so happy with the vehicle that we became a strong supporter of TATA cars and always recommending in our friends circle of leading software technocrats, engineers, business men and like-minded people to go only for a quality, value-for-money product – a car from TATA.

We had taken an extended warranty for 2 years. Other than the TATA car & quality, we were lucky to have a caring Service provider at Ghaziabad, who are always ready to listen & solve our small problems by offering quick, efficient and reliable service. Above all these factors, TATA has a very good call centre doing regular cross check up and collecting data for any service complaints. They used to call up at regular intervals, checking up the status of any complaints.

In all these 2 years we had only minor service calls.

But all of a sudden, a few days back, our car started emitting black smoke and suffered loss of power. We have given the car to service station at ghaziabad vide Job Work dated[protected] for servicing. To our shock we are told that engine needs to be changed/overhauled costing a fortune. To convince us, they attempted by showing two small rubber hose pipes by lifting the car and explained the criticality of same causing the engine damage .

In light of above, following is my submission:
1. The vehicle is in good exterior condition and has never met an accident in its service life.
2. The Vehicle is covered under valid extended warranty.
3. The vehicle has been serviced apropos Service Schedule from Tata Authorized Service Centre.
4. I have strictly followed the Owner’s Manual for Cautions and Precautions, whereby there is no mention of visual check by owner of these critical hoses which may lead to engine damage.
5. The instrument cluster of the Vehicle has no indicator warning of any engine damage till date.

Tata Motors has sent a standard reply that the engine has been damaged because of dust entry.

My question here is to Tata Motors. I am rewriting it here:
1. The reply they/GAS is giving is unconvincing.
2. I would like to reiterate that I have had strict adherence to service schedules and periodicity for the vehicle which can be verified in your ERP system.
3. How could the rubber hose as displayed by your service supervisor get damaged when there is no access to it? It is a clear case of bad product design/poor quality.
4. There is no mention of visual inspection by the Owner in Manual for this critical component for dust entry/cracks etc.
5. If it is so critical then there should be an alarm to indicate the damage to the pipe. Why did the CHECK ENGINE light not go on in the dashboard? Why is there no LED or light in the dashboard?
6. Replacement/Inspection of this critical component is not mentioned in the Service Manual.

Vista, it seems, has a design fault. The Intercooler is located inside front bumper and it has very less ground clearance at this section. There is possibility that bumper scraps at speed breakers, which increases possibility of intercooler damage. In any case, I am not in sync with the standard reply from GAS. Request someone from TATA/GAS to call me and convince me technically. Simply shrugging off shoulders is not done, I will not accept this design flaw, the damages have to be compensated by Tata Motors.

Will someone please pass me contact info of somebody senior at Tata Motors to help resolve this issue? Otherwise I am being forced to take up the matter with Consumer Courts.


Thanks,
Kapil Bamba
[protected]@ekant.com

GANESH LAL JAT s/o rupa ji jat

My complain is- that i purchase a tempo (TATA ACE ZIP) from CK MOTORS 47/48, CITY STATION ROAD ,OPP CRPF BARREK, UDAIPUR (RAJ). AT THE MONTH OF NOV 2011. WHICH HAS A STARTING PROBLEM FROM THE PURCHASING DATE. ONCE I SENT IT TO CENTER AND THEY FIX THE PROBLEM. BUT WITHIN 1 MONTH IT BEGAN AGAIN. THEN I SENT IT BACK.
NOW LAST 13 DAYS MY TEMPO IS STILL IN THE SERVICE CENTER. WHEN I TOLD MR. KAMAL TANWAR WHO IS THE INCHARG OF THE CENTER, WHY MY TEMPO IS NOT GOT WELL. THEY DIDNOT GAVE ME SATISFY ANSWER. AND START ABUSING TO ME.
DEAR SIR PLZ SOLVE MY PROBLEM AS SOON AS U CAN COZ THAT TEMPO IS ONLY MY INCOME SOURCE. WITHOUT TEMPO I HAVE GETTING LOSS 10000/- RS PER DAY. IAM A POOR FARMER.

TEMPO DETAIL
TEMPO NO.- RJ27 GB 2506
FOR LOADING TEMPO

FROM:- GANESH LAL JAT
ADD. NAYA COMPLEX, SADAR BAZAR, BHINDER DIST- UDAIPUR - 313603
SHOP NAME- GANGOTRI DUGDH DEYAR

CONTACT NO. +91-[protected]
[protected]
PLZ CONTACT NOW URGENT.

I have taken a Tata Ace uroII in the name of Sunil kumar c/o Sh Harbans Lal of which contract number [protected] and Reg No. UP15AT3795 on dated 24.01.2009. I have alredy paid 43 instalment on till date now I would like to pay the balance amount completely at a glance and like to close my loan account. For which I go to meerut sales office of TMFL but they did not responding well alongwith they told me to pay Rs. 5000/- AS PMT charges and Document chg Rs. 2750/- to settel the account. But my outstanding amount is Rs. 27706.42 only. Just tell me that What is the PMT % for PMT and why should be again chrges against documentation levied on coustmer.

respected sir,
i got my nano in mid september 2009.....we were so happy to get it so early.....
i must say that....i love my nano..& want to love nano....as far as .......i m thankful to ratan saheb..because of him i m running on roads according to my choice.

but i m facing a great problem..of average...my nano is capable of 11-12 km/l
i m really frustrated ....after every service we were told of its improvement...but no results
because of its poor mileage my monthly expanses are in questionmark
i m fade up of its services here in lucknow .....after every service ..we r prepared to face some new unknown problems..with previous one

i never wanted to complaint for the same....now i m bothered to.......now please i want ur attention..guide me,what should i do ?
give me suggestions ....at my id...[protected]@yahoo.com

Its on March 2012 theat i bought a TATA nano(LX). Now after thee 5the monthe I am facing combination of problems.
Car stops at free will randomly,at times after parking thee car and leaving it idle for a while,when I try to start thee car theere comes no response, even after turning thee key fully no ignition sound comes.And it starts when it feels to(completely out of hand situation)It is embarrassing especially when it happens on a 3rd parties presence.

