[Resolved]  Tata Photon — harassment from tata photon

Address:

Bangalore, Karnataka

Hi this is Srinivas, I had taken a Tata Photon under KA-3G_5GB [protected]@2500 QARP Plan in which i made advance payment of 2500rs for 3months (may/june/july) .From the beginning itself the device was not worked properly. Got network error every time i tried to connect.After several mails and several executive visit to my place i was to able to get network but with worst speed.It took approx 1.5 months to resolve the issue. After that i was able to use photon but the speed was slow not as promised by the Tata photon executive.I used the photon for another 1.5 months i.e till 1st week of august.I received a mail from tata docomo stating i need to pay for the august, i told them i already paid in advance a amount of 2500rs for 3 months and as my services were started from july 1st week i am not liable to pay the amount, but still they kept on calling me without resolving my problem.They diconnected my photon number for not paying august bill.I got several calls from different tata executives regarding this and every time i told my concerns after that i was assured that my concern will be resolved but till date nothing happened.I have sent lot of mails but no response from tata exceutives.Though my connection have been disconnected in august itselg still i am getting bills for august /september/october for which i have not used the device as connection was disconnected.Today i got a call from [protected] stating that he is a tata photon executive and a case is being registered against me in the court . It really very disturbing and i assume that senior executive should look into the customer case first then try all the other ways of extracting money.I have been good customer of tata docomo as i am using tata docomo post paid number i never been late in depositing the money.Now i am thinking of disconnecting this connection also as the customer service is very bad and also very rude. Should I pay for getting worst Service and also for not using the services for not more than 1.5 month? why they didn’t take any action upon my complaint ?. This is the very worst services I have seen so far. Can anyone suggest me what can I do? My Photon details below. complaint Ref.no:[protected],[protected] photon numnber:[protected] Contact details:[protected]@gmail.com, phone: [protected] Regards, Srinivas