Tata Nano — A major Complain against your local dealer at Ahmedabad, ASPI Cars Pvt Ltd

Address:

Ahmedabad, Gujarat

Dear Sir/Ma’am, Greetings from Sauhard Baxi from Panoramic Group of Hotels & Resorts, Ahmedabad! This is to let you know that I’m a proud owner of TATA NANO from the inception as have received a car which was out first in 1 Lac allotment. Kindly read this Email carefully as I would like to express my unsatisfactory impression towards the dealership network of yours at Ahmedabad with a name of ASPI Cars Pvt. Ltd. @ Sarkhej Area. To begin with allow me to introduce me with my car’s number as following; TATA NANO @ Model - CX @ GJ-5-CN-5209 Owner Name: Sauhard Baxi Complaint:>> I have been served by ASPI Cars Pvt. Ltd. Eversince have taken delivery from Auto Point, Surat. So far their service were very pleasant and courteous except my last service which I would like to raise an issue and bring it to your view. Serial No. Date Action 1 22/4/2015 • My Nano was sent for a regular service for which the AMC was bought before from ASPI Cars Pvt. Ltd. • Car’s general/regular servicing was required such as oil change and engine tuneup. No other difficulties were present with my car at all as there are no traces of any even in previous services at ASPI which I did make them check and esure the same. • Drove the car from Paldi to Sarkhej area ( 5 to 8 Km distance approx.) with Chilled AC as Nano has which is Best in the Segment and Class so far in the entire Auto Makers in India 2 22/4/2015 • Car was received by the evening from ASPI Cars Pvt. Ltd. • When drove the same in the evening, found the AC not working well like a day before. 3 23/4/2015 • Complaint call was made to ASPI CARS Pvt. Ltd. For AC not working well 4 27/4/2015 • My Car was again sent back to ASPI CARS Pvt. Ltd. For rechecking the AC and having it fixed to the original state as had handed over before the service. • Car was checked and conveyed by Mr. Shuklesh (technichian head) that few things need to be replaced. However for the AC he assured me that he’ll get it worked as good as it was before 5 27/4/2015 • Car was picked up in the morning by Mr. Ijaz while he parked his scooter Activa at my home and delivered the my car back from ASPI CARS Pvt. Ltd. In the evening and picked his scooter up from my home. • Again in the later night when drove the car, felt that AC was yet not up to the mark as experienced on 22nd Morning from Home to ASPI CARS Pvt. Ltd. 6 1/5/2015 • Due to my day off had called and conveyd Ms. Fenila, Receptionist that my car STILL has an AC problem which wasn’t there when I dropped it to you for servcie. • Due to a day off of the AC technician no services were offered by ASPI CARS Pvt. Ltd. Nor could I drop it to get anything done. 7 3/5/2015 • Drove the car with really weak AC and spoke to Mr. Mehta (GM of ASPI CARS Pvt. Ltd.) that there’s a problem with my AC from the day I’ve received my car out from your workshop on 22nd April’15. • He offered a bit of help in rechecking and having a bit of the charges waived off • Dropped the car and waited for their call back 8 4/5/2015 • I was called from ASPI CARS Pvt. Ltd. By Mr. Shuklesh saying Cooling Coil is bent (which I personally do not think that my family or I have done it at all as it is placed way inside the dashboard) and needs to be replaced. • All I asked hiim to do was to bring my car to the state in which it was given to ASPI CARS Pvt. Ltd. On 22nd April’15 and make sure that all the charges or anything that occure, I do not be bothered as I dount find my fault at all in just providing a car for a service to one of the dealer, ASPI CARS Pvt. Ltd. 9 5/5/2015 • I was called by Mr. Shuklesh again and said the car is ready for pick up and the total amount payable is 6000/- Rs. • Went and met up with GM, Mr. Mehta and also spoke with Mr. Shuklesh to waive off the charge as I had given my car to ASPI CARS Pvt. Ltd. For a regular service without any problem in car’s AC. • I was denied to take off any of the charges and was finally offered free service with oil & lube change worth only 1200/- as a compansation • I decided not to pay and keep the car with them as they’re at fault in making my working AC not working and then when complained, charged me sky high of 6000/- Kindly do consider my request and have something sorted out quickly as have left the car with them and do not wish to pay uselessly charged 6000/- for AC which handed them over in WELL WORKING condition. My family & I are very impressed with Tata as we owned Indigo CS previously and currently own Nano since its inception. We look very much forward for your new model of Nano, The Tata Nano AMT. Which we are so eager to book one already. However; with this bad incident, we’re heartbroken and have very less of a trust specially over your local dealer, ASPI CARS Pvt. Ltd.. I seek an urgent resolution to this problem of mine as have important tasks to be completed personally and professionally and can not do it with out my car. Thanking you, Sauhard Baxi Territory Manager - Sales @ Panoramic Group of Hotels & Resorts, Ahmedabad! Mobile 851.112.3848 | 990.997.8300 E-Mail sauhard.[protected]@panoramicworld.biz URL www.panoramicworld.biz Office Address 401, 4th Floor, Hrishikesh Complex, Vasant Bagh, Opp Water Tank, Gulbai Tekra, Ahmedabad 380006 Panoramic Group of Hotels & Resorts – India and International Please consider the environment before printing this e-mail. Declaration: This message (including any attachments) is confidential and may be privileged. If you have received it in error, please notify the sender by return e-mail and delete this message from your system. Any unauthorized use or dissemination of this message in whole or in part is strictly prohibited. The information contained herein is not warranted as to completeness or accuracy and is subject to change without notice. Any comments or statements made herein do not necessarily reflect those of Panoramic Group Companies. Please note that e-mails are susceptible to change. Panoramic Group does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses, interceptions .