Tata Motors Complaints & Reviews

My name is manoj from palakkad, Kerala, I have been booked tata tiago xt on 18/02/2021, then tata has announced their limited editions of tiago, next day I called sales advisor to convert my booking tiago xt limited edition, but he did not do that. After one month tiago xt has arrived then they billed, I stayed on xt limited edition then they cancell it and re book tiago xt limited edition. There is information or message after that, sometimes when I called sales advisor he have one answer we will do as soon as possible. Last few days he is not answering my call, at last I visited today(27/04/2021) kvr tata at palakkad then I met saled manager then he said that tata motors has stopped limited edition. They can inform this when they get this message from tata motors, why this kind of dealing to the customers, we are not getting anything free from tata, all are paying before you providing your vehicle to us. I need to get clarification as soon as possible

We have received below letter as Bond letter from Tata motors on Tata motors letter head

KINDLY READ ALL PAGES IN BOND LETTER FOR YOUR APPOINTMENT
To
Employee Code – 1755236
Joining Zone - South and West Zone Appointment Zone – Central North
Factory Code – Plant-WC-874521 - Production
Subject: - : TATA Group of Companies – Direct Recruitments Offer.
Your reference number is[protected]. You are in 4th batch. This reference number is valid for this appointment process only.
We refer to your Appointment against our online or offline advertisements. You will be glad to know it that TATA Group Of Companies is a Team of more than 40000 TGC-Sites spread across multiple locations around the globe. The team combines a proven track record and professional skills, woven together with a common culture of trust & caring.
We have opportunities in various disciplines –
1). Electronics, Mechanical Engineers, IT-Software, Hardware, Administration, Production, Accounts, Web Designer, Engineer Quality Control, Technology, Engineering, and Finance, IT, HR, Research, Sales, Marketing, Legal and many more.
2). Doctors, Medical officers and many more.
3). Civil, Architect, Design Engineer and many more.
4). Cabin Crew, Co pilot, Air hostess and many more.
5). Chef, Co miss the rang, Hostess, Housekeeping Attendant and many more.
6). Chemical Engineer, Fitter, Oil, Gas and many more.
The Company Tata Group of Companies is India’s largest Automobiles, Electronics and Construction company, with consolidated revenues of INR 1, 32, 834 Crores (USD 248.9 billion) in 2014-15. TATA GROUP OF INDUSTRIES LIMITED having 580 Plants, 1, 850 Branches and 4, 700 Service Centre in all over India. Your Appointment Process will be held in one of Company HR Offices in Delhi, Mumbai, Bangalore, Hyderabad, Ahmadabad, Bhubaneswar, Bhopal, Chennai, Kerala, Pune and Kolkata.
This Time TATA Group Of Companies is urgently hiring the 1154 Candidates for the multiple locations around the globe and for the Different Field Given Below:--
(1). Tata Steel Ltd.
(2).
Tata Motors Ltd.
(3). Tata Taj Air Line Ltd.
(4).
Tata NYK Shipping Ltd.
(5). Tata Construction Ltd.
(6).
Tata Chemicals Ltd.
(7). Tata Hotels Ltd.
(8).
Tata Hospitals and Healthcare Ltd.
(9). TCS India Ltd.
(10).
TATA IT and Computer Ltd.
TATA GROUP OF COMPANIES LIMITED
Mr. R. S. Raghwan - (Recruiting Manager)
(2
)
We invite you to be a part of this committed and professionally managed Indian multinational.
We are Proud to inform you that you are selected for joining in TATA Group Of Companies. Through our annual direction line selection.
The company offers you to join as an Executive / Senior Executive /Assistant Manager Posts in respective departments. You are selected according to your Profile in which project you have worked and on the basis of your educational records. You are selected for new plant in your City near location.
Under these TATA Group Of Companies Rules and Regulations. (UAE) training (After selection one month mandatory for Male Candidate)
It is used for training new employees and in the internal training classes. As for new employee sent for (UAE)
(or external) Training in addition to internal training, external procedures will be used.
Each new employee must participate in the training programs of following contents : 1). Training about the company regulations, structure, history, culture, etc.
2). Training about professional operations. The training program for each position is regulated.
Working Hours, Holidays and Leaves
Normal working hours of the company are 10:00 am to 6 pm Monday to Friday. Saturday and Sunday are holidays. Employees are provided with the opportunity to take 24 paid leave every year accrued at the rate of 2 leave per month.
