Tata Motors — Car Service Issues

Address:

Lucknow, Uttar Pradesh

Hi Customer care Team, This is to bring to your notice about certain issues: First of all I will introduce myself: I am Anurag Chauhan, I own 2 tata vista VX quad, cars 2013 and 1 tata Nano, I am based out of Lucknow. This mail is regarding issues faced with Tata Nano service in last 6 - 7 months. My car ODO reading is 24000 and is going to complete 4 years in 2015 May, its Nano CX 2011 May model. Regular service + Timely maintenance is done at Reliance Motors Lucknow, Faizabad Road. Car Registration no. is UP32 DU 1300 registered in name of Anurag Chauhan (#[protected]) In the month of Aug 2014 I saw 1 light was blinking in the dashboard when shown at Reliance they told this is all because of fuel pump and I need to replace it they changed it for approx. 1400.00 but after few month in March 2015 I faced similar issue again and they told I need to replace the fuel pump. I told them I had already replaced it and it should be covered under warranty also last time you people have charged amount to me but vehicle is under warranty may be this can be covered under warranty. They said they will check and said ok we will repair it- I do not know how a fuel pump can be repair this is just making customers fool. Again they did service and had charged for repairs also(pls check vehicle history). I am still facing same problem in my car. Since this car is used by my wife it will be tough If anything happens on highway with break down. you have to take n no. of self to start the vehicle. I do not know why tata is taking there customers so casually although they were known for taking special care for their customers and employees- even I am planning to start a campaign NOT TO BY A TATA VEHICLE if a company who is stating that they are making cars for every class and they are unable to take care, what's the use of purchasing it. I my self did customer mystery audit for tata in the past as I worked for IMRB International and currently I am working with Nielsen where we know that companies are spending a lot of amount if there sales gets dip to know the insight and to cure it. I complained several times at customer care and they say pls give your feedback we will do this we will do that, but they are just interested in collecting feedback only not for solving it. If you can do anything pls do. Otherwise I am planning to put a caption on the rear windscreen of the car saying TAT are cheaters and do not care for customers, pls do not buy tata cars. and also write mails to MD/CEO of tata. I am writing this as I am unable to get any mail id for writing complaints. Advisor who attended my Vehicle is Mr Dwivedi and Mechanic was : Sonu. Hope you can understand my problem and help me in getting this solved.