Tata Motors Complaints & Reviews

Dear Sir,

I am Sehul Soni (+91-[protected]), I have purchased Indica Xeta GLG (Petrol) in Oct, 2007 from Cargo Motors, Ahmedabad. And after 6000 km, I have fitted CNG kit with authorized dealer. My car was working fine since around 1-1.5 years very well from purchased date. But since last 4 years I ma facing a problem with my car that when car is getting slow engine is getting OFF. I don’t know why this happening. I have conveyed this to all your dealers in Ahmedabad and in Gandhinagar (i.e. Cargo Motors, Ahmedabad, Aspi Cars, Tej Motors, Gandhinagar Tata motors etc.). No one is solving this problem and I am pissed off with this. Even no one can identify that why this is happening.
On the road when I am running my CAR and when I clutched, car engine will getting OFF. I don’t know what should I do? To whom I do complain for this as itself TATA MOTORS dealer’s team cannot identify and solve this problem.

I strongly suggest to Tata Motors team to once check my service record, if they are reviewing this. Below is my details.
Name: Sehul Soni
Car#: GJ-18-AC-2650

I must say that, really I have doubt that has Tata Motors have that much capable and technical sound engineers who can solve problem of Cars which are actually done by them ?

Sehul Soni

I booked a Tata Vista VX (Brilliant Blue) on 24-October-2011. I made the booking at Kulathunkal Motors, Thiruvananthapuram, Kerala. At the time of booking the dealer told me that since the colour is not available with them, they need 15 days to ship the car. I agreed and booked the car. I was calling the executives of Kulathunkal motors from the third day onwards. They were always giving me contradicting answers. One day they had told the car is shipped then next day they told car is yet to be shipped. After few days the executives never bothered to attend the calls.
I got frustrated and went to the showroom on the 15th day. I was made to wait for 30 minutes to talk to the Manager of Kulathunkal Motors. When I saw the order book I surprised to find that even though I booked on 24-October-2011 the invoice was done on 31-October-2011. The dealer deliberately put my order on hold. When I finally talked to the Manager, he told me that the car has not been shipped and it will take another 15 days.
I waited... waited.. waited and 22-November-2011 I received a call from Kulathunkal Motors that the car has reached. They told me that they will deliver the car after registration on Thursday and I agreed.
At the time of booking the dealer promised me the following accessories:
3M Teflon protection
3M Underbody protection
Sun Film
Seat Cover
Steering Grip
Floor Mats
Mud flaps
Perfume

I told the executives that I dont need the Sun Film as they will install only Autografix brand and I intended to put 3M sun control films.

Yesterday (25-November-2011) no one from the dealership or the executives called me on the delivery status. Since dealer had promised the delivery date on 22nd November, I went to the dealership around 18:00 in the evening. None of the executives which I interacted were not present. The executives who were present told me that the car is ready. When I saw the car I was surprised to find these:
1. The Sun Control Film which I already told the dealer not to install was installed.
2. The rear hatch door was not properly shutting and same is the driver side door
3. The lever to keep the front bonnet open came loose when I checked after reaching home
4. The free services coupons were not given to me
5. Last but not the least the 3M Protection which the dealer promised was not done. When I called the executive whom I was interacting, he told me that since it was Free Of Cost they will not put 3M protection instead they put a different brand. WHICH WAS NOT WAS CONVEYED TO ME AND NOR DID I INTEND.

The executive already signed my acceptance paper and instant feedback form without showing the car to me. So I as a customer was not able to raise this properly or lost a chance to raise it at the time of delivery.

I would like to take this to everyones notice not be cheated by the Tata Dealers. Also if Tata Motors is looking into this issue please

Below are the details of the car
Chasis Number: MAT611450BPN91811
Engine Number: 100A[protected]
Registered Owner: Dr K Raveendran


Thanks
Anoop Ravi
+[protected]

Sub- Complaint against Dealer M/s Parshav Automobiles India Meerut




Sir,

Kindly refer to above I have to state that I have purchase a nano car model
CX-BS-IV M/s Parshav Automobile India, bye pass raod, Meerut through Shiv Automart (p) LTD. Gajrola on dated 31/10/2011 on cash payment including on registration tax and other exp.

