Tata Motors — Urgent consumer complaint against tata motors negligence and damage to my vehicle

Address: Plot No N/68, near Skoda Renault Service Center, Phase 4, Verna, Goa, 403722

To,
The Consumer Forum India,
Goa, Verna India

Respected Sir/Madam,

I am filing this formal complaint against Tata Motors and their Tata Verna Service Center for their negligence, misconduct, and failure in providing proper service, which resulted in damage to my vehicle.

Details of the Complaint:
Car Model: Tata Curvv EV
Service Center: Tata Verna Service Center, Goa
Date of Service: 7th March 2025 (Third Free Service)
Nature of Complaint: Windshield Damage During Service
Consumer Complaint Type: Deficiency in Service, Damage to Property, and Unethical Practices
Incident Summary:
I handed over my Tata Curvv EV for its third free servicing at Tata’s Verna Service Center on 7th March 2025. Due to prior commitments, I did not wait at the service center, but I personally drove the car there, and it was in perfect condition.

Later in the day, I received a shocking call from the service manager, informing me that the windshield of my car was broken. He falsely claimed that it was already cracked when I dropped it off, which is absolutely untrue.

Upon reaching the service center, I was horrified to see the crack was large and clearly visible—something impossible to miss had it been there earlier. Instead of taking responsibility, the service center staff immediately asked me to claim the damage under insurance, as if this was a routine occurrence.

I demanded pre-service pictures, but when they were sent to me, I realized that due to image compression, I was unable to verify the timestamp. This raises serious concerns about their transparency and honesty.

Why This is a Serious Issue:
Negligence & Possible Malicious Intent: My vehicle was in perfect condition when I dropped it off. The fact that I was pushed to claim insurance instead of the service center taking accountability suggests foul play.
Deficiency in Service: As a consumer, I expected trustworthy service from Tata Motors. Instead, I am being forced to bear the financial burden of their negligence.
Failure to Provide Evidence: The service center conveniently provided low-quality, timestamp-missing images, preventing me from proving when the pictures were taken.
Financial & Emotional Stress: The car is less than 6 months old, and I am now being asked to pay for damages I did not cause.
Relief Sought:
A Full Investigation into this case by Tata Motors with a written response.
Replacement of my windshield at Tata Motors' expense as the damage occurred under their responsibility.
Action Against the Service Center Staff for negligence and possible malpractice.
Compensation for the mental stress, inconvenience, and time wasted due to this ordeal.
I am filing this complaint in the Consumer Forum to ensure that no other customers fall victim to similar negligence and unethical service practices by Tata Motors and its dealerships. If no resolution is provided, I will escalate the matter further through legal channels.

I request the honorable Consumer Forum to take strict action in this matter and ensure justice for me as a consumer.

Regards,
Cicero Fernandes
Ph: [protected]