| Address: DHANIL ROY,EDAPPAT HOUSE, KALA NAGAR NO:67, KOTHAMANGALAM, ERNAKULAM, KERALA, PIN:686691 |
I am writing to formally raise a complaint regarding a persistent and unresolved issue with my Tata Nexon EV Max (KL-44-H-6445). I also own a Tata Sumo Grande and Tata Hexa, and I have always trusted Tata Motors. However, my experience with the Nexon EV Max has been extremely frustrating.
The issue I am facing is a sudden and drastic drop in battery charge. Last Saturday, my vehicle's charge dropped abruptly from 20% to 15% and then instantly to 2%. This is not the first time I have experienced this problem—this is now the fourth occurrence. Due to this issue, I have had to tow my vehicle to the nearest charging point three times, which is highly inconvenient.
I had previously reported this issue and given my vehicle to the Tata Service Center at Sree Gokulam Motors, Nattoor, Ernakulam, Kerala. They kept the vehicle for five days but informed me that they could not find any issue. I find this response unacceptable, especially since the problem has continued.
This time, I have taken photographic evidence of the issue, which I have attached to this email. I am not willing to go through the same cycle of giving my vehicle for service only to be told there is no issue. I expect a proper resolution, not just another temporary response.
I request an immediate and effective solution to this issue. Kindly escalate this matter to the appropriate department and provide a clear response on how Tata Motors plans to resolve this permanently.
I look forward to your prompt reply. If I do not receive a satisfactory response, I will be left with no choice but to escalate this matter further.
Regards,
Dhanil Roy
[protected]
dhanil.[protected]@gmail.com Was this information helpful? | 
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