Tata Motors Complaints & Reviews

I had given my Tata Aria vehicle no KL21G8089 for service to kumaran automobiles on 20 March 2021. as I was to go on a long trip from marthandam to Indore, for almost 2200 km. I wanted the vehicle to be mechanically fit. when the car was given, the problems explained to the service manager there was mainly of the AC of car not working properly. as a long trip was due i asked them to do a general checkup also. But after checking they informed that the engine oil and filters are required to be changed. I told them that the same was done recently. but they showed me some records and scared me that if the engine oil is not changed there is no guarantee that the car will be able to drive so long. i didn't want to take a chance and said ok. they were unable to finish the work on 19 March and asked me to come back on 20 March. I went next day. they told they had done all checks, replaced engine oil and rectified all complaints. i went and checked the car and to my horror the AC was still not working. I called the service manager and pointed out the issue. As they were in a hurry to close down they did some shabby work and told me that now the AC is ok. They actually didn't check the problem but some shortcut solution was done. They gave me a bill of ₹6343 also. I started my travel next day and after almost 200 km the AC shut down automatically. When I opened the bonnet of the car i saw that they had not even closed the lid of the engine oil compartment and oil was spilling. I took the car to the nearest Tata motor service station to repair it. The technician there, after checking the AC told me that in the service done at KUMARAN they had short circuited the AC electrical fitting and fuses and because of that the compressor of the AC had malfunctioned beyond repair and I need to replace the same and will cost almost ₹25000. There may be damages caused to the engine due to non closure of engine oil cap which could not be assessed then. So they closed the lid and gave the car back and asked me to drive cautiously for the remaining part of the journey. I drove the rest of the 2000 km with a lot of stress as i was not sure about when and where the car can break down. in the scorching heat of march me with my entire family including my aged parents had to travel without AC. The mental and physical agony I had undergone with my family is tremendous. I want the company to make good for my losses both in replacing my AC compressor and associated parts and also to do the check of damage to the engine due to non closure of the engine oil compartment and oil spillage. I want to sue Kumaran Automobiles for a compensation of ₹1.5 lakhs for the agony they caused to my entire family and to repair and replace the parts at the earliest. An earlier complaint was lodged in the same platform but the company representatives did not respond to the same. they gave me a call and told me that when the car was given to me from the service station it as in okay condition and they don't have any responsibility beyond it. the mail received from them, which says that the case is closed under denial mode, is also attached. the photographs of the car with the engine oil lid kept open and the resultant oil spillage is also attached. you re requested to take strict actions against such fraudulent companies and direct them to pay the compensation at the earliest. Presently the car is parked in my garage in an unserviceable condition during this critical phase.

The issue has not yet been resolved. For my complaint to National Consumer helpline your firm has responded by closing the case in denial mode quoting that the car was in good condition while delivery which speaks volumes about your firm's ethics and professionalism.

My complaint to your service manager was with respect to the air-conditioning system of the vehicle which was done as a shortcut by your technicians as a five minute job in front of me when I checked the car before delivery. And such a shabby work has resulted in short-circuit of the wiring and damage to the air conditioning compressor ( as per Tata motors service center near Bangalore to whom I had shown the vehicle enroute). Now the compressor is to be replaced which is a costly affair.

Moreover ever since I reached Indore on 24 March the car is kept in my garage without being used as the major concern is the damage that would have caused to the engine due to the spillage of oil. The professionalism of your firm was such that they didn't even close the lid of engine oil compartment before delivery. I saw it when I opened the bonnet after 200 km when the AC was shut down.

As far as your offer of rectifying the vehicle at your service station is concerned it is not possible for two reasons. Firstly the car is with me at Indore which is 2500 km away from your service station. Secondly I had list trust and faith in your technicians in repairing my car as this is not the first instance. They had done the same with my Tata Indigo in 2014 and also with this car earlier which I left it thinking it may be small oversight by your technicians.

But now I am sure it is a set of corrupt racket who is only doing billing of services without actually doing any work on the car.

I want my car to be repaired fully with thorough check of engine and associated parts which may have damaged due to oil seepage and replacement of compressor of air-conditioning system. The same is to be done in-situ at my place Indore at zero cost/ liability towards me.

So now I had raised the issue with Tata motors and national consumer forum with a copy to the state and district consumer commission.

