[Resolved]  Tata Motors — forgery, discrimination, defamation and cruelty done to a handicapped person by ss motogen, dhanbad

Address:

Dhanbad, Jharkhand, 826005

Dear sir,
This is in regard with the tata tiago purchased by me on 21st june 2018. I reached the showroom at about 3:00 pm but in order to cheat me by delivering me a defective/accidental vehicle, they purposely delayed the delivering time and brought the vehicle in front of me at about 7:30 pm and before this they did not show me my vehicle also. I was delivered the vehicle at about 8:00 pm. After that i took the vehicle and next day i found that there were double painting marks over several places on the vehicle. Than after that i stared visualizing my vehicle deeply on which i found several problems in it.
1. Painting marks are visible at several places and it can clearly be seen that vehicle has been painted more than once at those places.
2. The car's bonnet was irregular in size and shape.
3. There are also double welding points visible with double painting at welded places in the vehicle.
4. The vehicle has power steering as well as power steering, but several times the vehicle loses its power and power steering becomes hard as if it is a manual one. The same thing occurs with brakes too. Sometimes, suddenly brake becomes hard as if it is a manual one.
5. While driving, the vehicle sometimes loses its power suddenly although the engine stays in the starting position.
6. I bought it as it is having engine of 1200 cc but on driving it feels of having much less power than my previous vehicle alto which was only of 800 cc.

After visualizing all the problems (May be many more are there which i might have not noticed) i complained the same to ss motogen, dhanbad on 23rd june 2018 but no result was found to my complain. After that also i complained several times to ss motogen, dhanbad but when no action was taken, i complained tata motors through their toll free number on which i was given complain number 1-[protected] dated 26th june 2018.

After this i was called at ss motogen, dhanbad where a person whose name i was told as shri madhukant started misbehaving with me. After that when no solution came i started going to barwadda police station for complaining forgeries of ss motogen, dhanbad on which shri madhukant told the staffs of ss motogen, dhanbad to snatch my vehicle keys and his staffs obeyed his order and my vehicle keys were snatched from me in a very bad manner. After that they took the vehicle to their workshop. After this i decided of going to barwadda police station for filing case on ss motogen, dhanbad but i was not getting any mode of transport of reaching there from the showroom.in the mean they repaired my vehicle without my permission and i was hurt badly due to the cruelty done with me by ss motogen employees and during that time i was undergoing treatment of hepatitis c also and in that, medicine reacts with the body such that it makes the body and brain weak and on applying little mental pressure also, i used to feel ill which was common side effect of the medicine. The medicine name was velpanat and common side effects of this medicine can be easily seen on internet. The same thing happened with me that time too. I suddenly started feeling ill after which i went to my home.

After that i complained the above matters through email on [protected]@tatatrust.org, [protected]@tata.com, [protected]@tatamotors.com, [protected]@tatamotors.com, and [protected]@gmail.com after which i got reply from ss motogen that i have paid rs 40000 only to the ss motogen and i am not paying the rest amount by making excuses that the vehicle is defective from 23rd june 2018.in the same mail, ss motogen has also replied that i have complained about the vehicle after 7 days. From this mail, it can clearly be proved that ss motogen is doing forgery with me as in the same mail it is said that i am complaining about the defectiveness of the vehicle from 23rd june 2018 which is 2nd day after the delivery of vehicle and in the same mail it is also said that i have complained after 7 days of delivery of vehicle. The falsity of this statement can be proved in one more way, i. E., the complain done through toll free number. Even complain has been done on 26th june 2018 with complain no. 1-[protected] which is also less than 7 days after the delivery of the vehicle.

Other than all these things, i am not being given my sale letter too. I have requested several times for the sale letter of my vehicle from ss motogen, dhanbad but they are not giving me my sale letter by saying that i am having dues of my vehicle at ss motogen, dhanbad.
But the total amount paid to ss motogen is even more than the on road price of the vehicle. The total amount paid to ss motogen, dhanbad are as follows:

1. Rs. 5, 001 dated 15th may 2018, through cheque.
2. Rs. 40, 000 dated 21st june 2018, receipt no. 1294.
3. Rs. 4, 774 dated 22nd june 2018, receipt no. 1090.
4. Rs. 2, 141 dated 22nd june 2018, receipt number 1314
5. Rs. 10, 000 dated june 22, 2018, receipt no. 3957
6. Rs. 9, 000 in cash to shri abhishek shikdar, employee, ss motogen, dhanbad.
7. Rs. 3, 89, 788 through car loan from tata motor finance.

On totaling, the amount comes to be rs. 4, 60, 704. But even the on road price of the vehicle is rs 4, 45, 402 which includes registration, insurance and other charges also. But i have not taken registration of vehicle from the dealer and also during my purchase, there was an offer of insurance to be given for re. 1 only as tata motors completed their 150 years. So, on reducing the registration and insurance charges the vehicle price comes to be rs 4, 11, 525 at dhanbad but the total amount taken for a defective/accidental vehicle is rs 4, 60, 704 which is rs 49, 179.

I have complained several times to tata motors about the matter and i was going to file case on ss motogen, dhanbad. But today i came across https://www.consumercomplaints.in in which i see that many cases have been solved and i would also like to give a try.
It’s my request to make my vehicle get replaced with a new one and take appropriate action on shri madhukant, ss motogen, dhanbad who cheated, mentally torchured discriminated and even made to snatch the keys from a handicapped person.

Yours truly
Binod kumar sinha