That in spite of many telephonic reminders and personal visits temporary and as well as permanent registration certificate of the car could not be received till the date. Two time police warn to me and I can not run the car on road. I first time purchase tata product and I was think that tata services is good but I fell i am wrong .

That general manager and customer care officer of the showroom are not given any satisfactory answer to me and even not ready to talk regarding the matter. And behavior is not good. I fell I am purchased a tension . I have register complaint customer care Vide reference no is 1-[protected] but no result.



RAJNI BASANT JAIN Tel- [protected]

I have recieved a offer letter from tata motors limited 4-5 days earlier. I have attached the offer letter along with it. They are just asking for some 8k-9k rs for the airline and security fare. when i checked for the website it was under construction and in that offer letter cell number is also clearly written.
It's all fake.
Don't go by this type of offer letter.
Thanks

TATA MOTORS LTD

DEAR SIR ALL COMUNICATION MAILL ATTACHED HEAR THIS DEPOSIT MATURED 20/07/2011 AND TATA MOTOR SEND AND GIVE ME SPEED POST NO EM[protected] BUT TILL DATE WE ARE NOT RECEIVED THIS SPPED POST THEN AFTER COMUNICATE THEY TOLD PLEASE GIVE INDIMNITIVE BOND 200RS FOR DUPLICATE THEY ALSO SEND 4TH OCTOBER BUT TILL DATE THEY ARE NOR PROPER ANSWER FOR WICH DATE GIVE ME PAYMENT FOR MY PRINCIPAL RS. 30000/- AND DELAY INTEREST AND OTHER EXPENCES

THANKS

UPENDRA I VYAS
[protected]



From: shakti
Date: 08/11/2011 3:42:16 PM
To: [protected]@tsrdarashaw.com; suketu.[protected]@tatacapital.com
Subject: FW: 239035 - scan REMINDER NO 5TH

Dear all

My investor till date not received any repayment for this fdr so please give me latest status for this queary my investor send bond for duplicate warrant for 4th Oct ahmedaba office but till date we are not received any payment we are attached with this document receving copy

Thanks

BHAVESH PATEL
SHAKTI INVESTMENT CONSULTANTS
B-2, GOLD COIN COMPLEX,3RD FLOOR,
JODHUR CHAR RASTA, SATELLITE
AHMEDABAD - 380015
PHONE[protected]M[protected]
-------Original Message-------

From: shakti
Date: 08/11/2011 1:03:26 PM
To: suketu.[protected]@tatacapital.com
Cc: [protected]@rrfcl.com
Subject: FW: 239035 - scan REMINDER NO 5TH

Dear all


Please give me today answer for this payment queary other wise my investor process with notice for tata motor Ltd for not paid maturity payment , for last 3month

Thanks


BHAVESH PATEL
SHAKTI INVESTMENT CONSULTANTS
B-2, GOLD COIN COMPLEX,3RD FLOOR,
JODHUR CHAR RASTA, SATELLITE
AHMEDABAD - 380015
PHONE[protected]M[protected]
-------Original Message-------


From: shakti
Date: 26/10/2011 3:41:23 PM
To: suketu.[protected]@tatacapital.com
Subject: FW: 239035 - scan

Dear suketuji

We are submit this document in your ahmedabad office on 4th octomber

Thanks


BHAVESH PATEL
SHAKTI INVESTMENT CONSULTANTS
B-2, GOLD COIN COMPLEX,3RD FLOOR,
JODHUR CHAR RASTA, SATELLITE
AHMEDABAD - 380015
PHONE[protected]M[protected]
-------Original Message-------

From: Suketu Shah
Date: 25/10/2011 3:58:28 PM
To: [protected]@rrfcl.com
Subject: FW: 239035 - scan

Where you have submitted the same?



From: TMLFD [mailto:[protected]@tsrdarashaw.com]
Sent: Tuesday, October 25, 2011 3:42 PM
To: suketu.[protected]@tatacapital.com
Subject: 239035 - scan



Dear Sir,

We may inform you that till date we have not received your documents for Duplicate Repayment Warrant.

Kindly inform the investor to check from their end.