If the issue is not resolved within 15 days time I shall be serving you with a legal notice for hefty compensation which will account for the mental and physical agony undergone by me and my family while traveling due to the mishandling of the car by your firm. Also a police complaint on cheating and fraud will also be lodged against the service manager and your firm

It's has been over 25 weeks and yet I'm still awaiting the delivery of a car booked in December 2020 at the ranchi dealership of tata motors by the name of basudeb auto. on every enquiry they assure of few more days time.

I have booked Tata Nexon XMA(S) variant in Prerana Motors, Lalbagh, Road, Bangalore on Jan 20th, 2021, but did not get any expected delivery date till now. I have contacted with the tata customer care and dealers several times by phone and mails but no use they have been saying same excuses. They are not replying any mails with correct answers. Now, I am very frustrated. I have paid my advance too. Do anyone know any contact who handling delivery delay?

I have booked Tata Nexon XZ plus O variant in Lankeswari Motors showroom in jeypore, odhisa on Jan 28th, 2021 and I have contacted with the officials several times but no use they have been saying same excuses several times and today is May 6th, 2021 still no answers, not lifting my phone calls, I have paid my advance too, now I am thinking to cancel my booking after one last attempt

Tata Bolt car AP05 TJ 0528, vehicle driver side front & Back doors damaged, vehicle handed over to Tata show room on10.3.2021 in Rajahmundry Tata show room in A.P, Till today vehicle not start repair due to Driver side Front Door not Deliver from Plant, My self facing problems in duties without availability of car. Delay in service. please resolve. Thanking you sir. phone No.[protected].

I have booked Tata nexon XZA+S Petrol variant in NCS automobiles cherthala showroom on Feb 4 2021. I have paid the advance also. The promised date of delivery was 3 April 2021. Today it is May 2, 2021. Even now the dealer does’nt have any idea about the status of the vehicle delivery. If don’t get any solution by May 8, I am planning to cancel my booking.

I have booked Tata Nexon Petrol version on 4-Jan-2021 at BAFNA Showroom in Baner Pune (Address - Supreme HQ Ground floor Survey No .36, Pune - Bengaluru Hwy, Baner, Pune, Maharashtra 411045)

I have Booking receipt and commitment form.

In month of February when it is been informed that delivery will be delayed due to Bafna motors having conflict with Tata Motors I was told by Ganesh K (Agent who signed commitment form) that refund will come by Feb End. Ganesh K (+[protected]

Then I was told to contact Account Manager Sunil Bagde (+[protected] who did not do anything other than giving 2 more numbers [protected] / [protected]

Then I was given Store Manager Shekhar Patil (+[protected] Number in third week of February who assured to wait for a week and then refund will be processed (I kept writing to him and calling) and each time asked to wait for few more days till March end. He had given contact of Saurabh (+[protected] to follow up but Saurabh did not provide any info and gave one more number of some one very senior manager of Bafna motors Mahesh (+[protected] who also just promised he will look into but did NOTHING.

Shekhar Patil then he gave number of Rajesh Pandit (+[protected] as all refunds are processed through him and entire month of April he is keeping on telling new dates. As per him refund is queued but do not know when it will happen as Bafna did not keep any money in bank account to refund.

I need my Advance Money of 11000 / - Rs Back to my Bank account processed immediately. Cancelled cheque, PAN card, Aadhar card already given to every one above

Many people are CHEATED like me by Bafna. They took booking in Jan even when they could not deliver vehicles booked in Oct due to dealers ongoing issues with Tata Motors

List of people who kept on delaying are again below

1) Ganesh K (+[protected] Booking agent
2) Sunil Bagde (+[protected] Account Manager
3) Account Department - [protected] / [protected]
4) Saurabh (+[protected] Bafna refund representative
5) Shekhar Patil (+[protected] Bafna Baner Dealership Manager
6) Mahesh (+[protected] BAFNA Senior management person CxO
7) Rajesh Pandit (+[protected] Refund processing main Manager

Regards
Rajendra

I own a brand new Tata Harrier XZ+ which started making a strange sound while put on 5th and 6th gears within 3 days of purchasing. I have complained about the issue on my first servicing to our regional dealer (Tiddim Motors, Imphal Manipur), but they failed to resolve the issue. After that, I have complained time and again about the same issue to our regional dealer and also I have spoken many times with the concerned persons from the regional servicing center (Tiddim Motors) and even they had the vehicle in their custody on 3 instances (left vehicle with them for 1-2 days) regarding the same issue but the issue still exists and I believe that they are not taking my complaint seriously.