Anotheer issue is with the yellow light theat appears near the speedometer sometheing related to the Engine,on the run the light lites up for a split of a second and thee car slows down as a result as if its going to stop by itself.This is happening for 2 weeks now.

Bothe theese issues are occasional it does not come up always but theey are persisting.

Its totally disappointing,as TATA promises so much on TATA nano and is failing to fulfill them.

I just received a message on my mobile from the falowing mobile number [protected]. Message is as follows:-CONGRAT:YOUR MOBILE NUMBER HAVE WON YOU $850,000 AT THE ONGOING TATA MOTORS PROMO INDIA. WINNING PIN 9871. FOR CLAIM CONTACT MR.KUMAR or email to [protected]@yahoo.in

Is this true?

Hi.. date: 11-07-12
My Name is Shone Philip. I booked for Tata Vista VX few weeks back. I opted for finance as well from HDFC bank. But unfortunately i got very bad experience from both. They behaved like 'm in an era where there is no other option for me to buy a car... If i have to wait for long period i could have chose Maruti Swift and a car-loan from a a nationalised bank. What RF motors did is, they delayed to send margin money receipt to the bank and HDFC ppl delayed loan, which was already approved, by not sending the fund transfer on time. They delayed like this for few days without any justification!!
If their pre-sales behaviour is like this how will be their after sales!!!
Since its monsoon over here and i sold my previous car, my life got terrible that i have to depend on taxi/autorickshaw everytime i go out. Then i decided to cancel my booking and go for a used car which is readily available. I cancelled my booking on 9th of July and they promised me to refund my advance Rs 2,05,000/- rupees which i paid a week ago. I said okay... Nw when i called them, Mr JAYESH, the sales team leader is telling i have to wait another week for the money. Is it a gentleman deal??

my son Zishan Patra (B.Tech Student) had seen a newspaper advertisement about a Nano Car and went to visit the Showroom "DYNASTY AUTO PVT. LTD.", Sakchi. My son was convinced and compelled to deposit Rs 2000/- for booking it. Next day Mr. Tapan Pramanik your representative (Operation Department) came to my house and at my absence he cheatingly collected 21 blank signatured cheques from my son Zishan Patra. After few days i asked Mr. Tapan Pramanik on phone about why the blank signatured cheques were collected? It is illegal. On hearing these words, he became intensely angry & told me " Do you know whom are you speaking to? I am an officer of TATA MOTORS which is india's biggest company, whereas you are a meagre cattle owner (because he knows me as a cattle owner). He also told me that i have not collected any cheques from your son. Can you show me any proof? ". I told him about the cheque numbers. He replied, " This is not a valid proof ". He shouted angrily & told me, " Jo ukhadna hai ukhad lo !". I just want to know from you that is this correct?

yours faithfully,
Anand May Patra,
Mango, Jamshedpur.
mobile-[protected]
email- anandmay.[protected]@gmail.com

To
Tata Motors / GEM motors - Coimbatore
I have purchased a Indica Vista Vx. with Reg. No. TN38BP4689.
I have paid the on road price of the car including insurance.
However, I got my vehicle insurance done by self and submitted the original for Registration.
Vehicle delivered on 09/06/2012.
Insurance amount of Rs.20250 which is paid in advance needs to be refunded, even after repeated followup the same is not fulfilled.
Kindly refund the same at the earliest to avoid further inconvenience.
Also, the Complaint registration form in Tata Motors web site is designed in such a way to discourage complaints. The SUBMIT button disappears after entering the details.

regards
Jogesh

i brought my vehicle to concorde motors located in East Coast road, chennai for 4th service.. service engineer who attended my car he didnt even see the car and telling the bill amount cost will be 8000 rs included engine oil change, when i asked him to check the car condition he says i hav e to pay for mandatory charges, he didnt even explain what he is going to change and why?,, i told him clearly i will not give good scores if im not satisfied, he was asking that r u black mailing ? what is there to black mail him and getting service from these kind of people. he didnt even see the car and didnt inform and why that much bill amount,,,, in the beginning itself that service technician told me free service is only car wash and oil filter change,,, is that a service tata providing for the tata cars. tata motors and concorde providing rediculous situations to the customers. if tata cannot provide proper service for their cars why do they commit they will do company service, tata car owners can see private service ,, better most of them will not prefer tata cars i[censored] dont provide or these kind of service for tata cars. why these service engineers are so rude to the customers. they have the responsibility to explain everything when they take for service, how can customer spend 10000rs blindly without knowing what these guys going to do with car.. concorde which located in East coast road, chennai doing day light robbery,, really discusting.. i dont think i l prefer tata cars in future or i wont recommend to any1..action should be taken on that service engineers and relation ship manager.. defenetly most of the customers like me suffering from these kind of behaving .... tata must know customer satisfaction and customers are their profits..
tata must take an action against the service engineer name of V. Muthu Kumar , and Manager Kamaraj who work in concorde motors located in East coast road, chennai