| Address: Kundulia, PO-Dewli, PS-Chakdaha |
Myself Munmun Ghosh, Dealer of Gas Agency. Resident of Chakdaha, Dist-Nadia, WB, 741222. I booked Tata Tiago XZ+ Silver Colour in my Farm, M/S Ghosh HP Gas Gramin Vitrak, from K. B. Motors Pvt Ltd, Ballyganj, Kolkata-19, WB. In order to make the booking, Shuvendu Paul, Sales Executive, committed to give me the car within 25 days but it has been 37 days till today. I have been in daily contact with Distributor and Consumer Care but have not yet received an exact date. Every time I call Consumer Care, it tells me to complain to the distributor. But what will the distributor do where Tata is not providing the car itself?
Beside it, i personally talk to AGM, Shiben Das, K.B. Motors, for getting the information about delivery of car but not providing any help, he crosses the limit of talking level. He expresses so rough attitude. Actually he is very abusive person. From my part i tried to make out him my recent issue though the car is very essential to run my business. But he did not understand the matter. Already i paid Rs. 20000/- (15000/- through NEFT and 5000/- cash) as advance.
As a customer we always seek to get smooth relationship between Distributor and Customer. But here i really very disappointed. After committed they are failure to keep their word.
So request to take a look at the subject. Also please take needful action very soon. Otherwise i will be facing very difficulties.
Munmun Ghosh
M/S Ghosh HP Gas Gramin Vitrak
[protected] / [protected]
Tata Motors customer support has been notified about the posted complaint.
Response of TATA MOTORS is pathetic to say the least.I had booked TATA NEXON XMS car throug
GUINEA MOTORS, PATNA, BIHAR on 12th oct, 2020 and was promised delivery in four weeks.Didnt
get the delivery.Was told by dealer that delivery period has been incerased to six weeks.SIX weeks have elapsed and still not got the nexon.The dealer is also clueless about delivery and no information is available.This is not the way you deal with customers, this is giving the MAKE IN INDIA/TATA
MOTORS a very bad name.TATA MOTORS is passing the buck to the dealer and dealer is quoting
non delivery to manufacturer.Please stop this and let me know when i am getting my car
delivered.
Please reply at the earliest, otherwise i would contemplate cancelling my
booking.
THANKS
PANKAJ SINGH
PATNA, BIHAR