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Updated: Mar 26, 2026
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J
jindalmayank78
Apr 1, 2020
Resolved
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Resolved

DD National (Channel 114), already being a free channel, is included in our subscription pack but on the television it says that "the Channel is not subscribed". We also sent SMS on 56633 to add the channel from the RMN but from there also the reply was that it is already a part of our subscription. Then why it's not showing on the television?
May 23, 2020
Complaint marked as Resolved 
Verified Support
Apr 06, 2020
Tata Sky Customer Care's response Hi, your concern is certainly noted. We're looking into it right now. Please hold on a little longer. We will get back to you soon with a solution.
Verified Support
Apr 22, 2020
Tata Sky Customer Care's response We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help! 
View replies
This is the wrong card for the set-up box (pairing error) plez solve it
After long time i recharged it for time pass becz my offic is closed due to covid19 so plez help as soon as possible
Reply
Tata Sky Customer Care's response, Apr 6, 2020
Verified Support
Hi! Help is here. We have raised a service request. Rest assured, you will hear from us soon.
Tata Sky Customer Care's response, Apr 6, 2020
Verified Support
We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
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    N
    Navneet Kaur Soni
    Apr 1, 2020
    Resolved
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    Resolved

    Address: 118/349 F(2), 208005, Kaushalpuri, Darshan Purwa, Kanpur, Uttar Pradesh 208012, India

    Dear tata sky team,

    I am getting getting error - this is the wrong card for this set top box (Pairing error) for subscriber id : [protected]

    My account is recently recharged and has already 750 inr balance is present in my account.

    I am unable to access tataksy because of this error, but my account balance is getting deducted each day.

    Please solve this issue asap.
    May 7, 2020
    Complaint marked as Resolved 
    Tata Sky customer support has been notified about the posted complaint.
    Verified Support
    Apr 02, 2020
    Tata Sky Customer Care's response     Hi, we have raised a service request. Rest assured, you will hear from us soon. Never miss your favorite shows. You can watch TV on the Tata Sky Mobile app or on https://watch.tatasky.com at no extra cost. Download the app from Google Play/App Store.
    Verified Support
    Apr 06, 2020
    Tata Sky Customer Care's response     We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.
    View replies
    I want to recharge subscriber id [protected] but by mistake it recharges subscriber id [protected] so please refund Rs in my subscriber id : [protected].So, kindly I request you to resolve it.I please you to resolve it as soon as possible.
    Reply
    Tata Sky Customer Care's response, Apr 6, 2020
    Verified Support
    Hi! Help is here. Kindly share your RMN/Sub ID and we’ll sort this right away for you.
    anisha govind's reply, Apr 7, 2020
    This is My sub id : 116801175. It's been a week since I compalined but it's not sorted. Please, kindly do it as soon as posssible.
    Tata Sky Customer Care's response, Apr 8, 2020
    Verified Support
    Oh No! We are unable to fetch your account details, could you please provide us with the right RMN/Subscriber ID.
    anisha govind's reply, Apr 8, 2020
    Sorry for the inconvenience, My sub ID : 1168011755 . Kindly please do it as soon as possible
    Tata Sky Customer Care's response, Apr 11, 2020
    Verified Support
    Thanks for sharing the details. We have raised a service request. Rest assured, you will hear from us soon.
    anisha govind's reply, Apr 17, 2020
    Dear Tatasky, its been 1month since I raised a complaint. Neither the recharge was reflected in wrong Subid nor I got refund.Hope this will be solved soon.
    Tata Sky Customer Care's response, Apr 18, 2020
    Verified Support
    We are sorting this out for you, will contact you at the earliest. Wish you a good day!
    Tata Sky Customer Care's response, Apr 25, 2020
    Verified Support
    We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help! 
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      N
      Neelamchoudhary
      from Pune, Maharashtra
      Apr 1, 2020
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      Address: B-5, Media park

      Hi team,
      We have been complaining back to back on this issue but no response is received. This is period of lockdown so no call center service available.. This is understood. But the whatsaap service which you have started is not helping at all. I have been trying from last two weeks but no good response and neither my connection issue is resolving.
      Please arrange a call on the no firstly and once done, please fix the issue.
      Tata Sky customer support has been notified about the posted complaint.
      Apr 01, 2020
      Updated by Neelamchoudhary       how come ticket created a second back is marked as resolved?
      Apr 01, 2020
      Updated by Neelamchoudhary       I want a call back on this, because there is no response on my request since last two weeks and i am done ….i need a call back to discuss on this
      Verified Support
      Apr 02, 2020
      Tata Sky Customer Care's response       Hi, we have raised a service request. Rest assured, you will hear from us soon. Never miss your favorite shows. You can watch TV on the Tata Sky Mobile app or on https://watch.tatasky.com at no extra cost. Download the app from Google Play/App Store.
      Verified Support
      Apr 06, 2020
      Tata Sky Customer Care's response       We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
      Apr 28, 2020
      Updated by Neelamchoudhary       Yes off course i have been telling, that i would need a call back on my issue. But always i have been told you will get call back and then nothing to address my question. JFYI I have fixed my TATA sky issue without any help from TATA sky pepl as they were not helpful at all.
      Secondly on my recharge which i did and wasted completely is all because of my problem, it went all in vein and now i want my reachage to be reimbursed as there was no use of my recharge amount for whole month Along with a call arranged properly and with some one who actually knows ….other wise it will again be like - you will get a call back and then no answer again.
      View replies
      Do I still need to wait for two more week, just to receive a call...why is it so difficult for tata sky to arrange a call for.discussion...i am definately not going to accept this delay and will not be considering my money being wasted becouse of this delay.. ARRANGE A CALL ASAP
      Reply
      Tata Sky Customer Care's response, Apr 4, 2020
      Verified Support
      As we all practice social distancing to tackle COVID 19, we have reduced staffing at our centers and you might experience a delay in our responses. Stay safe, stay indoors.
      Neelamchoudhary's [Complaint's author] reply, May 17, 2020
      i completely understand the lockdown, but isn't your pepl working over call as well?...Is it difficult to arrange a call to address the issue as well.
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        P
        pradeepkumarbansal
        Apr 1, 2020
        Resolved
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        Resolved