My concern is that I am very unsatisfied with the kind of response I am getting from them and I am repeatedly told that they have sent mail to corporate office and waiting for reply but for how long??? It has been more than a week now and I don’t have an idea when to get my issue resolved…

I am drawing your attention to kindly look into this matter ASAP and I am afraid that I won’t be able to own it if this issue remains unresolved.. I hope you might be knowing the kind of attachment and sentiment while buying a new vehicle and also the family’s emotions and I think there is no point in owning a brand new vehicle with unresolved issues.

Looking forward to your reply.
With Regards,
Pukhram Sanaton Singh
#[protected]

Dear sir,

√ I'm Vinoth booking mobile number : [protected]. As I'm booked nexon xe petrol on 18.02.2021, I'm waiting for 2month. Our tafe team this month 17(17.04.2021) our vehicle is allocated plz arrange finance.

√ Ok I will accept tomorrow Saturday bank holiday I will give Monday all the documents sir.
then 21.04.2021 our team called me, sir plz pay amount.

√ I will say, I will handover all tha documents to my finance department, I will check loan process details then I will pay amount.

√ but our tafe team members told no issue sir, vehicle allocated to you, you just pay amount don't very.

√ ok sir, I'll paid RS.200000.

√ Today(27.04.2021) our tafe team person called to me just simply say our financial team not giving approval, so our allocation to next month.

√ But today(27.04.2021) my finance team give approval letter.

√ Then today ask allocation details how you can change my allocation vehicle with out my permission.

√ Then he is told me tafe branch senior officer I don't no name, I will asking your finance (HDFC) department manager 6 days before (21.04.2021) that customer file is worthless, I don't no further details that why changed allocation .

√ I will handover all the documents on 20.04.2021 evening? How, he is asked my document on 21.04.2021? and he is now my document is worthless then why at the same day (21.04.2021) collected RS.200000/-?

√ I'm not understanding our tafe team.

√ I think our tafe team only ask money, not for customer satisfaction.

√ Really I'm disabled our services, tafe team don't consider 2 month waiting customer.they are all fool peoples and biggers.

√ then I have to desired for my self I will cancelled my order.

√ Then I will ask tafe team plz cancelled my booking order and refund my amount Rs.210000/-
but he is told processing will there u wait 5 to 7 working day.

√ what is this rules.

√ Plz sir today I want vehicle at any cost otherwise tommorow refund my amount.

√ plz sir communicate our tafe team. Our tafe GM also not response in my calls and messages.

Our tafe branch address:

Tafe access limited,
Thiruchi road,
Coimatore,
Tamil Nadu-18

My booking details:
Vinoth H N,
[protected]

Note:

Plz find the attached of
Finance approval copy and paid amount details

Thanks,
Regards
Vinoth H N
[protected]

My name is manoj from palakkad, Kerala, I have been booked tata tiago xt on 18/02/2021, then tata has announced their limited editions of tiago, next day I called sales advisor to convert my booking tiago xt limited edition, but he did not do that. After one month tiago xt has arrived then they billed, I stayed on xt limited edition then they cancell it and re book tiago xt limited edition. There is information or message after that, sometimes when I called sales advisor he have one answer we will do as soon as possible. Last few days he is not answering my call, at last I visited today(27/04/2021) kvr tata at palakkad then I met saled manager then he said that tata motors has stopped limited edition. They can inform this when they get this message from tata motors, why this kind of dealing to the customers, we are not getting anything free from tata, all are paying before you providing your vehicle to us. I need to get clarification as soon as possible

We have received below letter as Bond letter from Tata motors on Tata motors letter head

