Tata Motors — handling charges for tata nexon for a faulty old-stock vehicle

Address:

Chennai, Tamil Nadu, 600097

Hi tata motors team, thanks for arranging the service team to talk to me and understand the issue. Yes. This is for the diagnosis of the problem which would take a max of 2 hours and the decision would me made post that. I would definitely not permit the complete dismantling of vehicle and the refitting of the same.
This issue persists even after repeated visits.
https://www.consumercomplaints.in/tata-motors-tata-nexon-steering-hard-abnormal-...⇄

On the other note, i finally got the invoice provided by my concorde motors omr showroom today. I have been charged 11, 000 rs as handling charges.
I was initially told that handling charges are for taking the vehicle to & fro for the rto and expenses towards getting appointment as the complete registration would be done by the dealer.
The dealer did not hand-over the vehicle initially to me even when i have made the payment in full. He also told about this charge also applies for the pdi which has to be done before the delivery of the vehicle. This would at least make sense, if the vehicle of my choice has to be got from manufacturing unit newly as told by my dealer after my ordering.in my case i was delivered a 3 months old stock (Manufacturing date). Also, the pdi seems to be an eye wash as the vehicle requires multiple service centre visits within the first week of purchase and the pending complaints.
On the date of delivery of my vehicle jan 3rd 2019, i questioned the dealer on the invoice asking why the handling charges are indicated as zero while i have paid rs. 11, 000/- towards the same. He told that it's rto copy and cannot be mentioned. The breakup can only me mentioned in a calculation sheet separately.

The dealer has cleverly excluded the handling charges in the invoice copy that is provided to the rto and now after several follow-ups’ handed over the handling charges invoice separately.

I am quoting some of the links where handling charges have been deemed illegal.
https://indiankanoon.org/doc/81636548/
https://timesofindia.indiatimes.com/.../11369279.cms...
https://timesofindia.indiatimes.com/.../arti.../11369279.cms
https://www.rushlane.com/consumer-court-fines-maruti... [chennai]
I need a response back immediately on why i have been over billed and after the buying of the tata nexon my personal life is ruined struggling with a faulty vehicle with multiple complaints & fleecing of money.

Attached the rto copy and the invoice copy received today. This is adding to the pain and agony that i am already facing with the faulty vehicle with engine noise and steering hardness & engine starts missing while starting from the signal.

My dealer got sign in a white paper stating that it’s for invoicing / registration formalities and used it without my notification / sharing for printing form 20 and refused to provide the copy of the same with me. Even now, he is telling that only rto has access to it and he cannot provide form 20 or form 22 to me after getting full payment from me by cheque. Using this unethical practice, he has gone ahead and registered a 3 months old stock vehicle which has multiple problems within first week of purchase.

Will anybody give a 3 months old vehicle for a vehicle that is delivered on jan 1st week?

On these continuous harassment, by the dealer concorde motors (Omr) no 398, rajiv gandhi salai, old mahabalipuram rd, nehru nagar, chennai, tamil nadu 600069 can something been done?

Is consumer court the only option for us? Can tata conglomerate which goes by "a industrialist not a businessman" engage dealers like this and keep silence on their harassment and fleecing of my money as handling charges and rto agent charges. The vehicle is already registered with rs. 5000/- extra road tax above the invoiced value which goes to rto.in addition to this another 11 k as rto agent charges?

Kindly understand that this is something beaten in courts several times and still it cannot be continued. Pls arrange for the refund of my handling charges.

Thanks,
Ram

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