| Address: Tejaswi Motors Hyderabad |
I am writing this email with deep disappointment and a sense of helplessness, hoping that someone at your level will finally understand the ordeal I am going through as a customer.
On 21st August 2025, I purchased a Tata Harrier EV from Tejaswi Motors, Hyderabad (Toli Chowki / Hitech).
Vehicle Details:
- Registration Number: TG07AG7828
- VIN: MAT846034SWF15326
- Registered Owner: Sachin Obhan
Since the purchase, I have been continuously facing multiple issues with the vehicle. Over the last five months, my car has spent nearly two months at the service center. Each time I am assured that the problem has been fixed, but the same issues reappear. This raises serious doubts about whether the root cause has ever been identified.
This situation has caused immense inconvenience, financial burden, and mental stress. Owning a car worth ₹31 lakhs, I never imagined I would be in such a position. What was supposed to be a dream purchase has turned into a nightmare.
Despite repeated assurances and escalations, the following issues remain unresolved:
- Blue screen appears when the camera is switched on
- ADAS features not working
- Car internet very slow or non-functional
- Summon mode / Auto parking fails due to blue screen issue
- System resets automatically at random times
- Ambient lights turn off automatically
- Random TPMS warning messages
- Wireless charger shows “metal detected” error despite only phone placed
- Digital IRVM flickers randomly
- Error message: “Intelligent Speed” deactivated
- Vehicle completely non-functional as of 10th February 2026
I have attached supporting evidence including chats with the RM (Krishnakanth), GM, and Service Advisors (Riyaz / Shankar), along with service records.
At this stage, I have lost trust in the escalation process and higher management. The mental stress and disappointment of seeing my ₹31 lakh investment fail me repeatedly is extremely difficult to put into words.
Through this email, I am giving Tata Motors a final opportunity to step in, take ownership, and provide a permanent and transparent resolution. If this situation continues without a clear outcome, I will be left with no option but to escalate this matter publicly on social media and through the Consumer Court.
I sincerely hope you will understand the seriousness of this situation and intervene at the earliest to restore my confidence in the brand.
Thank you for your time and consideration.
Sincerely,
Sachin Obhan
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