KINDLY READ ALL PAGES IN BOND LETTER FOR YOUR APPOINTMENT
To
Employee Code – 1755236
Joining Zone - South and West Zone Appointment Zone – Central North
Factory Code – Plant-WC-874521 - Production
Subject: - : TATA Group of Companies – Direct Recruitments Offer.
Your reference number is[protected]. You are in 4th batch. This reference number is valid for this appointment process only.
We refer to your Appointment against our online or offline advertisements. You will be glad to know it that TATA Group Of Companies is a Team of more than 40000 TGC-Sites spread across multiple locations around the globe. The team combines a proven track record and professional skills, woven together with a common culture of trust & caring.
We have opportunities in various disciplines –
1). Electronics, Mechanical Engineers, IT-Software, Hardware, Administration, Production, Accounts, Web Designer, Engineer Quality Control, Technology, Engineering, and Finance, IT, HR, Research, Sales, Marketing, Legal and many more.
2). Doctors, Medical officers and many more.
3). Civil, Architect, Design Engineer and many more.
4). Cabin Crew, Co pilot, Air hostess and many more.
5). Chef, Co miss the rang, Hostess, Housekeeping Attendant and many more.
6). Chemical Engineer, Fitter, Oil, Gas and many more.
The Company Tata Group of Companies is India’s largest Automobiles, Electronics and Construction company, with consolidated revenues of INR 1, 32, 834 Crores (USD 248.9 billion) in 2014-15. TATA GROUP OF INDUSTRIES LIMITED having 580 Plants, 1, 850 Branches and 4, 700 Service Centre in all over India. Your Appointment Process will be held in one of Company HR Offices in Delhi, Mumbai, Bangalore, Hyderabad, Ahmadabad, Bhubaneswar, Bhopal, Chennai, Kerala, Pune and Kolkata.
This Time TATA Group Of Companies is urgently hiring the 1154 Candidates for the multiple locations around the globe and for the Different Field Given Below:--
(1). Tata Steel Ltd.
(2).
Tata Motors Ltd.
(3). Tata Taj Air Line Ltd.
(4).
Tata NYK Shipping Ltd.
(5). Tata Construction Ltd.
(6).
Tata Chemicals Ltd.
(7). Tata Hotels Ltd.
(8).
Tata Hospitals and Healthcare Ltd.
(9). TCS India Ltd.
(10).
TATA IT and Computer Ltd.
TATA GROUP OF COMPANIES LIMITED
Mr. R. S. Raghwan - (Recruiting Manager)
(2
)
We invite you to be a part of this committed and professionally managed Indian multinational.
We are Proud to inform you that you are selected for joining in TATA Group Of Companies. Through our annual direction line selection.
The company offers you to join as an Executive / Senior Executive /Assistant Manager Posts in respective departments. You are selected according to your Profile in which project you have worked and on the basis of your educational records. You are selected for new plant in your City near location.
Under these TATA Group Of Companies Rules and Regulations. (UAE) training (After selection one month mandatory for Male Candidate)
It is used for training new employees and in the internal training classes. As for new employee sent for (UAE)
(or external) Training in addition to internal training, external procedures will be used.
Each new employee must participate in the training programs of following contents : 1). Training about the company regulations, structure, history, culture, etc.
2). Training about professional operations. The training program for each position is regulated.
Working Hours, Holidays and Leaves
Normal working hours of the company are 10:00 am to 6 pm Monday to Friday. Saturday and Sunday are holidays. Employees are provided with the opportunity to take 24 paid leave every year accrued at the rate of 2 leave per month.
The company also provides 26 annual holidays announced at the beginning of every year. Except for emergencies and medical reasons leave will be granted only on 3 days Prior Notice and approval by your managers.
Monthly Salary Offer: -You will be entitled to the following remuneration per month, subject to the express condition of fulfillment of service conditions:
Basic
Rs.
35, 425
House Rent Allowance
Rs.
