Tata Motors — re: non receipt of rto registration number for tata zest

Address:

Mumbai City, Maharashtra, 400078

Dear Sir,

I, Sandeep Naik regret to inform you that your dealer M/s. Marigold Cars Pvt. Ltd. Kanjur Marg, Mumbai, is fooling innocent people for petty issues.

I had purchased a Tata Zest car in name of my wife Mrs. Urmee Rane from this dealership on 19th Jan 2018, it was promised by the Owner and the Manager of the firm that they will provide me the car in possession with proper documents and legal RTO car number, of which to my surprise when I and my family reached the showroom I got the handover of the car with a TC number.

Since it was an auspicious day I had to take the car in possession, the agency provided me with 3 form 19 C and they said that you can drive the car and also made me sign a paper which mentioned that if any accident or any kind of mishap happen while driving the car the dealership is not responsible for the same. Since I had to perform Pooja for the new car I and my family took the possession of the car and drove to temple with an assurance from the dealership that by Friday (25th Jan 2018) I will get the proper RTO no for my car.

We have been a loyal customers for Tata brand since 4 years, we had purchased our Tata Indica Vista from Concorde dealership at Prabhadevi and Tata Nano CNG from Wasan motors dealership from Chembur and we had never ever faced any such kind of problem from these renowned dealerships. I purchased this Tata Zest through a reference who had joined this firm newly, even his is also no help for me. The employee name Mr. Amol Joil and Mr. Sanjogkumar Lahase – Sr. Manager of the dealership assured me that by 25th Jan 2018 I will have the car no. from RTO, when asked they would give some silly reason that they did not had money to pay the payment for the registration as the owner is not available as his father is hospitalized, than again asked the next day they would say that since it was 26th Jan all the officers are not available from a week to register, I don’t understand as this process is an online process so why there is a delay. I tried to contact Mr. Amol Joil till today he is not answering my phone call.

ICICI bank from whom I have hypothecated this car are also continuously following with me for the legal RTO number.

I beg for your pardon, as I did not wanted to involve your intervene in this petty issue, but it our hard earned money which this dealership is taken for a toss and playing which our emotions.

Request for your great help.

Please acknowledge the email once received.

Regards
Sandeep
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