Dear Sir,
This is to inform you that i have purchased tata tiago Model –XM on April 2018, CG07BL5016 Total running 23635 km. Servicing done regularly from Tata authorized dealer. On 31.12.21 at approx 5.35 pm i am going out with my family from my home Risali Bhilai to Durg just away 5 km suddenly car was stopped and then car parked aside. I saw smoke coming out from car bonate and after opening the bonate found fire caught in engine, cables and sensors. So we immediate extinguish the fire. Then i called to tata service centre and after amount paid the car picked and sent to tata authorized dealer. They told warranty has been expired and you have to pay all amount. But my complaint is how it is possible that fire caught in small distance and car total running only 23635 km and in this time period total 5 times car servicing done . This type of incidents only possible if technical issues on cars but they were not attending. In future what is the guarantee of not repeating this type of incident. My family was afraid after seeing this type of incident and how can give secure. We called to insurance service for claim but they were not giving any sureity for this type of incidents.I am very disappointed and mentally disturb from this type of service and also losses money.
Kindly take necessary actions for this type of service.
Thans and Regards
Fajendra Kumar Sahu
7587228815
Email-
[email protected]