The company also provides 26 annual holidays announced at the beginning of every year. Except for emergencies and medical reasons leave will be granted only on 3 days Prior Notice and approval by your managers.
Monthly Salary Offer: -You will be entitled to the following remuneration per month, subject to the express condition of fulfillment of service conditions:
Basic
Rs.
35, 425
House Rent Allowance
Rs.
5, 325
Other Allowances
Rs.
4, 250
Total
Rs.
45, 000 Note: - This Salary will be Less or Jump after completed the Bond Period - as per candidate performance
TATA GROUP OF COMPANIES LIMITED
Mr. R. S. Raghwan - (Recruiting Manager)
(3
)
Rules of Employment Guarantee Program[protected] as per Company Act.
As per (Employment Guarantee Program 2015-16), the candidate has to send all the information with documents and required securities with documents. After that He / She can get the Company Gate Pass for Joining. As per (Employment Guarantee Program 2015-16), the fresher candidate can also Join the Company directly without interview after submitted the Bond to Company. According to Company rule, by interview Process, candidate has to clear 2 Steps for joining. If you fail this interview or not come for interview “TATA” never call you in future. You will be in rejected list by Company.
❖ HR Interview
❖ Technical Interview
➢ HR Interview process and Round - You have to clear the four round of your HR interview given below
1). Written Test – 15 minutes
2). Aptitude round – 15 minutes (Verbal ability Topics to concentrate)
3). Technical round – 15 minutes (In Technical Interview basically the ask questions
based on your college project).
4). Senior HR round – 15 minutes (There will be questions to test your personality,
communication skills & behavior). ➢ Technical interview will be process by Senior Technical officers Team
You have good profile but not having good experience. On behalf of your good Profile, Company giving you the offer for direct joining in Company without any interview by submitting the bond to Company. Because you are the suitable candidate for particular post and particular department in Company. As well as you are already short-listed by TCS and TCS forward your Resume To Company for the selection.
1805 Candidates is Coming for this group interview and Company will select only 1154 candidates. Company will select 479 Fresher Candidates directly without interview and 675 candidates by interview. That’s way Company HR is giving you advice that you join the Company directly by submission of bond to Company. Benefits of Bond Submission to Company for direct joining:-
❖ No Interview only Direct Joining in Company.
❖ 100% Guaranteed job for new Employee against Bond.
❖ Good Salary offered By Company.
❖ Free Training for fresher Employee.
❖ Free Accommodation against Bond.
❖ Job posting in your Residential Location.
❖ Department is according to Knowledge and Profile.
❖ Company providing you one year time to submit the documents for fresher Candidate.
TATA GROUP OF COMPANIES LIMITED
Mr. R. S. Raghwan - (Recruiting Manager)
(4
)
Fresher Applicants are not allow in Company for giving the interview. Fresher Applicant can join the Company by submitting the bond. You have not suitable experience for particular Department and Particular Post for new plant in your City. If you want to join the company directly, the Company will dispatch your joining letter. On behalf of joining letter, you just come to Company Plant/Branch in your Residential Location on date and join the duty directly. Today Company will dispatch the following documents by Courier to your home postal address and scan copy to you email.
1) Hard Copy of Appointment Letter.
2) Hard copy of Legal Bond Documents.
3) Hard copy of Company Gate Pass.
(Company Address, Name of HR Manager, Department, Date and Time, Your Name will be mention in Company Gate Pass)
The following Conditions are applicable of Joining the Company directly with bond.
➢ You cannot leave the Company before compete the Bond Period.
➢ You have to submit the bond security before joining.
➢ You have to sign the legal Bond Papers
➢ If you leave the Company before complete the Bond Period, your bond security will be laps by Company. ➢ You have to deposit the Bond security Amount of Rs. 10, 200/- in Bank. ➢ The Bond Period is Minimum 6 Month for fresher candidate.
➢ Your Bond Security is refundable.
TATA GROUP OF COMPANIES LIMITED
Mr. R. S. Raghwan - (Recruiting Manager)

Dear sir/ madam,

On 24/03/2021 i hand over my car to your local tata motor workshop ( Mr anil sawant & Mr sonu sinha) for its repair. My insurance company ( NAVI GENERAL INSURANCE) has given final approval for my car rapair to workshop on 09/04/2021.there was a small work but After my several requests they repaired my car after 10 days. My insurance policy has caseless but your workshop is not tie up with my insurance company...