5, 325
Other Allowances
Rs.
4, 250
Total
Rs.
45, 000 Note: - This Salary will be Less or Jump after completed the Bond Period - as per candidate performance
TATA GROUP OF COMPANIES LIMITED
Mr. R. S. Raghwan - (Recruiting Manager)
(3
)
Rules of Employment Guarantee Program[protected] as per Company Act.
As per (Employment Guarantee Program 2015-16), the candidate has to send all the information with documents and required securities with documents. After that He / She can get the Company Gate Pass for Joining. As per (Employment Guarantee Program 2015-16), the fresher candidate can also Join the Company directly without interview after submitted the Bond to Company. According to Company rule, by interview Process, candidate has to clear 2 Steps for joining. If you fail this interview or not come for interview “TATA” never call you in future. You will be in rejected list by Company.
❖ HR Interview
❖ Technical Interview
➢ HR Interview process and Round - You have to clear the four round of your HR interview given below
1). Written Test – 15 minutes
2). Aptitude round – 15 minutes (Verbal ability Topics to concentrate)
3). Technical round – 15 minutes (In Technical Interview basically the ask questions
based on your college project).
4). Senior HR round – 15 minutes (There will be questions to test your personality,
communication skills & behavior). ➢ Technical interview will be process by Senior Technical officers Team
You have good profile but not having good experience. On behalf of your good Profile, Company giving you the offer for direct joining in Company without any interview by submitting the bond to Company. Because you are the suitable candidate for particular post and particular department in Company. As well as you are already short-listed by TCS and TCS forward your Resume To Company for the selection.
1805 Candidates is Coming for this group interview and Company will select only 1154 candidates. Company will select 479 Fresher Candidates directly without interview and 675 candidates by interview. That’s way Company HR is giving you advice that you join the Company directly by submission of bond to Company. Benefits of Bond Submission to Company for direct joining:-
❖ No Interview only Direct Joining in Company.
❖ 100% Guaranteed job for new Employee against Bond.
❖ Good Salary offered By Company.
❖ Free Training for fresher Employee.
❖ Free Accommodation against Bond.
❖ Job posting in your Residential Location.
❖ Department is according to Knowledge and Profile.
❖ Company providing you one year time to submit the documents for fresher Candidate.
TATA GROUP OF COMPANIES LIMITED
Mr. R. S. Raghwan - (Recruiting Manager)
(4
)
Fresher Applicants are not allow in Company for giving the interview. Fresher Applicant can join the Company by submitting the bond. You have not suitable experience for particular Department and Particular Post for new plant in your City. If you want to join the company directly, the Company will dispatch your joining letter. On behalf of joining letter, you just come to Company Plant/Branch in your Residential Location on date and join the duty directly. Today Company will dispatch the following documents by Courier to your home postal address and scan copy to you email.
1) Hard Copy of Appointment Letter.
2) Hard copy of Legal Bond Documents.
3) Hard copy of Company Gate Pass.
(Company Address, Name of HR Manager, Department, Date and Time, Your Name will be mention in Company Gate Pass)
The following Conditions are applicable of Joining the Company directly with bond.
➢ You cannot leave the Company before compete the Bond Period.
➢ You have to submit the bond security before joining.
➢ You have to sign the legal Bond Papers
➢ If you leave the Company before complete the Bond Period, your bond security will be laps by Company. ➢ You have to deposit the Bond security Amount of Rs. 10, 200/- in Bank. ➢ The Bond Period is Minimum 6 Month for fresher candidate.
➢ Your Bond Security is refundable.
TATA GROUP OF COMPANIES LIMITED
Mr. R. S. Raghwan - (Recruiting Manager)

