Tata Sky Complaints & Reviews

My broadband was installed on 2nd July 2020 and from the first day it is not working as expected. I have raised many complains but it is still not resolved.
They have collected Rs.4000 for 3 month 100 MBPS plan and once I asked for the refund they denied. They always told that they will resolve the issue but it was never resolved.
I am not able to use many applications like Hotstar, SonyLiv, Zee5, Paytm, Icici mobile Apps etc. There is lots of disconnection as well.
I think there is nobody who could punish these guys.
I want my refund with interest

Still didn't get the refund

Customer id - [protected], i had purchased new set top box in august last week, since that time this is third time that set top box stop working and show the message as "new software being downloaded " and it take whole day, many times complained to nearest location tata sky ofice vadgaon sheri pune -14, but still not getting permanent solution from your side,
pls look into matter as expected better service from tata sky
waiting for your positive reply and earliest solution on this matter

I have paid twice in the month of September by mistake. I still didn't get the refund.

I was booking a new connection of Tata sky on 1st oct 2020 with following details:

Customer Name: Rakash kumar
Mobile No.: [protected]
Email ID: [protected]@gmail.com

I did the payment of Rs.1484 and the amount got deducted from my account and the payment was successful but there is no confirmation sms of installation even after 48hrs and just got email of transaction on that day.
Screenshots are attached for your reference:
Kindly provide me successful booking details or refund my money in my account.

Hey i switched on my tv after one month and it shows pairing error . I did wipe it wit wet cloth but issue diddnt resilved . Please book this request and resolve it.
Sub id : [protected]

Sir, my id [protected] video is not coming last 4 days I am trying customer care, they are not giving any response. kindly take necessary action and do need full. Thank you

My tatasky setup box stuck and showing a red light and also did not response to remote So plz help me to come out of this ...

The sales guy misguided about following:
1. Installation in two hours.
2. Free Amazon firestick.

I am not bothering about the firestick, but even after 5 days, I am not able to use the services. I have paid money for 6 months in advance, but the services are still not configured.

Customer care is not responding well, the installation team is not picking up the call anymore.
I have emailed to [protected]@tataskybroadband.com
[protected]@tataskybb.com,

But no action has been taken.
I want my money to be refunded as I cannot rely on such services.

I'm shekhar ramarajan (Subscriber id [protected]) from mumbai and i've been a tata sky subscriber for more than 12 years now and i'm writing to inform you of the issues with service in general and the service technician in particular which have led me to suspend my tata sky services w. E. F. Yesterday.

To give you a background, i own 2 tatasky set-top boxes - one tatasky hd and the other tatasky+ hd and the connection is through an individual dish placed on the terrace of our building. Our society comprises 8 buildings with 2 tatasky common dishes on 2 buildings but not on ours.

I'd suspended services of my additional box (Hd) on 08/07/2020 due to lack o[censored]se given the plethora of ott content available. I'd also logged a complaint vide wo 1-28kvtqso on 21/07/20 for my (+hd) since the set-top box wasn't detecting signal and it was resolved on 22/07/20 by a competent and efficient service technician who not only set it right but also deepened the relationship by to cross-selling/up-selling tatasky binge to me. I was impressed by his dedication to both the company and the customer.

Little did i know that the joy would be short-lived as i would soon face the worst of tata sky services and service technicians. It started with a call to remove the dish from the terrace because of ongoing repairs which was logged on 29/07/20 vide wo 1-298wo25p. The service technician who landed up on 31/07/20 was the polar opposite of the one who'd come earlier. To cut a long story short, he went away leaving the work undone and cancelled the work order.

I called again on 31/07/20 and got another work order created wo 1-29e1uqm1 for which the same technician landed up only 03/08/20 (4 days as against 24 hours committed service guarantee) and removed the dish and he asked to pay him rs. 200/- for removing it (Which i refused) and walked away with my lnb too. Service technicians are supposed to be proactive but instead of suggesting alternatives he said that it's not possible to relocate the dish. Just for the record, the status of the call shows as cancelled because it was a call for relocation and which is why i guess he asked me for money since tatasky couldn't charge me.

His utter disregard for both process and conduct clearly show that it's not his first time treating customers like this. When i politely informed him that i've been a tatasky customer for more than 12 years, he has the audacity to tell me that it wouldn't make a difference even if i had been a tata sky customer for 20 years. Tata sky hasn't yet been around in india for 20 years and with service technicians like him roaming around unchecked, i really doubt whether it would too.

