[Resolved]  Tata Nano — Faulty Nano vehicle sold

Address:

Chennai, Tamil Nadu

Reg No.Tata Nano Reg No.TN33 AP 4443, Engine No.273MPF101/EQZE01234, Chassis No.MAT6122519YF02110, Total Kms run 16500 kms. aproximate, - Toll free Complaint reg No.[protected] dated[protected]. **** I would like to inform you that the said vehicle is Registered at Erode (Tamil nadu State) on[protected]. From the date of delivery it is not working good condition. This vehicle was serviced by TAFE, Erode, Sree Karpaga Moorthy Automobiles, Karaikudi (TN State), and Sri Lakshmi Mortors, Trichy. This vehicle spares (electricity and fuel system) has changed by your dealer TAFE, Erode as per TATA motors instruction during the first year itself. During the extended warranty period frequent break down on the road side and toe up by the authorised dealer M/s Lakshmi Motors, Trichy and serviced by them because of fuel pump problem. For the same problem I have contacted toll free number several times and it has temporarily repaired by the near by mechanics several times as per your customer care instructions. Finally, he told that he could not repair this vehicle and advised to send it to dealer to change the fuel pump system. It has been replaced by M/s Lakshmi Motors on 11.05-2013. Now again the same problem arises I could not move this vehicle because of fuel pump fault. I have complaint to toll free No. on 16.06.2014 Compliant Registration No.[protected] dated16.06.2014. But mechanic checked the vehicle and informed the that it has to be toe again to service centre to replace the fuel pump set. Further from your toll free customer care officer said that you need not pay any toe fee charges if you register for maintenance by paying Rs.999/=. So I have paid the fee of Rs.999/= and complaint officer informed about the membership number as no.[protected] dated 16.04.2014. But till date it has not been serviced and Customer care has informed that I have to pay toe fee charges first time even though paid this membership fee. This is not good. Actually the total run kilometers by this vehicle is 16500 kms. However, I have faced lot of problems and break down` during this 16500 kms. Kindly clarify what is the use of the vehicle. If any possibility to exchange offer is available for this vehicle from other tata motors variants, kindly inform. Now, kindly do the needful to attend the vechile faults without any charges further including toe fee charges etc.