Thanks & Regards,

RMP

Tata Motors FD Section



TSR Darashaw LTD

6-10, Haji Moosa Patrawala Industrial Estates

20, Dr. E Moses Road

Near Famous Studio

Mahalaxmi (W), Mumbai - 400011

Tel: 66568484

Fax: 66568494 / 66568496

Email: [protected]@tsrdarashaw.com


[protected][protected][protected][protected]

From: Suketu Shah [mailto:suketu.[protected]@tatacapital.com]
Sent: Tuesday, October 25, 2011 10:34 AM
To: TMLFD
Cc: [protected]@rrfcl.com; [protected]@rrfcl.com
Subject: FW: scan



Request to check and revert at the earliest.

Regards,

Suketu Shah

TATA Capital Limited



From: shakti [mailto:[protected]@rrfcl.com]
Sent: Tuesday, October 25, 2011 10:29 AM
To: [protected]@rrfcl.com
Cc: suketu.[protected]@tatacapital.com
Subject: Fw: scan



Dear ALL





TILL DATE MY INVESTOR NOT RECEIVED FOR THIS TATA MOTOR FIXED DEPOSIT REPAYMENT . WE ARE ALSO SEND 200RS INDIMATIVE BOND LAST 20DAY AGO , PLEASE REPLAY ME FOR THIS QUEARY URGENTLY



REGARDS





BHAVESH PATEL

SHAKTI INVESTMENT CONSULTANTS

B-2, GOLD COIN COMPLEX,3RD FLOOR,

JODHUR CHAR RASTA, SATELLITE

AHMEDABAD - 380015

PHONE[protected]M[protected]





-------Original Message-------



From: Prakash Gandhi

Date: 03/10/2011 5:55:17 PM

To: BHAVESH SHAKTI

Subject: Fw: scan





----- Original Message -----

From: ashwin suthar

To: prakashgandhi

Sent: Monday, October 03, 2011 5:36 PM

Subject: scan



Dear sir,



PFA of scan copy







ASHWIN SUTHAR
( DEALER IN CAPITAL MARKET )
RR Equity Brokers Pvt. Ltd.,
401, Abhijeet Building, Mithakhali Six Road,
Navrangpura, Ahmedabad - 380009.
Ph. No.[protected] , 26467260 ,
Mobile - [protected]
E-mail - [protected]@rrfcl.com
Website - www.rrfinance.com, www.rrfcl.com

disgrace for brands such as tata motors. i recently bought a new tata indigo ecs car (WB 04F 2289)in kolkata from KB MOTORS , where i asked for the test drive of the vehicle which was being given to me,before delivery but i was not given. After the 1st day of buying the car i discovered that the car gear is a faulty one as it was not taking a reverse gear.

however the car was immediately sent to the workshop, now as promised the car was to be delivered after 3 days.but after i call up for the delivery of the car the workshop manager said that the total gear box is a faulty one , and it needs to be changed. it has been over 20 days , that the gear box is yet not changed and my car is still lingering in the workshop.

i have tried to launch several complaints regarding this action, but they were all in vain.
the car is registered for commercial use so each day i am facing a good amount of loss, apart from the EMI that i am paying right now.

i even dont know whether i am writing to the right person or not.but whoever it is , i have lost my patience.

We have recieved your reply for our complaint . You had mentioned to contact Mr.Ram Shankar, Territory Manager on [protected].

But we are sorry to say that the number mentioned is not of Mr. Ram Shankar .






I had purchased TATA Sumo Victa on January 2011 from ST. ANTHONYS motors Kottayam .

and registered the vehicle as TAXI with Reg.No. KL 03 U - 269. The details of the vehicle are:-




Model : Dec- 2010

Reg Number : KL-3 - U 269

Chassis number : MAT446223A9G23668

Engine number : 497SPTC42GZY632882





I am eligible for the subsidy entitled for Taxi for an amount of Rs 79,000/-. The subsidy which I deserve from the dealer was not sanctioned to me till this date. Since all most 9 months over, I am sending you this mail to inform about the complaint regarding the delay in granting the subsidy to me. I have contacted the concerned officials several times . But they are not resolving the issue.

To continue cordial business relations with the customers like us , it is expected that you will settle the issue at the earliest. I hope you understand the urgency of the matter .

If you remain adamant and don't respond immediately , we shall be constrained to take recourse to legal remedies / calling press conference / media publication and other unpleasent consequences.





once again ,we look forward for your early reply and necessary arrangements for sanctioning the same.

