[Resolved] Tata Motors — refund of booking amount given for tata nexon

DhruvBansal

from Delhi, Delhi

Mar 24, 2019

Address: Concorde Motors India Limited, B 35-37, Parsavanth Mall, Akshardham Metro Station, Delhi-110092, 110092

Recently i have booked a tata nexon xm (Petrol manual) from concorde motors (India) limited (Akshardham, delhi-110092) by giving an advance of rs. 11, 000/- on 21 february 2019. Further, i requested for glassglow grey color, which this outlet fails to deliver.
Now, i would like a refund of my rs 11, 000/- as another tata authorised dealer promised to give me the same at a better rate for which i had also dropped a mail and intimated the sale executive (Mr. Neeraj thakur) also on 13 march 2019, but still i haven't receive any refund. Further, when i tried reaching mr. Neeraj thakur, he refuse to pick up my call.
Also, at the time of booking he didn't mention about any cancellation charges, but when i intimated him about refund of booking, he told me that he would charge rs 3000 as cancellation charge (Which wasn't mentioned at the time of booking).

+1 photos

Was this information helpful?

No (1)

Yes (13)

Apr 18, 2019

Complaint marked as Resolved

After almost 1 month of lodging my complaint, i get my full refund on 16th March 2019. Very happy with follow up process.

Tata Motors customer support has been notified about the posted complaint.

Verified Support

Mar 26, 2019

Tata Motors Customer Care's response Hi Dhruv,

We'd really like to look into the concern you've raised. Please share your contact details via private messages, so that we can connect with you for further help.

Regards,
The Tata Motors Team

Mar 27, 2019

Updated by DhruvBansal Hi

As per your comment I have shared my contact details via private message.

Verified Support

Apr 18, 2019

Tata Motors Customer Care's response Hi Dhruv,

As per the update received from our end, we understand that your refund has been processed. We request you to check and confirm once you receive it. Do get in touch with our team if you need any further assistance and they will surely help you with it.

Regards,
The Tata Motors Team

Related Tata Motors reviews

View all 5361 Tata Motors Reviews

Comments

Bharat Jawa

from Delhi, Delhi

Jan 20, 2021

Team...Need Help. I have booked Tata XZ+ day before yesterday (Sunday Jan 17th) from TrueNorth, Mayapuri (booking receipt attached) and due to some personal reasons I need to cancel my booking. I called the sales person who has now mentioned that 3k will be deducted as Cancellation charges. I had requested him that it's just a matter of 1 day of booking and you are deducting the money. As per him this is as per Tata policy which to my understanding is not. Tata gives 100% refund if booking cancelled within 3 days. Please help.