Tata Motors — !! Car chassis number not matching on RC - Important !! Need attention and help

Hello TATA Motors,

I have purchased a preowned TATA Zest from Concorde Motors (TATA Motors Assured) on 28th-March-2017. This was a Demo car and it's First owner was Concorde Motors Baner, Pune and I am it's second owner till date. Yesterday while reviewing my Insurance and RC, I identified that the chassis number of the car does not match the records on RC. Today, I approached Indrajeet Pol (Bafna Motors Tathavade/Baner Pune - Formerly Concorde Motors Baner, Pune) who had assisted me while purchasing this car and told him the problem. However I couldn't get any satisfactory answer from him nor any assurance to help me and that's the reason I am reaching out to Customer care now.

I checked the old RC photo copy and find that the issue persist from the beginning this car was first registered (05-Feb-2015). I wonder how it got unnoticed by the dealer. In addition to the prior ignorance or mistake, the Dealer transferred the RC on my name with the same problem.

This is a serious problem and I plan not to use the car from today due to the mismatch of record that may lead into Insurance problems. This has left me in a trouble.
I hope that TATA motors will help to resolve this problem at the earliest. Please let me know if there is any additional information needed from my side?

Thanks and Regards,
Mayur V. Kshatriya
email: [protected]@yahoo.co.in
Was this information helpful?
No (0)
Yes (0)
Tata Motors customer support has been notified about the posted complaint.
Jan 11, 2021
Updated by kshatriya_mayur
Car number: MH12LP7353
Chassis number on RC: MAT62041ELG15255
Chassis number on car: MAT624051ELG15255 (photo attached)

Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tata Motors
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    29%
    Complaints
    5332
    Pending
    0
    Resolved
    1542
    Tata Motors Address
    20th floor, Tower 2, One Indiabulls Centre, 841, Senapati Bapat Marg, Mumbai, Maharashtra, India - 400013
    View all Tata Motors contact information