Tata Motors Complaints & Reviews

Hello,

My name is Abdul Rasheed. I had bought a tata altroz car on 28th Jan 21. My first service was due on 28th Mar and I went for the same on 27th Mar. The following are my concerns with regards to service experience which I want to highlight so that it comes to the knowledge to tata senior executives.

1. The moment I entered the service centre, I was handed a bill of Rs 1400/- without even explaining anything about the charges. When I further enquired on myself, then I was told that charges are for sanitisation, polishing and some sort of oil additive. I asked that as per the service schedule my first service is supposed to be free and there is nothing mentioned in the service book for which they are charging, but the service centre executive forced me and told that these are mandatory charges which I have to pay.

2. I was not at all asked whether I am facing any difficulty with the car or do I have any concern which I want to make them aware before the service. The people were in a hurry to get the car washed and hand it over to me and get the charges paid for which they have made the bill.

3. Again, I myself approached the service manager and told him and that I m experiencing problems with the AC flow as the AC continuously throws air on the leg no matter what is the AC selection is. ( the same thing has been informed to the showroom also from where I have bought the car). They checked the same and acknowledged about the fault. After that they said that they dont have the spare parts to get the fault rectified and advised me to go to any big dealer when my next service will be due i.e after 6 months. Neither there was any endeavour by the service manager to get the spare part demanded from the company and get the fault rectified nor there was any assurance given to me.

4. During the initial car delivery i.e on 28th Jan, I got the music system installed from the showroom only, but the type of work and installation that they have done was very pathetic. They paid no attention about the general cleanliness of the car and were doing the work like an inexperienced. The installation was semi complete as I was supposed to get a USB cable along with the system which I didnt. Also, the stock wiring of the car was cut whereas they were supposed to use coupler or scotch locks for the electrical connection. I complained about the same to the showroom, but havent got any reply on the same.

5. This initial experience of two months with tata motors has been extremely bad. No doubt the car is good with a 5 star rating ( safety is paramount), but the service executives who are dealing with customers are worst in comparison to other car brand dealers. I have genuinely lost hope in the tata motors as these type of concerns have not been faced by any of my known people who are in possession of other brand cars.

Its humble request to please look into the matter, as these type of incidences are degrading the name to TATA MOTORS.
When tata motors is paying so much attention in making the best safety rated car of India, then why not the same thing is being applied to the training of showroom managers or service managers.

Tata motors Recuritment mail is [protected]@tatamotorsrecruitment.com
this mail id is true or fake...

I bought tara altroz xz variant from prerna motors lal bagh road. Bangalore it was deliver on 2 1feb 2021 . Such a pathetic delivery. The car was handed over without cleaning from inside . Grease Stains coul be be seen inside the car and when I asked sales manager why. He told staff is not available to clean it... The car back boot door has problem and is not getting locked how can tata handver a car with such a big fault. I was renault owner before this and if I compare the approach and service quality of foreign manufacturers to India cars there is no comparison. I think the auto dealers have made fun of tata as a brand... First and last exp with tata wont ever deal with tata. Gautam [protected] [protected]@gmail.com

I use tata harrier XT model
My side glass brokenand Rajkot services man say that, it is not available, I put in order in company, last 10 days my problem is not slove, tata company services is very poor, customer is not satisfied
My number
[protected]

I an Sowmya, from Bangalore, We had booked our vehicle on 12th December 2020, in Key Motors-Mysore Road, We were promised a delivery of the vehicle by 8 to 10 weeks of time, its been more than 3 months and we have not yet got the vehicle. We have raised the complaint enormous times and very poor response from the dealer. Its always said that they do not get the proper communication from the plant. I am surprised to understand such a renowned brand like TATA has such poo management of production wherein the Inventory produces will not get communicated to the dealers. I am very sad with the response from the unit and need help in speeding up the process

I booked TATA Nexon XMS model from Jaika Dealership, Nagpur on 05/10/2020. As on today(26/03/2021), more than five months passed after booking of the car. But I didn't received the Car yet though I have called many times to dealer, Tata Customer Care Service. I even twitted two day before nut no positive response received yet. I was booked TATA car by keeping in mind "Vocal for Local" along with safety features. But now feeling regret for booking the car as I received such kind response. I don't understand now whom to talk? what to do?. Please look into this

On 31/12/2020 Jaika Motors civil line nagpur sub office Wardha we have booked Tata altroz xe rythum white colour by the name BABAN TIJARE the waiting period was specified for 11 weeks and it is completed till date there is no satus of the car deliverey after contacting to agent we still haven't received any satisfactory response . We tried to cantact the Helpline no but still we didn't get satisfactory response.So please do respond to our request as soon as possible. Otherwise we would be taking action against this.

