[Resolved]  Tata Motors — tata nexon new vehicle problems

Address:

560084

Hello team,

My name is vipin balakrishnan and i purchased tata nexon petrol xz+ in feb 2018 from ebony motors nagawara, bangalore. I am writing this to you with high hopes to solve my issues with the vehicle.

From the date of purchase i had multiple issues with the vehicle starting with the music player knobs and physical switches not working which i had to work with dealer taking it to pdi center again. Later the issue started with engine knocking at low rpms or when you push the vehicle to speed before shifting to next gear. This is not expected noise from vehicle as i have not experienced this with test drive vehicles or my friend who just purchased tata nexon. Also engine vibrates heavily at low rpm with weird engine noise like if some parts inside are really not in sync. I gave my vehicle for first service and informed them about the problems but it never got fixed. This was end of march 2018 after a month from purchase.

After the first service i noticed along with the existing problems i have a new problem which is less pick up. I took 3 test drives for nexon before purchasing the vehicle and i can assure my car has real problem with pick up and when asked one of the mechanic in service center he told it is normal pick up.

Yesterday 5th may i had to attend an important meeting and my car gave upon me. I experienced a breakdown near ulsoor (Bangalore) with my car gears stuck. I stopped the vehicle and tried to start but gears does not engage anymore and i am stranded in the middle of the road. Luckily i was in slow traffic and not on highways or overtaking while this problem surfaced else it would have led to dangerous situation. At 7:30 pm i called road side assistance who informed me towing truck will take my vehicle to the dealer and i waited till 8:30 pm only to know towing truck will take 2 hours to come and they can arrange a custodian. I handed over keys to custodian who came at 9:30 pm since i was already getting late for meeting. My car got picked up at 12:45 am in the night which is close to 5 + hours of breakdown. This is the response time in city and i can only imagine if i was in highway it would have taken more. My car is with dealer who said they will work on monday since they dont have technicians on sunday.

I am requesting tata to look at the above problems and to summarize please help me resolve the issues before i get the vehicle.

1. Engine noise and vibration at low rpm's - this is not the normal engine noise and it is more of like engine knocking
2. Low pick up - please check why my car has less pick up than other vehicles including the test drive vehicles.
3. Gear issue - i am not sure what the issue is here but a new car should not have gear engaging issues within two months of purchase.

Below are my vehicle details:

Tata nexon xz+ petrol
Ka03nc1839
Status: currently awaiting repair in ebony motors (Now adishakti motors) outer ring rd, nagawara, bangalore (Near hebbal lumbini gardens)

Below are my contact details:
Vipin. [protected]@gmail.com
[protected]

Request tata motors to get in touch with me or dealer and help me with the issue. I purchased this vehicle after seeing some good tata cars recently and feedback about how tata have improved after sales service. I would like to remain a tata customer for a long term and hoping someone will help me out.

Regards,
Vipin balakrishnan
[protected]