Comments
Thanks for your response. Your revert is already been updated in my query itself.
I didn't get any clarity on below points:-
1) My Invoice date is the date on which i took my Car delivery. According to that it has to be 2015 December end.
2) Battery warranty card is the actual one which need to be followed. But why Invoice date is been followed (or) my delivery date and Invoice date has to be same.
3) Why battery warranty card is sealed as my date of delivery, when its not correct?
As above mentioned, after my continuous request and loss of business i got an discount and purchased new battery for Rs. 4200/-. This was paid from my pocket, nobody gave me free of cost.
How this becomes an solution to my problem.
Why Tafe Reach Limited and Tata Motors is silent on this issue. I bought car from Tafe Reach not from Tata Green.
I have some questions with Tafe and Tata Motors :-
a) Why warranty starts with the date of Invoice. What in case i go for finance or there is delay in taking delivery of the car.
b) Why on date of delivery it was not mentioned that all warranty will be covered from the date of Invoice.
c) On what basis warranty date in 'Battery warranty' card is been updated by sales person as date of delivery.
d) Why no clarity is given on Invoice and Purchase date to customer.
e) Invoice is closed for sales target not for customers requirement.
Kindly help to list out which all parts from my car are still under warranty and till when??
Till date i have not received any response from Tata Motors and Tafe Reach. Is it how they handled customers.
This is worst experience on part of customer. When i went to buy the car everyone approached me. Today i was made to move cabin to cabin and nobody is ready to take responsibility.
When TATA can't give solutions to this kind of small issues, how we can expect your support when it comes to major issues.
I didn't get any clarity on below points:-
1) My Invoice date is the date on which i took my Car delivery. According to that it has to be 2015 December end.
2) Battery warranty card is the actual one which need to be followed. But why Invoice date is been followed (or) my delivery date and Invoice date has to be same.
3) Why battery warranty card is sealed as my date of delivery, when its not correct?
As above mentioned, after my continuous request and loss of business i got an discount and purchased new battery for Rs. 4200/-. This was paid from my pocket, nobody gave me free of cost.
How this becomes an solution to my problem.
Why Tafe Reach Limited and Tata Motors is silent on this issue. I bought car from Tafe Reach not from Tata Green.
I have some questions with Tafe and Tata Motors :-
a) Why warranty starts with the date of Invoice. What in case i go for finance or there is delay in taking delivery of the car.
b) Why on date of delivery it was not mentioned that all warranty will be covered from the date of Invoice.
c) On what basis warranty date in 'Battery warranty' card is been updated by sales person as date of delivery.
d) Why no clarity is given on Invoice and Purchase date to customer.
e) Invoice is closed for sales target not for customers requirement.
Kindly help to list out which all parts from my car are still under warranty and till when??
Till date i have not received any response from Tata Motors and Tafe Reach. Is it how they handled customers.
This is worst experience on part of customer. When i went to buy the car everyone approached me. Today i was made to move cabin to cabin and nobody is ready to take responsibility.
When TATA can't give solutions to this kind of small issues, how we can expect your support when it comes to major issues.
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20th floor, Tower 2, One Indiabulls Centre, 841, Senapati Bapat Marg, Mumbai, Maharashtra, India - 400013
The Claim was rejected under the clause of Out of warranty. And A week before we have supplied a new battery on a very discounted price (Net Costed Rs 4200.00 with 18months warranty).
And WRT to the above Consumer complaint,
We notify that we have received the battery under complaint on 14th June with a Vendor Job Card, and the Date of Purchase was 28-11-15, Hence the claim was rejected and updated the Respective OEM Dealer (But, Invain that the Dealer Person says that the Warranty of the Product starts from Date of Vehicle Dispatch and not from Vehicle Purchase). They were Arguing that the customer has purchased the battery on 29th Dec 2015 only. After my interference and explanation we confirmed that we cannot process this under warranty, hence I suggested her to get in touch with the principle.
Later on 22nd, the customer has walked in with a New Invoice Copy from Tafe in which the Date of Purchase is[protected]refer attached Invoice), But to our observation, It s noticed that the Vehicle has been registered on[protected]Is it possible to register before the sale invoice). This shows that the Second Invoice may not be the correct and the TML DMS Shows the DOS of Vehicle as 28-11-15 only. Hence Our Team has taken a stand of Rejecting the Claim under the term of Out of Warranty.[removed]
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