Tata Power Solar — Tata Solar Rooftop 3 KW; Error:117 on the inverter

Address: KANAV, STRA-35, Snehatheeram Lane, Ulloor-Akkulam Rd, Thiruvananthapuram-695011

Hello, this is Dr Biju Soman from Trivandrum. My rooftop solar inverter is showing error 117, and the light is staying red even with full sunlight.
I am sharing my location and a screenshot of the inverter display.
My registration number is SCRP/2017-18 A-309. Kindly advice.

My location is
https://maps.app.goo.gl/T5eqe7Ye1vKmRgng8?g_st=iw

Please help me to correct this issue. My contact details are given below.
Dr Biju Soman
Mobile:[protected] OR[protected]
Email: [protected]@gmail.com