Tata Motors — complaint about apollo tyres used on my tiago jtp

Address:Concorde motors, Nettor, Kochi, Ernakulam, Kerala, 686662

Hi,
I have bought tiago jtp from concorde motors, kochi on this feb 2019 last. On a trip, the left back tyre got bursted out, cracked on the belly. That was within 700 km total. I patched it on my own expense.
Then later, this august 2019, at around 3000 km, again on a trip, left front tyre got bursted the same way happened before. This time, it hit a pothole on road. Nothing pierced it, no nails or sharp objects, but just hit a gutter. Thats it! It cracked at two places on belly.
I took the tyre to concorde, nettor, kochi. But they says appolo rejected the replacement claim.
Why would appolo reject my claim when the tyre is brand new and only ran a mere 3000 km?
Tyre bursted not because it is pressed against any sharp object, but just because of the pressure of felling in a gutter. If they are not giving warrany or replacement for this type, then on what type they are giving it?
I seriously doubt the quality of tyre used on my car.
No tyre would burst like this upon hitting in gutter.
I hereby requesting for the compensation from tata motors on the misfortune that i faced. I had to buy another tyre on my own expense. They simply rejected my claims.
I request full compensation for my two bursted tyres - either replace it or refund me. Attaching the tyre images of crack.
+3 photos
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Tata Motors customer support has been notified about the posted complaint.
Oct 24, 2019
Updated by Nithintm90
I did write to the tata motors CRM and a few other mail ids regarding this. But they are completly ignoring me.

jibin.[protected]@tatamotors.com
service.[protected]@concordemotors.com
valasseri.[protected]@tatamotors.com
[protected]@tatamotors.com

Verified Support
Oct 24, 2019
Tata Motors Customer Care's response
Hi Nithin,

We sincerely apologize for the inconvenience caused. Kindly share your contact details via private messages, as it will help us to get in touch with you and address your concern.

Regards,
The Tata Motors Team
Oct 25, 2019
Updated by Nithintm90
My contact number is [protected],
Mail : [protected]@gmail.com

Please resolve my issue at the earliest.
Oct 31, 2019
Updated by Nithintm90
No response from Tata motors yet, after sharing my contact details.
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My contact number is [protected] and my email is [protected]@gmail.com

Please resolve my isdue at the earliest

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