| Address: Tata Motors Cars Service Centre - Srilakshmi Auto Enterprises, No 170/2, ALM Complex, East Coast Road Injambakkam Kanchipuram - 600115 |
I am filing this complaint against Tata Motors Passenger Vehicles Ltd. and their authorized dealer Sri Lakshmi Tata Motors (ECR) for severe deficiency in service, product failure, and mental harassment.
Vehicle Details: TN13 AD 4716 (Tata Nexon EV)
Timeline of Issue:
• Vehicle submitted on 31 Dec 2025 for accident-related repair
• Moved to service center around 17 Feb 2026
• HV battery failure informed only on 24 Feb 2026 after my follow-up
• Till date – no resolution, and delivery now delayed till April 2026
The High Voltage (HV) battery, which is a critical safety and propulsion component, has failed within just 1.9 years. Instead of replacing the battery under warranty, the dealer is proposing repair, which I have clearly refused due to safety concerns.
Despite multiple follow-ups and escalation to Tata Motors customer care and senior leadership, I have not received any proper response, resolution timeline, or accountability. The service handling by Tata Motors and Lakshmi Tata Motors is highly unsatisfactory and negligent.
This prolonged delay of more than 3 months has severely impacted my daily life. I purchased this vehicle for essential family usage, including medical needs of my elderly parents and personal commitments. Due to non-availability of the vehicle, I have suffered significant inconvenience, financial loss, and mental stress.
Relief Sought:
• Immediate replacement of HV battery with a new unit under warranty
• Immediate delivery of vehicle in safe and roadworthy condition
• Compensation of ₹5, 00, 000 for loss o[censored]sage, mental harassment, and service deficiency
I request National Consumer Helpline to intervene and ensure immediate resolution, failing which I will proceed with legal action before the Consumer Court.
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