Tata Motors — Billing Issue

Address:

Tafe Access Limited, 43, Gream Road, Chennai - 600006

I have tata nano automatic - tn 13 d 3143. I had a problem of automatic gear was not working and car is not starting. With road side assistance my car has been taken to tafe access limited, greams road, chennai - 600006.
My car issue has been taken care by 2 people. One is mr. Harry - gm and service advisor - mr. Poothiraja.
Mr. Poothiraja communicated to me that automatic gear change motor gone, battery down, ac cooling not there. I have given clearance to do.

My issue starts here. When i received the bill - it was shock to me.
For material the amount is 5360
For labour the amount is 7280.
It was a real surprise.
I have gone in to the details.
For the motor fixing they charged 1770 rs, and for diagnosing the issue with laptop programming charges as 531 rs.
For ac they have charged the gas. But it was billed under labour and no details available that how much gas has been charged. For this they charged 2360 rs. When i asked poothiraja - he said they have charged 450ml. I dont know what does it means. For charging 450 ml of gas not even a kg - they have charged me 2360 rs/
I have give for a service.
It is the responsibility of tafe to clean the car and give back to me.
For cleaning also they have charged me 790 rs.
For brake cleaning 1062 rs/
I am totally annoyed by seeing the bill and the way charges have been made.

This is the first time i am giving my car service to tafe, since concord motors in ambattur has been closed.
But what has happened to me is forcing me - not to step in to tafe again.

I am 20 years customer for tata, i felt this time - i have been ditched.

I don't need justification for the billing, but i need the solution why it has been billed enormously.

And when the car has been given back to me, there was no information on the fuel level. When i taken the car for trail - almost the fuel level was empty.

When i asked the billing details from both of them - no answer.
Both said we will check and come back.

Still one rupee is valid in india.

Money can be paid for reasonable things.
But tafe billing system itself - not a customer oriented.

Tafe tax invoice number - itescn[protected] dated 08.08.20

N. Sudhakar
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[protected]@yahoo.com