Sir,

I have purchased a tata nexon car from Shree Gokulam motors, Nettoor, Cochin on 9 th April. Till date the vehicle is not delivered to me. It seems Gokulam is not having money to pay RTA tax. There is no response on delivery from sales supervisor. The vehicle was committed to deliver on 15 th April. The invoicing of the vehicle is done on 31 st March 2021.

Request your attention.

Regards
Manoj J Chethimattam
[protected]

We booked the above mentioned vehicle on 19th Jan 2021 and was promised by end of Feb 2021 and further delayed to end of March 2021 and now delayed upto 15th May 2021. We have paid the booking amount and waited, but dealer told us the vehicle is about to be dispatched end of march anf 1st week of April 2021. But now we found out from TATA MOTORS directly the vehicle is not allocated to me as it is not ready also only once it is billed only then it gets dispatched. Absolute 2 different stories were informed to us the dealer says 1st week of april 2021 and Tata motors says the vehicle is still not alloted to.me. absolutely bad customer service and wrong communication given to us. Hence we need a quick resolution on this issue.

Thanks n Regards
Vinay

Hi,

I would like suggest to change this statement, as its not working.

"At Tata Motors we believe in transparent communication and have built various touchpoints through which our stakeholders can get in touch with us."

I have booked Tata Altroz XT (Grey) on 04/01/2021 from "Rajarshi Wheels LLP, Ahmedabad". [Booked car no: 1-1 WJJAW6R 363]

From January-2021 to till date (20/04/2021), they are just carry forwarding month to month as of now and not delivering the car. No confirmation date of delivery provided by them.

Initially they are going to deliver me in January-2021, February-2021, March-2021, go on continue...

Final after not getting any date, I have complaint on Tata customer care [Number: [protected]] on 31st March-2021.

My complaint no is [[protected]], I have told to get response in 48hrs. But as expected no response recieved from official customer care.

From 31/03/2021 to till date 20/04/2021, I am continued taking followup from my side on every 48th hours day to get the update.

I was wondering everytime I spend almost 20minute for get the update & call ends with will update you in 48 hrs ( wia call, message, mail, etc). But as usual no response as of now.

Everytime we try to connect " Customer relationship manager, GM, higher authority"
But them call are "switched off, not reachable or not peaking the call"

Seriously, final I decided to mail you, for hoping to get some response.

Let see, what action to be taken from your side, for statement of transparent communication.

Because everytime I am answered another lie with no transparency from your end.

Today delay time is 15 weeks & 1 day.

I am appreciate, if you read my mail and respond on it.

Regards.
Prerak

Surender from Car exchange Evaluation Department at Okhla unit had informed that my car would fetch 60k + 15k exchange bonus.

I had also specified i want Nexon XMAs petrol, because of 15 years never ever had diesel in mind. Then to convince me, they said they will offer higher and reconsider once i and about to book Nexon.

I rejected an offer of 85k from MotorMan (Car dealer in Gurgaon) considering Tata is offering 75k anyways and with "Reconsideration" i would reach close to 85k.

Now at time of booking they say that exchange bonus is not on Petrol!!!

Clearly i have incurred a direct financial loss because of your staffs behavior and they are least apologizing for that!!!

Is this TATAs service, which you claimed to have improved over the years - Misleading information to cheat customers from DAY 0??

After two years of new purchase coolent pipe broken 2 mont back paid service charges 1000

My tata altroz got accident and front bumper break. New front bumper change by service center but location for number plate hole is different . Why design change in front bumper. Same no. Plate cannot mount by earlier holes.

Car registered on[protected]. Ideally warranty should be for 2 yrs or 75000 khms.

On 2nd free service which was done at the end of first year. There we found, issue in warranty date on system.
Advisor informed me, warranty is getting expired in this month end on[protected], which ideally has to be[protected].

Also as per advisor, it has to be rectified before March end or else we can't go for any warranty or extended warranty next year.

It's half the April, but no solution from Inderjit Motors, Mira Road.

Please get this rectified in system.

Waiting for your timely reply.

Regards,

Nitin Matal
[protected].

I purchased Tiago xz+ car dated 25.02.2021 but accessories like mud guard, cover, mating not given to me.

