[Resolved] Tata Motors — requirement of alloy wheel 18 spoke

[Resolved] Tata Motors — requirement of alloy wheel 18 spoke

A Anilgrane from Pune, Maharashtra Oct 10, 2018

Respected Sir, I have purchased TATA ZEST XT (Top Model) in Jan. 2015 from Pandit Auto Pimpri Pune with Reg. No. MH 14 EU 0548, in Oct 2016 one of Alloy Wheel (18 Spoke) was damaged and immediately I approached to Pandit auto Pimpri Pune to provide me new Alloy Wheel (18 Spoke) and even if repeatedly request made from Oct 16 proper response not received from them and always told by them that the said Alloy Wheel is not available in stock and will be intimated after available of the same . however in July 2017 I approached to Panchajanya Auto Pune since July 2017 they also told the same, that the said Alloy Wheel is not available in stock and will be intimated after available of the same and till date I have not got the same and since two year I am unable to drive the car for long trip it can be ensure from cars meter reading as the kilometer reading shows on date is 4750 only after lapse of 4 year. In this connection please refer to my Complaint No. 1- [protected] dated 02/10/2018 under which I have lodged complaint but till date the problem has not been resolved yet. Due to attractive looking of Alloy Wheel (18 spoke) I Purchased the Top Model Of Zest i.e. ZEST XT and now due to non availability of the said wheel purpose of the purchase of the car is not fulfill. Complaint has been e mailed to customer care service and suggested me to contact with GM panchajanya residency however after contact GM of panchajanya also told that the said wheel is not readily available. It is requested to kindly look in to the matter and arrange me Alloy Wheel 18 Spoke from TATA Motors as an early date and resolve the problem. regards thanking you. Regards. Was this information helpful? No (0) Yes (0)
Oct 10, 2018 Complaint marked as Resolved Alloy wheel of 18 Spoke is urgently required. Which is not available with vendors at pune i am facing the problem since 2 year and as top model i.e. TATA ZEST XT, said wheel is mandatory. Tata Motors customer support has been notified about the posted complaint. Oct 10, 2018 Updated by Anilgrane Complaint is not resolve yet Oct 12, 2018 Updated by Anilgrane Problem has not been resolved yet and no any person from TATA motors contacted me Oct 12, 2018 Updated by Anilgrane It is not understood that how the complaint status shows as resolve ? Still it is not resolve. Verified Support Oct 12, 2018 Tata Motors Customer Care's response Hi Anil, We're disappointed to hear this. Please share your contact number via a private message so that we can expedite your concern with the relevant team. Regards, The Tata Motors Team Oct 12, 2018 Updated by Anilgrane Dear sir, Please intimate how the contac no. Share via private massage.? Please provide no. And it is informe that I have repeatedly contacted on your toll-free no. But only assurances given since 2 Oct. 18 that the problem will be resolve but still not resolve. Oct 12, 2018 Updated by Anilgrane My contact no. Is [protected] Verified Support Oct 13, 2018 Tata Motors Customer Care's response Dear Anil, You can simply click here: https://bit.ly/2Cd9yCp to share your contact number with us via private message. Regards, Tata Motors Team Oct 13, 2018 Updated by Anilgrane In response of your massage I have given my Contact no. And name on link given by you please resolve the problem as an early date I am facing much trouble. Verified Support Oct 14, 2018 Tata Motors Customer Care's response Hi Anil, We've received your contact number via a private message and have responded to it. We request you to check the same. Regards, The Tata Motors Team Oct 14, 2018 Updated by Anilgrane Hi TATA MOTORS TEAM You told that you have responded to my madsage and advice me to check it, but how to check it, because there is no any massage on email or on other sources.please intimate. Verified Support Oct 16, 2018 Tata Motors Customer Care's response Hi Anil, We understand that our team has connected with you on a call and taken your concern forward. Rest assured that it will be resolved at the earliest. Regards, The Tata Motors Team Oct 16, 2018 Updated by Anilgrane Hi TATA Motors Team Please intimate the time schedule for resolve the complaint. Regards Thanks Oct 20, 2018 Updated by Anilgrane Respected Sir My name is Anil Rane mob. No. [protected] Please refer to my complaint no. 1) 1-[protected] dt. 02/10/2018 2) 1-[protected] dt. 16/10/2018 3) 1-[protected] dt.9/10/2018 regarding the above subject, no any fruitful response received by your side nor my problem has been resolved yet. Please intimate me the present statues as an early date.please provide me the said alloywheel urgently or if not available please provide me all four compatible alloy wheel of other sedan free of cost to avoid future legal complication. Regards. Verified Support Oct 31, 2018 Tata Motors Customer Care's response Hi Anil, We understand that our on-ground team has connected with you and provided the best possible resolution for your concern. For any further assistance, we request you to get in touch with them and they will surely help you. Regards, The Tata Motors Team
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