Tata Motors — service issue of tata motors

Address:

403721

Dear managers,
Tata motors & dealer (Auto industries, goa)

Sub: customer harassment issue from tata motors and their dealer (Auto industries).

Sir,
My self-accident brand new tata tiago vehicle no. Ga 08 n 2383 was handed over to you on 21st sep with the all the paper works. As per my knowledge the survey was done from the insurance company (Bajaj alliance) within 48 hrs of the complaint lodged to insurance company and approval was given to start the work.

It was assured to me from mr. Viraj (Auto industry) that it will take one month to get the vehicle ready to deliver, as new parts required to be ordered. Which was fine and understandable.

Later on, on 12th oct when i checked with him about the status of my vehicle he (Mr. Viraj) told me that few parts are getting delayed and also diwali holiday is there and post of diwali week i will deliver the vehicle.

Again post diwali on 24st oct when i went to the service center i found my vehicle was opened and all the parts were scattered but there were no works going on my vehicle and i asked him that about the reason of delay, he started giving lots of excuses, i could feel see he was trying to hid lots of things.

I wanted to meet someone senior in the workshop who could give me the exact reason and solve my issue. Surprising he introduced me to ms. Sony who is not responsible for the particular area but could see there was mr. L. D sigh (Senior service manager) was present, i know he is senior most guy in the center. I realized something wrong going on. I personally went and met mr. Sigh and explained everything.

And, i asked mr. Sigh to provide the details of action that has been taken from your side since i handed over my car to you (Date wise) including survey, approval spare parts order and delivery of the parts.
So that i will take separate action on insurance company and tata motors if they have delayed from their part.

He asked mr. Viraj about the reason and he softly replied that now parts are available as yesterday only it reached approval also there. I got shocked that till now while he was telling it will take time because there are few parts are still not available and delay in insurance approval.

However after lots of arguments mr. Singh assured after consulting mr. Viraj that my vehicle would be delivered on 18th of nov without fail, let’s not complicate and do not go with all previous topic. I also agreed and came back.

On 13th nov, again i went to service center and met both of them and checked status that my car is kept but no work is going on my vehicle.
When i requested them that could try to deliver it 01 day prior as i have a emergency, both mr. Sigh & viraj replied that we have given you the delivery dates of 18th and before that not possible and come on 18th.

Today (18th nov) since 11 am i was trying reach them on their cellphone but unfortunately mr. Viraj was not picking up my call and mr. Sigh's cellphone was coming not reachable. After several try i connected the landline and spoke to ms. Sony and asked about the status and she replied that both of them on leave and as per my knowledge your vehicle is not ready. Again they fooled me.

Finally i decided to complain tatamotors customer care got connected with the lady called ms. Deepika, explain and complained on service center for their casual approach and delay in delivery. Wanted to speak to some one senior in grievance department but she did not connect and disconnected the call.

Again i called and spoke to mr. Gopi (Customer care) and as per him, my complaint was registered on "parts not available" not on service center who is harassing me. Requested him can you modify complain.

Can you understand the situation that i am facing right now. No one is from tatamotors is responding me on this, despite my several massage on social media (Tata motors facebook & twitters).

Requesting you please take the necessary action on the issue and take the strict action on the person involved & responsible for this casual behavior towards the valued customer.

Or else it will force me to go for higher level and even if required to the consumer court to fight for my rights as a customer/consumer.