[Resolved]  Tata Photon Plus — Double Data SMS Issue | Received No additional Data after Recharge of Rs 1200

Dear customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

Dear Customer,

As discussed over the call, we would like to inform you that our team is working on your concern vide docket number PRRG12843175. We have accorded it top priority and are expressly working towards resolving it at the earliest. The expected resolution date is 07-NOV-2013 06:21 PM.

You can also email us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer care,
Tata Docomo.

I just got an SMS that the complain that the issue has been resolved but i couldn't see any addition to the data on mu tata photon number. I called the customer care and they said that they dont have any information on this matter. This is absurd and unacceptable. You guys cannot close an issue without intimating the customer the actual resolution.

Please reopen the issue in your system and resolve.

Regards
Kapil
+91 [protected]
[protected]@gmail.com

This issue has not been resolved yet however the issue ticket with tata photon has been closed.

This is injustice. Tata Docomo is an unethical and a disgusting company. I severely criticize there heinous acts.

Guys, Please don't buy TATA Photon Device and use there service as its a fraud company. They usually send fraud sms to the customers and then don't provide what they initially promise.

Hi All,

I have just sent the below mail to Tata Photon Appellate - Mumbai. Lets hope i get a resolution

kapil agarwal <[protected]@gmail.com>
4:52 PM (0 minutes ago)

to Appellate.mum, listen

Mr Yogesh,

It has almost been 45 Days and my issue has not been resolved.I received an SMS on 3rd Nov 2013 to recharge my TATA PHOTON PLUs of more then Rs 450 and get Double Data. Accordingly, I recharged my Tata Photon Plus of Rs 1200 on the same day i.e. 3rd Nov 2013 but didn't receive double data. I logged a complain with the tata photon plus customer care and they told that the offer was valid till 2nd November 2013 and therefore I will not get the offer of double data. Moreover, the executive was not willing to take my complain and after continues pressurizing, he did it but mentioned that it may not get resolved (Don't Know Why??).

Till now i have filed 3 complains with tata photon. The first request PRRG1284317 was closed by Tata Photon saying the message was sent by mistake to the customer and and he will receive data in a couple of days, In spite of that the data was not given

The second request - PRRG12845498 was filed on 30 Nov, for not delivering the additional data. i just called the customer care asking the resolution and they said that we have given you 2 GB data. Why i just received 2 GB when i was supposed to get 12 GB extra?

Today i placed another request - PRRG12846091 for providing me the remaining data. I have no hopes with the customer care and therefore thought of sending a mail to you for the resolution. Please help

Below are my details, please look into the matter and respond accordingly. I have full evidence to prove my concern.

Name: Kapil Kumar Agarwal
Photon Plus Number : [protected]
D.O.B - 2/10/1987

Just for your information, this has been experienced by several other customers. If the SMS was sent to them by mistake, Tata has to take full responsibility of it and give double data to the them.

Regards
Kapil
+91 [protected]