Regards,

Binu vs

This is Akanksha from Delhi. On 4th Oct,2011 i got this fake mail from tata motors saying that i have to deposit Rs 8,650 in there account by tomorrow afternoon. These were the wordings below.And i did deposit money.After that i cam to know this al is fake.
You have to deposit an refundable security amount by cash Rs

8,650/[protected] in The ((Punjab National Bank, & Bank Of India) in

favor of...

I HAVE PURCHASED ONE TRAILER REG NO CG 07 CA 2905 ON 03/08/2011 FROM JAIKA AUTOMOBILES
RAIPUR IN THE NAME OF AMRITPAL SINGH.THE DRIVER DHANANJAY MOB NO [protected] IS COMPLAINING NO GREASE IN HUBS .ONE BEARING ALREADY BROKEN NEAR DHARAMJAIGARH WHILE ON WAY TO CALCUTTA.THE BEARING ALREADY CHANGED AND HUB SERVICED.WITH OWN COST RS3000/- OTHER HUBS ARE CREATING PROBLEM.PLEASE TAKE IMMEDIATE ACTION BY CONTACTING DRIVER DHANANJAY BEFORE MORE LOSS IS MADE TO THE VEHICLE.

I HAVE ALREADY COMPLAINED FOR LOW AVERAGE OF THE VEHICLE AS BELOW 2.5 KM IT HAS BEEN ADVISED TO ME TO KEEP PATIENCE UP TO THIRD SERVICE NEAR 18000 KM AT YOUR ANJORA OFFICE DISTRICT DURG C G

I AM FEARED OF AS MORE LOSSES MAY OCCUR.PLEASE URGENTLY CALL MY DRIVER DHANANJAY MOB NO[protected] TO TAKE NECESSARY ACTION ANDSAVE FURTHER LOSSES .

YOURS

AMRITPAL SINGH AJIMAL
S/O GURUCHARAN SINGH AJIMAL
3/5 PRIYADARSHINI PARISAR EAST
BHILAI 490023 MOB NO [protected]

I have been having a poor services experience with PAWA motors. I gave my request for the pickup for service on 7/10/11 and was informed that I will be a given a call on 8/10/11 to confirm pickup on 9/10/11. However, there was no call. When I called up I was told that the vehicle can be picked up for services on Monday at 11:30 am. However, on Monday I have been informed that since their driver has been attending other priority calls, my vehicle can only be picked up at 2-3 pm and also the delivery will not be possible on the same day and the vehicle will be ready on 11/10/11 evening only. Further I was informed that my vehicle could not be delivered back to me and I have to pick it up from the workshop next day. It is very clear that since it is the fourth free service, the customer like me are least important to Pawa motors and they keep on giving preference to paid service. Further although the vehicle was delivered to my house at earlier occasions after service, however, now I understand their policies have changed and become anti-customer. The customer care representative also informs that their management utilises their descretion on which customer to give the pick up and drop services for the vehicle and which customer to be given preference. This is evidence of poor service standards of Tata Motors and their Dealers. For sure I will not recommend Tata Motors to any prospective buyers.

I bought Tata manza around 18 months back in April 2010, after 5 months of purchase , after driving for 1200 kms , i notice that the clutch was started becoming stiffer day by day , till it started aching my knee i went to their dealer techno motors , they said it is normal. Then the car was sent for third service after one year of purchase around 7,000 kms at Sanya motors (Mayapuri) , they took around Rs 4000 for changing the oil, i told...

Dear sir
Im sujai tyravels anan nagar my driver
I have booked a Tata indigo White color (execl – Diesel) at VST MOTERS MOUNT ROAD Chennai . India, on the 14 septmber 2011, and I settled full payment , they promised me deliver the car on 27th SEP.2011 , but till I am no delivery .

I again repeatedly tried to contact Mr. JEGAN – Sales Officer – VST motoers on 27.9.2011, but he did not response me, and I had discuss with Mr.jegan , he said me , it is not our problem that is our company INDIGO designs problem..


Due to non-delivery of vehicle, I have some problem with my travels . I have 22 Nos Vechile , including 15 Nos. Tata vechiles in request you to, when the Car will be delivering.
My vechile chass no : MAT609112BWC10891
Engine no : 1.4CRAIL08CYYW06327

I request you to look into the matter and deliver the vehicle to me immediately.