I own 2020 Model Tata Nexon done around 10K KM.It got breakdown on March 23rd (Car starting but not moving )and was taken by winch to Service Center.Nexon Complaint No:
[protected].I talked many times today with service guy who is in charge and told that it might be an issue with clutch overturn and they are dismantling gearbox and clutch.But after that no response from this guy about the real issue.Iam so much disappointed about this incident happened to a new car with 10, 000km.
I need to know the exact reason behind this failure of a new car.
My Contact Number :[protected] (Whatsapp Same number)

Tata Nexan Car booked on 19.02.2021 but as on today vehicle not allotted
Name; Anitha.P
Dealer Name: TAFE ACCESS LIMITED, COIMBATORE
BOOKED DATE: 19.02.2021
CAR MODEL: TATA NEXON XZ+PBS6
PASSENGER CAR

Hello, my name is Nikhil, I have booked Tata Nexon on 31 st Dec last year, it now cross the 11 weeks commitment, but still not allocation of car from company on my name as per Aditya group agency, Nagpur. So please solve this

I booked my Tata nexon XMS Petrol car on 13th january 2021 at ahmedabad city Progressive motors but after i booked car they said that after 15 days they will allot me a car and after 45 days tata nexon will be deliverd to me. Now i call at showroom everyday but no one answer me what is the reason for delayed. I already complained about that in tata and they also said that sir we don't know how much time it will take. Very poor service for customer. My experience with tata motors is to bad and i fell like after purchase this car what can i do if no one take the responsibility for our problem.

Sir,

I have purchased Harrier and got the delivery on 1st of March 2021. As per sales department bought camo edition accessories kit or worth 269999. As per said by sales team that the accessories will be added a week later to the car as their official technician have visited Pondicherry for the training purpose. I understood that and took harrier to my home. More than one week passed the dealership did not contacted and at...

Its to intimate that I booked (Altroz- XZ) car on 2.1.2021 by paying a booking amount of INR 40, 000 and was promised that the car will be delivered by Feb End within 8 weeks... But today i.e. its 22.03.2021, there has been no prior intimation about the delivery date nor are the Showroom Sales man is not picking up the call or responding. After repetitive calling also to their seniors also I am not getting any response...

Please try to resolve my request or Atleast give my booking amount with the penal interest of 3 Months...

Thankyou..
Smita Sahoo
[protected]

TATA NEXON XZ+S Due to minor accident my car's rear door has to be changed and those process has been completed and door has been changed but finishing is not there.but we are not happy with the service they have done.they didn't wash the car before delivering it to us.we got extra scratches in our car and dust and oil drops all over exterior and interior.we wiped few things but most of them are very sticky and dropping of birds has affected the paint in few areas.is this what you do when we give our car for repair.really worst and they are doing their job for name sake.we are paying for these things and we are getting very worst kind for service from you.take proper action over these things.

My car is tiago xz+ purchased in 2020 Feb, car features are excellent but the roof of the vehicle is very poor quality. Without any weight putting on the top it gets into bend. Worst quality.

@TataMotors
Hi Team, i booked a Nexon XMS White Color from AutoVikas Dwarka, Delhi on 13 Dec 20 and was given an initial waiting period of 6-8 https://t.co/peIIhIwGT7 has been more than 12 weeks now however i still do not have any clarity on how long would it take.Need help please.

I'm Booking a Altroz XZ 25 DECEMBER 2020 But Dealer Not give any Delivery Date Waiting Also 12Week is Complete

Please Tata Motors help me
And Delivered my car. Please

Jaika Showroom, Chandrapur, Maharashtra

Please give me this week my car please

My Contact :- [protected]

We have booked a Tata Nexon on 22 Dec 2020 from Tata Motors Cars Showroom - Lexus Motors, North 24 Parganas. Address: Moynagudi, Barasat, West Bengal 700125, India.
They did not provide any Booking reference ID yet. and every month they are doing false commit on date about the Car delivery date. its pretty clear that they have no idea when the car will actually be available.

Dear sir,
I have booked Tata nexon xz plus white on 21.01.2021 with Harsolia brothers Gandhinagar Gujarat by sub dealer in surendranagar gujarat and assured for delivery within 2 months, but when I m asking about my status of delivery they are not willing to say anything about it.morever I am a employee of Bank of Baroda and many finance has been routed through my branch to Tata Motor's customers but it's very unfortunate in our part that we are not getting any satisfactory response from your dealers and sub dealers.plz take necessary steps as it affects image of TATA MOTORS.

Regards,
JYOTIPRAKASH SWAIN
BRANCH MANAGER
BANK OF BARODA
PHONE-[protected]

I have booked my car Altroz XT petrol White color on 18/jan/2021 from Sugandh Automotive Neemuch and they promised me to delivered it within 7 weeks and now its more that 9 week still they have no clue when they are able to deliver my car.

Highly disappointed! Now i am planning to cancel this car and go for i20.