[Resolved]  Tata Motors — poor service and conduct

Address:

Bishnah ward no.13 house no.76, Jammu, Jammu and Kashmir, 181132

Madam/ Dear Sir

It is kindly informed that I'm an owner of Tata Nexon XM Diesel bearing registration No.JK02CE 7663. The policy No. Being[protected].
Iam writing this mail to inform you about pathetic service of Tata. The silencer of my car got damaged as it was hit with something from the bottom while driving on road. Thereafter I visited AM Tata service centre at Narwal where the service manager told that it needs to be replaced but they are not having that part so that needs to be ordered. We told then that we want to replace it through insurance claim and they said that they will order the part and thereafter the insurance formalities will be completed and they will inform us accordingly. On that day they told that they have placed the order. We made continous follow up with them for about 15 days and they kept on saying that we should wait for a day or two until eventually they told that they don't have any tie up with New India assurance to settle the claim and therefore they can't replace the part. After that we contacted Fairdeal Workshop at Gangyal and they gave the contact No.of some Rashpal([protected]) who works at Bodyshop. He told that he will place the order for me car for which he noted the registration no. Of my car. Two days back he called and told that the part is available now and we may go to the Fairdeal Workshop and get it replaced. Iam currently out of station and other members in the family were busy so I told him that we will bring the car today. when I called him today for intimating him that we are bringing the car today, he asked me to wait to confirm from the store whether the part is available or not which was disgusting because two days before he told that it has come to the store. After that I waited and called meny times at the store and to this Rashpal who told that they are not able to trace as the net is not working. After few time store manager told that we don't have this part(muffler they call it. Now I was made to wait for 15 days by AM Tata and now about 10 days by Fairdeal and Bodyshop for such a pathetic reason. Even now they are not able to confirm when it will be available. I called at the toll free no.mentioned in insurance policy 10 days back who again contacted Rashpal and assured through him that it will be replaced soon and today when it's not done they were again contacting Fairdeal and Bodyshop resulting in nothing. This is nothing but mental harrasment of highest level from these people. We have to suffer for we have to travel by local transport in such heat despite having own car. Moreover no assurance has been given by anyone till date. I will highlight this issue to the highest level if the matter doesn't get resolved quickly and I'm not paid the compensation for this harrasment.

Regards

Naresh Kumar
Contact: [protected]/[protected]