Yours truly,

I purchased my Tata Safari in February 2009. After about an year and 3 months (sometime during May 2010) i received a mail from tata motors asking me to come for a timing belt issue that was there in this vehicle. This was more of a recall of the vehicle to correct the problem. I diligently got the problem rectified (at least that was my understanding when i got the vehicle back). however the same component failed in August of 2011.

I did not notice any jerkiness in engine or any issue with performance or anything but randomly the timing belt got cut. I had to tow the vehicle for service. I registered a complaint with Tata Motors and they said they will work with the service station and resolve the issue.

During the service of my vehicle i was informed my fuel injector has failed my alternator failed and when the vehicle was serviced i received a bill for almost 66K. when i asked TataMotors about the reason for other components to fail they did not provide me with any convincing answer but said the fuel injector failed because of bad fuel or diesel contamination. If this is really the case then there should all Safari diesel vehicles in bangalore facing this same problem. Also they did not tell me why my alternator failed.

Now i would like to understand in the first place, i was driving a faulty timing belt for almost 2 years. Can Tata Motors prove it that driving a faulty timing belt cannot fail on fuel injector (is the required pressure going to be maintained. are misfires going to be controlled correctly). Is the alternator going to continue to work fine with incorrect timing issues.

Also what was interesting is when i took the vehicle to service station i was given an estimate immediately for 60K. (How did the service guy know other components will or would have failed - Interesting). The service guy says in his experience he has seen these components not holding up if the timing belt fails.

When i spoke to TataMotors i was informed i should have taken extended warranty and this would have been covered. Now is this a scheme to sell extended warranty to customers and for those who opt out they will be given second class vehicle.

I have used TataSiera for 15 years before this and did not face a single problem (the main reason to choose TataSafari has my next vehicle). When i mention this to TataMotors or the service station they tell me the technology is different. So does that mean in the name of new technology TataMotors are delivering lower quality products that do not even survive 2 years as compared to my 15 years siera not having a single problem.

I need TataMotors to come clean and solve the issue. They need to accept the issue caused by the faulty timing belt and reduce my burden of the service cost. This problem i strongly believe TataMotors is aware of but not willing to accept. Imagine having to spend 66K plus all the services i have done regularly (about 4 services close 3K each), i am spending at a rate of 39K per year for a new vehicle which is outrageous.

TataMotors I have lost faith in your vehicle and i need justice done.

Dear All
On Oct. 8, 2010, I purchased Tata Manza Aura ABS.
I started having problems with M/s Grover Motors, Bareilly - Tata Dealership from the day 1. When I took my Tata Manza for the first service, the service advisor, (Mr. Vivek Sharma) told me that the horns of the car are not functioning properly and offered to replace the same. On my acceptance, they brought two horns of some local company and before I could ask anything, peeled the wires connecting the original horns. When confronted as to why the wires were peeled off and why they were not using the original sockets for fixing the new horns, they took away the local horns and brought a brand new pair of orginal sealed 'Tatas' horns and fixed then using the sockets. However, the wires were already peeled off by then. Therefore, I made a written complaint about the same since as per the warranty clauses, in case any wire is peeled or cut or damanged, the warranty cover stands cancelled. However, I did not get any response either from Grover Motors or from Tata Motors about the incidence. This was my first experience with M/s Grover Motors, Bareilly.

On the 3rd service, again I was assigned to the same service advisor (Mr. Vivek Sharma). He refused to carry out the service of the car since I had brought a sealed can of Exxon Mobil 1 engine oil (as per the recommendations given on pg 156 of the Owners' Manual) to be used in the car. He insisted to use their own brand of engine oil. My efforts to contact M/s Tata Motors on the issue were all in vain. I was forced to collect my car as such without III service from M/s Grover Motors, Bareilly under protest. The engine oil, I had taken to the Tata Motors service centre is the same as mentioned in the Owners' Manual of the car. However, M/s Grover Motors did not accept the oil and did not carry out the service. I was told that they were doing so on the instructions of M/s Tata Motors. However, Tata Motors has not yet clarified its stand in the matter, My car has got a extended warranty cover for four years. This way, Tata Motors have deviced a way out to fleece the customers as the tata dealerships/ service centres are charging not only heavy amounts (about Rs 1500 /lit) for the engine oil, but also using poor quality oil. Thus, M/s Tata Motors through their dealship/ service network have devised a way out to monopolize the market by disallowing the consumers their right to choose a product and by forcing them to accept whatever "they" provide us under the disguise of 'warranty cover'. This in simple words amounts to cheating.
I hope M/s Tata Motors (not a small name) will refrain from resorting to such cheap tectics and shall face the competition in open and will also abide by what it has mentioned in his Owners' Manual.