Dear sir/ madam,

On 24/03/2021 i hand over my car to your local tata motor workshop ( Mr anil sawant & Mr sonu sinha) for its repair. My insurance company ( NAVI GENERAL INSURANCE) has given final approval for my car rapair to workshop on 09/04/2021.there was a small work but After my several requests they repaired my car after 10 days. My insurance policy has caseless but your workshop is not tie up with my insurance company so My insurance company has sent already a request mail to workshop for all documents for caseless claim of my car before a week . Insurance company has given D.O also to workshop for my claim on 19/04/2021. But till today they have not given any documents to my Insurance company because of this I am still waiting for my car.
From starting day I am felling that they are not showing any interest of my issue because I took insurance of my car outside of their workshop. They said me also several times about this.
Sir, They never called me from their end. Always I tried to be in touch with them. Now they are harassing me mentally, physically and economically. Because of my car, my day to day work is getting hampered daily. Now they are not picking my phone also. 7-8 times I called them but no reply I got. Workshop is 15 km from my house that's why I can not go to workshop frequently.

I request you to instuct them to do all necessary things and hand over my car to me within 2 working days from today. Insurance company has again sent request mail to workshop for all documents for caseless claim.

Customer name - Binod kumar
Workshop details- Magadh Motors, Ga ya- bodhgaya road, Gaya 823004 (Bihar)
Car details - BR02AE 1597

Sir,

I have purchased a tata nexon car from Shree Gokulam motors, Nettoor, Cochin on 9 th April. Till date the vehicle is not delivered to me. It seems Gokulam is not having money to pay RTA tax. There is no response on delivery from sales supervisor. The vehicle was committed to deliver on 15 th April. The invoicing of the vehicle is done on 31 st March 2021.

Request your attention.

Regards
Manoj J Chethimattam
[protected]

We booked the above mentioned vehicle on 19th Jan 2021 and was promised by end of Feb 2021 and further delayed to end of March 2021 and now delayed upto 15th May 2021. We have paid the booking amount and waited, but dealer told us the vehicle is about to be dispatched end of march anf 1st week of April 2021. But now we found out from TATA MOTORS directly the vehicle is not allocated to me as it is not ready also only once it is billed only then it gets dispatched. Absolute 2 different stories were informed to us the dealer says 1st week of april 2021 and Tata motors says the vehicle is still not alloted to.me. absolutely bad customer service and wrong communication given to us. Hence we need a quick resolution on this issue.

Thanks n Regards
Vinay

Hi,

I would like suggest to change this statement, as its not working.

"At Tata Motors we believe in transparent communication and have built various touchpoints through which our stakeholders can get in touch with us."

I have booked Tata Altroz XT (Grey) on 04/01/2021 from "Rajarshi Wheels LLP, Ahmedabad". [Booked car no: 1-1 WJJAW6R 363]

From January-2021 to till date (20/04/2021), they are just carry forwarding month to month as of now and not delivering the car. No confirmation date of delivery provided by them.

Initially they are going to deliver me in January-2021, February-2021, March-2021, go on continue...

Final after not getting any date, I have complaint on Tata customer care [Number: [protected]] on 31st March-2021.

My complaint no is [[protected]], I have told to get response in 48hrs. But as expected no response recieved from official customer care.

From 31/03/2021 to till date 20/04/2021, I am continued taking followup from my side on every 48th hours day to get the update.

I was wondering everytime I spend almost 20minute for get the update & call ends with will update you in 48 hrs ( wia call, message, mail, etc). But as usual no response as of now.

Everytime we try to connect " Customer relationship manager, GM, higher authority"
But them call are "switched off, not reachable or not peaking the call"

Seriously, final I decided to mail you, for hoping to get some response.

Let see, what action to be taken from your side, for statement of transparent communication.

Because everytime I am answered another lie with no transparency from your end.

Today delay time is 15 weeks & 1 day.

I am appreciate, if you read my mail and respond on it.

Regards.
Prerak

Surender from Car exchange Evaluation Department at Okhla unit had informed that my car would fetch 60k + 15k exchange bonus.

I had also specified i want Nexon XMAs petrol, because of 15 years never ever had diesel in mind. Then to convince me, they said they will offer higher and reconsider once i and about to book Nexon.

I rejected an offer of 85k from MotorMan (Car dealer in Gurgaon) considering Tata is offering 75k anyways and with "Reconsideration" i would reach close to 85k.

Now at time of booking they say that exchange bonus is not on Petrol!!!

Clearly i have incurred a direct financial loss because of your staffs behavior and they are least apologizing for that!!!

Is this TATAs service, which you claimed to have improved over the years - Misleading information to cheat customers from DAY 0??

After two years of new purchase coolent pipe broken 2 mont back paid service charges 1000

My tata altroz got accident and front bumper break. New front bumper change by service center but location for number plate hole is different . Why design change in front bumper. Same no. Plate cannot mount by earlier holes.

Car registered on[protected]. Ideally warranty should be for 2 yrs or 75000 khms.

On 2nd free service which was done at the end of first year. There we found, issue in warranty date on system.
Advisor informed me, warranty is getting expired in this month end on[protected], which ideally has to be[protected].

Also as per advisor, it has to be rectified before March end or else we can't go for any warranty or extended warranty next year.

It's half the April, but no solution from Inderjit Motors, Mira Road.

Please get this rectified in system.

Waiting for your timely reply.

Regards,

Nitin Matal
[protected].

I purchased Tiago xz+ car dated 25.02.2021 but accessories like mud guard, cover, mating not given to me.