Tata Nano — Delayed/complacent/unacceptable response from 24/7 On-road Assistance Team

Address:

Bangalore, Karnataka

My Nano Twist broke down on a rainy night(on 22.07.2015 at around 9 p.m.) and I called the helpline no. of 24/7 On-road Assistance team. Firstly, they took note of my car details and location of breakdown, promising that they would call me in 15 minutes. I wait for an hour on the road and get no response. When I called back to find out the status, I was told my complaint was not even lodged! Wow. After my complaint was lodged (complaint no. [protected]) having put me on hold for so long, I was told the mechanic would turn up at the location the next morning i.e. 23.07.2015. The mechanic came later than the time promised but whatever, I was glad he finally turned up! The first question he asked was "Where is the battery in your car? This is my first time." Ridiculous! He did a jump start and the car started running and the mechanic left. I drove the car for the next 40 minutes so that it would get charged up. After stopping, the car din't start again. The next mechanic who came after about an hour realised that there is a loose connection of the wires with the battery and simply set it right. Thank God, he knew what he was doing. My issue is with the ridiculous lethargic response from the Tata Motors 24 hours On-road Assistance team, delay in the mechanic reaching the spot and worse, his knowledge of the car! Being a girl, it was a nightmare to wait on the road on a rainy night, believing that Tata Motors actually provides 24/7 service. What pathetic service was that! They better stop claiming the service is available 24/7 and stop misleading people.