[protected]@rediffmail.com

I purchased one Indigo CS eGLX Limited Edition model of 2010 make from Maa Samaleswari Automobiles Sambalpur ,bearing chasis No.MAT601655AWK45165, and the same was delivered in the night of 30/08/2011 and I was not in a position to check all the fittings of the car as I was completely fadup with the unwanted charges claimed by Mr.Subodh Dora,a service provider of Maa Samaleswari Automobiles and the agent of Tata Finance.Ofcourse I got back the extra charges amouting to Rs.900/- after lodging a complain in the Indian Complaint forum.Honestly I did a mistake in believing the employees of Maa samaleswari Automobiles,Sambalpur.On 16th September,2011 I found the missing of one rear Audio Speaker of the car and I immediately informed the G.M. Mr.Sushant Mishra, who was kind enough to show sympathy in some other way, but he expressed his helplessness as I have not been able to inspect the vehicle in the night of delivery. Some honest employee admitted that the speaker was being stolen by the employees of the firm itself and it has become a general practice . I never got replaced the stolen audio speaker and I was compelled to purchase a pair of speakers. More over I was being threatened that I would not be provided the required services as I have lodged a cmplain against the firm.I am yet to receive the bills for the logistic charges and more over it should have been included in the MRP of the car and my state exchequer could have received some more road tax from me which was not being practiced by the company.

I had booked an Tata Vista Aura ABS on 23/07/2011 with Rs. 25000.00 and was assured delivery on 09/08/2011 as such delivered my old Indica for Rs. 127000.00 to M/s. TC Motors with understanding that the value shall be adjusted in my new car invoice.
The delivery schedule was confirmed twice by TC motors but was not met, Neither their GM or the management was able to keep their words as such I wrote them for cancellation of my booking on 27/08/2011 and asked for refund of Rs. 152000.00 for which no response has been received till date.
Subsequently the matter was also brought to the notice of Tata Motors vide 2 hand delivered letters to their Kolkata office, but have failed to evoke any response.
I understand that I, who has been loyal customer of Tata Indica twice before has been harnessed deliberately due to poor marketing ploy of the company to compete with Swift's order book.
I hereby solicit advise from this forum for ways to get my refund.

today i get a call from HR(TATA MOTORS) and a email from(tatamotors.[protected]@gmail.com) for job offer.he tell that ur resume has been selected for interview in new delhi,so to confirm deposit 7500 in HDFC(PANKAJ KUMAR,CHARTED ACCOUNTANT{A/C NO.[protected]}.i have deposited the amount .soon i open tata motors website,i read the content"TATA motors fraud interview letters"how can anyone use same web address.it is really a shockable incidents.Sir,kindly suggest some solution to recover my amount.i want that acount number must be blocked soon.

we paid the amount against one of the parts had changed in my car model indigo ECS, the parts name has water senimental filter, so plz provide the details of warranty, and why that parts not comes under warranty.How that critical parts not covered warranty,i feel very bad to buy that product and my friends are suggest for change the company. so plz look it the matter on urgent bassis,sir

I have received a call letter from Tata motors to my another id.
Contact no. is [protected] of Senior Manager Mr Devraj Waliya.
I t is written that contact can be done between 10 am to 3 pm only.
Try to trace them.

I have purches tata nano car Before 4 month but last 8 days my car is in the harsoliya work shop. and in my car nominal problem is only one wisher. but the work shop inchare not responce me. and he said i am write to company this parts and the transport charge and any charge paid by me. and today i go there but not progress in my car. and without car i loose my many and time. so i write the complain to you. and please shout out my problem.


Thankyou Chirag upadhyay
Himatnagar
Sabarkantha north gujarat
[protected]