Sales Person Name - Mayank Gujar
Sales Person Number - [protected]

I booked the car, cancelled it after few days(03/April/2021) and he told me it will take maximum 1 week and you will have your cheque with you and he said he'll personally deliver it to my house since the showroom is too far to travel for us. And today is 16th.. it's been a week where he's giving me 1 excuse after the other and today he stopped picking up the call. Called me back and told me to come take the cheque and started taking to me rudely and threatened me that "remember that I have your cheque and you will come to me to take it.. and I'll wait for you" along with my cheque photo(sent me on whatsapp)

Office Address: Shree Shyam Tata Motors - Road no.3, opp vkia, Main sikar road, jaipur

I have to transmit the shares on account of being joint holder. I have been waiting since 1 week for atleast a letter of acknowledgement from the company. There is no reply. Even after repeated requests, there is no reply from the RTA or the company. This is highly Disappointing. As an investor it is very discouraging.

Dear Sir
This is n=in concern to delay in delivery of the Tatat nexon ordered in the month of January.Same is dekayed more than a month.

Kindly look into the same & resolve.
Customer name - Chhotu singh

Dear Sir/Madam,

It is to bring in your notice that, I am Rushi Kesh Nayak residing at Nabarangpur, Odisha. I am writing this letter to inform you regarding the latest booking to purchase of a car, I made from a dealership in Jeypore, Odisha. Here are the details for the same:

Dealer Name : LANKESWARI MOTORS, JEYPORE, ODISHA
Name of the product : TATA – NEXON – XZ+(P)-WHITE

Booking Receipt...

I have taken delivery of Tata Nexon XZ+(S) from Select Motors, Warangal on April 2, 2021. The vehicle was delivered in an unclean condition. The doors and sunroof have been rattling since the very next day of taking delivery of the car. I have been to the service centre over 4 times in just a week of taking delivery of the car. There are fitment issues with the car such as body panel gaps, sunroof rattling & door rattling of which the service centre has failed to fix any of them. I have lost my trust in the company. Worst customer service I have ever witnessed. I have even lodged a complaint on the toll-free number but there was no callback from the company as they have promised, yet. Please help regarding this issue. My cell no. is [protected] & Email is @reyonkondra2002gmail.com.

Team,

Hope you all are doing well.

I would like to inform you that I am bound to write such mails against a Brand Company TATA Motors after 1 year of harassment (physically as well mentally) by G.P Motors, Allahabad.
TATA Motors are famous for world class customer service but I am sorry to say that it's missing in my case. I have received an unexpected behaviour from TATA Motors organisation but am sure will get the proper answers and resolution from the senior management team shortly.

I have decided to buy TATA cars (Tiago xz (D) BS-IV white because of its brand value and after sale service and have consulted one of the executive in G.P Motors Civil line Allahabad in the month of January 2020 and he has given a quotation and was asked to deposit Rs 190000 in total which include everything. Attached the documents for your reference.

I have deposited Rs 5000 on 22.01.2020, 30000 (Cash) and also have transferred Rs 155000 in favour of G.P Motors PVT on 30.01.2020. Attached the documents for your reference.

I have given the downpayment and complete all formalities in last week of Jan 2020 and have told them that I will take my delivery after car number registration but they have asked me to take the car delivery on 30.01.2020 and they have assured that they will take care of it.I believed and taken my car at my place .

I had a discussion with Mr Amrish Jain (G.P Motors Employee) in the month Feb 2020 and he has assured that he will be taking care of my car tax & number registration so was expecting my car number in the Month of March 2020 but didn’t get the number due to corona lockdown.

I had a discussion with Mr Amrish as well G.P Motors employees and they said that it will happen in the month of August/September 2020 and have waited but nothing happened.
I had a word with G.P Motors employees as well Mr Amrish again in Oct 2020 and he said that he is trying his level best and will do the car registration by December 2020 but nothing happened.

I have visited multiple times (Pratapgarh to Allahabad) and have requested G.P Motors employees to complete the car number registration because was unable to drive my car on road due to incomplete documents and they assured that they will do the needful because have already deposited all amount in advance which include all charges.

I had a word with Mr Amrish again in Jan 2021 regarding my car registration because am a BusinessMan and have to travel multiple location in day, because of that I have invested 8 lakhs approx for my car but am unable to utilise my car due to incomplete documents and he has requested wait till Feb 2021 and he will manage to do my registration might will charge Rs 15000 to rs 2000 extra and was ready.

Again, will have a discussion over the phone in the month of March 2021 and now he is denying to do the car number registration from his end and has returned Rs 61000 in my account without my concern. Attached the documents for your reference

Suggestion required from senior management team in below points:-

• If the G.P Motors was not capable enough to complete the car registration then they would have been denied in 1st place.
• If the G.P Motors was not capable enough to fulfill their commitment then why have they taken booking amount Rs 190000 from me.
• If the G.P Motors is denying to do my car registration after completion of 1 year then who has given authority to waste my 1 year as well my money.
• Why should I pay TATA Finance EMI every month?
• What will I do with the car without registration?
• Why should I suffer if something is not responsible for?

