Tata Nano — poor service and lack of technical expertise

Address:

591108

Dear sir,

In referring to my car reg. No. Ka05 mp53 (Tata nano, bsiv, 2013 make), i wish to bring to your kind notice about the poor service and lack of technical expertise demonstrated by your staff. Please take a note of the following details in regard to same and advise the concerned staff to fix up the problem by today in order to avoid escalation of this complaint.

First of all, i reported a technical issue to tata motors roadside assistance helpline (24x7) relating to a starting problem of the engine based on the alert indicated by the dashboard's malfunction indicator lamp and service indicator lamp. It took almost a hour to receive the assistance from the nearest service centre staff (Manickbag belgaum, khanapur road). I was clearly informed that the car's warranty has expired, so the technician assistance will be charged at inr 650 for which i agreed. However, i was shocked to observe that a driver who is unqualified to repair the car was sent. He came and said that he doesn't have laptop so the car needs to be towed to the service centre for which i did not agree as car was in a safe condition to be driven to the service centre. When we reached the service centre the towing vehicle driver said that the service centre is closed as it was sunday (15th oct 2017). He very well knew this fact but demanded inr 650 for which i disputed as he had lied to me not even made any small repair or resolve the issue. Moreover, i objected as he was not a qualified technical person to touch my vehicle which has been doing well without any major issues in the last three and half years.

Next day, that is, monday 16th oct 2017, a service advisor by name sohail was allocated and a technical staff by name mokashi attended to the repair of my car. According to them, it was only carbon deposit on the spark plug electrode which was cleaned and a bill was raised for inr 413 which i paid promptly. When the car was driven out of the service centre, on the same day again mil lamp started glowing on and off every now and then. Once again, the car was taken to service centre on tuesday oct 17th 2017. It was attended by mokashi and according to him, the problem was fixed up. However, on 19th oct 2017, mil started glowing on and off when i had taken my car for a short drive on vengurla-belgaum road, the next day i contacted mokashi again and i was told to bring the car to the service centre on 21st oct 2017 as 20th oct 2017 was a public holiday. Today i will leave my car and hope to get the problem fixed up properly.

I request you to instruct the concerned staff including service manager to resolve this strange technical issue. If not, i shall be compelled to escalate the matter by addressing it to the ceo of tata motors for his kind attention and necessary action.

I look forward to hearing from you,

Kind regards,
Santosh

Nb:
Please stop sending towing vehicle drivers to repair the car in the name of roadside assistance. This is not acceptable as it amounts to extortion of money from a genuine customer. The towing vehicle drivers are unqualified to repair. Appoint separate staff for roadside technical assistance. Treat this as serious suggestion.