I then called the tatasky call centre to tell them of the incident but after being kept on hold on the pretext of being spoken to by the supervisor the call got disconnected twice without any supervisor coming or a call-back. I've since got my account suspended effective today and have called the tata sky call centre 4 times in all yesterday.

I have called the tatasky call centre a total 8 times from my registered mobile number from 31/07 to 03/08 and have spoken to them for an hour with each call lasting for at least 5-6 minutes.

For the record, i have 2 airtel postpaid connections and an airtel broadband + fixed line and they have been constantly wooing me with x-stream offers which are comparable with tata sky but i'd chosen to stick with tata sky because of both the brand and stupidly sentimental reasons.

To cut a long story short, this kind of experience is enough for me to sever all ties with tata sky. Please send someone to collect the tatasky binge dongle and arrange to have the rs. 968.98/- balance in my account refunded on priority.

I have recharged my tata sky account rs 331 through idfc first bank upi on 17 september. I received a message that the recharge is unsuccessful and the money will be credited within 7 days. But it is more than 10 days money is not credited in my bank account

Hi
My tata sky subscriber id is [protected]
I recharged my tata sky on 22 september 2020 at 11. Am with rupee 506 using google pay.
The amount was deducted from my bank account but the tata sky recharge didn’t get reflect.

I have been writing to tata sky about this but invain.
I also spoke to them but all they say is we can’t help you with that.
My upi transaction id is[protected]
And my bank transaction id is sb498800

Can you please look into this please

From last 15 days i am not able to watch tv on tatasky as we receive no signal or due to rain, tachnician attended the problem and next day same problem next time another technician came and informed me that there is a cable fault. And cable replacement how there can be cable fault as system was ok previous day. Againno signal or due to rain, i referred the matter four time but still not resolved the issue. Why there is a deduction of money from my account without any services?

I have paid to tata sky as on 15 sep through google pay & from my bank account the amount got deducted & in bank statement also it is showing that the amount goes to tata sky account only but not showing in tata sky account. All details are there in below attachment

So i start getting a digicard "error 01" on my set top box.. I call customer care and tell them about it.. And they promptly send an engineer to solve the issue.. He says the digicard has gone bad and i need to buy a new one from him.. I buy a new digicard and rs.300 is debited from my account..
Within 2 hours the new digicard also shows "error 01".. So i call customer care again.. The engineer comes the next day and says there's a problem with the set top box and it will need to be replaced.. The cost will be rs.700..

So, to begin with, there was no problem with the digicard.. The problem all along was with the set top box.. But tata sky made me replace a digicard and now they say that i need to replace my stb as well.. So basically i needed to spend rs.700.. And instead i have to spend rs.1000 to fix my issue..

I have ordered for a tata sky package on 21.09.2020, and booked a slot between 9am to 12pm of 22.09.2020. My subscriber id is [protected]. Today ar about 11:30am a technician told my by phone, that, within one hour the system will be installed. His mobile no. Is [protected]. But, till now, none have come to my doorstep.

I am getting this error and this is new set of HD Set top box without card.

Some days before my setbox changed & he is not working properly i will try some time to call connected the customer care but not connected so pls dear senior kindly contact me because my tv also a new there a lots of problem in my service...
Kindly contact me urgently basis...

I have been getting this pairing error when i switch on my box.

Really frustrating and disappointed customer service. Actually it’s the worst customer service. Every time a representative calls me i have to explain everything from the beginning, why can’t he just go through my emails before calling me? You guys call at anything of the day. Be it 11:00 am, 2:00 pm, 6:00 pm, what do you think, i am free whole day to just attend your stupidity calls and describe the whole issue every time i get a call. Don’t you think you guys are intruding into my time by calling any time without even thinking once. After going through even all these no one is even providing a resolution. Really pathetic customer service. You don’t even listen to the customers complaints and issues solving them is way to far. I asked for a supervisor, the guy refused to transfer to supervisor. He told that i would receive a call back. I asked him to do that before 2:00 p. M. (Of 16th). No supervisor has contacted me nor has my issue been resolved. I have been complaining since 7th. Now even the nodal officer is making excuses since past 2 days. Also when i call the nodal officer it gets connected to customer service. It’s been 21 days. I don’t know what you all are doing. Just cheating on customers and wasting their money and time.