I would request the TATA motor Senior management team to investigate and find out the resolution and also suggest me what will do with my car without registration because I have taken a TATA Finance facility and have to pay EMI every month.


Thanks and Regards
Ajay Kumar Sharma
Unhappy and Helpless customer of TATA MOTORS, INDIA
Contact:-[protected]
Location:- Pratapgarh, UP
car details:-
Model-Tiagorxz-D
Color-White
YOM-2019
Chessis no-71740
Engine no-24039

I booked Tata Harrier XZ+ Dark Edition on 28th February 2021 at TRUENORTH Automobiles Private Limited, Peeragari (Mayapuri Branch's new Branch). I was told that delivery of the car is expected between 4 and 6 weeks. I have been continuously following up with TrueNorth, but there has been no clear understanding when the car can be delivered. I have also given my car to the dealer under car exchange program which they are not returning. They say it has already been sold (although the car is yet not transferred to the buyer), and now I am stuck.

I need help to either get my car back with penalty on TrueNorth and get this booking cancelled or I need the car in this month of April.

I have booked tata nexon xza+ diesel white on date 03/03/21 from tristar auto agencies, visakhapatnam, andhra pradesh.paid Rs 21, 000 to dealer.so far the dealer is not conforming the delivery of the vehicle. My contact number is [protected]/[protected] and my mail is is [protected]@gmail.com

Dear Sir/Madam
I Totally disappointed the service Provided by the Tata Showroom of KHT motors Domlur.
I Booked a Tata Altroz vehicle on 22/01/2021 at Tata Showroom Domlur. On that itself I clearly informed that I need a delivery on[protected].After a lot of argument with the sales executive they delivered the vehicle on 29/03/2021.There is no Demo given by the Showroom end and No PDI done.On the booking date(22/01/2021) sales executives were not informed about the price hike but the effective price was from 21/01/2021. After a week he informed me that Vehicle price had been increased. Not Acceptable. Sales executive informed us that we will give the best price on the hike. But No best price is given and finally informed that you have to pay full amount.
Initially I was planning to go for a loan. From Showroomend They processed the loan through SBI bank and it got rejected. Same day i informed that I will get that loan from my end, and I mailed to sales and informed the Sales executive that Please send me Quote for the same. But they again processed loan through ICICI Bank and got rejected for different reasons. There is no reply for mail and I am totally disappointed with the response by the sales team. Finally I paid the full amount on[protected].
At the time Booking Sales Executive informed us that for Rs3500 we will provide 1)Mud Flap 2)God Idol 3)Perfume 4)Floor Mat 5)Trunk Mat.
At the time of delivery They Given 1)Mud Flap 2)God Idol 3)Perfume 4)Floor Mat. I asked about Trunk mat to the Executive and he told me that we will provide it soon. But on 9/4/2021 he said that the trunk mat will not come for Rs3500. The sales executive was provided wrong information about accessories. I don't know what to tell about this, Simply the sales executive was arguing that we won't provide. Unacceptable.
at the time of delivery they have provided Paytm fastag but not activated. I Informed to sales executive that fastag is not activated number of times finally they activated on[protected]. But I paid double the amount at Toll gates. Irresponsible person.
They Delivered a vehicle on 29/03/2021 with a registered number with pasting on paper of KA03NJ4542. But alltoed number to me is KA53MH4542. again Irresponsible team work.
At the time of Delivery sales Executive informed us that within 2days we will provide a number plate. But provided on[protected]. took 10dayas almost and the number plate was delivered in a different showroom(Whitefield ) that to after asking on a daily basis.
Building a 5star vehicle is good but you have to provide good showroom experience also to the customer and you have to teach your sales executive how to handle the customer with deadline timings.initially Different company(I20) showroom contacted me for purchasing of car but i rejected to go indian made vehicle but after all this experience know i am thinking that why i purchased this vehicle from this type of irresponsible showroom.
I asked sales executive about the service center near me[protected] . Till now they have not informed about service center nearby me,
Feedback form and customer experience form not submitted by me . If you want pls let me know i will send you the scanned copy.

Totally Disappointed for the service provided by KHT Motors Domlur.

Thank and regards, Anil Kumar.P[protected]