        Address: C-231, FIRST FLOOR, GREATER KAILASH - I, NEW DELHI-110048.

        The list of all channel of tata sky - paid and free - from channel 100 to channel 2032 is not available on tata sky web site.

        I need the list of all channel of tata sky - paid and free - from channel 100 to channel 2032. Please direct tata-sky to send the same in word format or in pdf format with details of charges of paid channels (Hindi, english and regional) to my e-mail address as under.

        My tata-sky subscriber id [protected], neeru bansal

        My e-mail is : pradeepkb. [protected]@gmail.com

        There is no e-mail address of tata-sky.
        May 4, 2020
        Complaint marked as Resolved 
        Tata Sky customer support has been notified about the posted complaint.
        Verified Support
        Apr 02, 2020
        Tata Sky Customer Care's response         Hi, we are here to help you out. We have raised a service request. Rest assured, you will hear from us soon.
        Verified Support
        Apr 03, 2020
        Tata Sky Customer Care's response         We hope that your concern has been addressed. Let us know if you require further assistance, we will be glad to help!
        View replies
        I recharged my tv after a gap of 3-4 months and now it's showing that the card inserted is wrong (pairing error)
        Please resolve this matter as soon as possible as already there's panic everywhere regarding the covid and the only means of news is that and internet .
        Reply
        Tata Sky Customer Care's response, Apr 2, 2020
        Verified Support
        Hi, we have raised a service request. Rest assured, you will hear from us soon. Never miss your favorite shows. You can watch TV on the Tata Sky Mobile app or on https://watch.tatasky.com at no extra cost. Download the app from Google Play/App Store.
        Tata Sky Customer Care's response, Apr 12, 2020
        Verified Support
        We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
        Tata Sky Customer Care's response, Apr 12, 2020
        Verified Support
        We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
        Wrong card and pairing error showing when ever turn on the TV and set top box since from two weeks kindly rectify the problem
        Reply
        Tata Sky Customer Care's response, Apr 2, 2020
        Verified Support
        Hi, we have raised a service request. Rest assured, you will hear from us soon. Never miss your favorite shows. You can watch TV on the Tata Sky Mobile app or on https://watch.tatasky.com at no extra cost. Download the app from Google Play/App Store.
        Tata Sky Customer Care's response, Apr 4, 2020
        Verified Support
        We hope your issue has been resolved. Let us know if you require further assistance, we will be glad to help!
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          A
          anisha govind
          from Bengaluru, Karnataka
          Apr 1, 2020
          Resolved
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          Resolved

          Address: Hyderabad, Telangana

          We have dth (Tatasky) connection. I recharged amount to the wrong tata sky id. On[protected] i. E, tuesday i have mistakenly recharged with amount of rs.255 tatasky id: [protected] while recharging tatasky id :[protected].
          My account is deactivated now due to low balance. And my pacakage has been deactivated and channels and not displaying.
          So, i request you to kindly credit back amount to my tatasky id.
          May 4, 2020
          Complaint marked as Resolved 
          Tata Sky customer support has been notified about the posted complaint.
          Verified Support
          Apr 01, 2020
          Tata Sky Customer Care's response           Hi! We understand your concern. We have raised a service request. Rest assured, you will hear from us soon.
          Verified Support
          Apr 02, 2020
          Tata Sky Customer Care's response           Hope that your issue is resolved and you are enjoying the #Jingalala experience. We are here if you need any assistance. Have a #Jingalala Day
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            S
            Surendra Kumar Mallik
            Apr 1, 2020
            Resolved
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            Resolved

            I have paid Rs.255 for recharging my TataSky account on 31/03/2020. Money was deducted from my SBI account but the re-charge never happened. My TataSky account has been deactivated because of low balance.

            Please solve the issue immediately, either by way of refund or by completion of recharge to my tatasky account.

            RMN [protected]
            UPI Transaction ID[protected]
            May 11, 2020
            Complaint marked as Resolved 
            Tata Sky customer support has been notified about the posted complaint.
            Verified Support
            Apr 01, 2020
            Tata Sky Customer Care's response             Hi! We understand your concern. We have raised a service request. Rest assured, you will hear from us soon.
            Verified Support
            Apr 02, 2020
            Tata Sky Customer Care's response             We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
            View replies
            Their is some massege shown
            The set up box need to be paired
            Reply
            Tata Sky Customer Care's response, Apr 2, 2020
            Verified Support
            Hi, you definitely have our attention. Kindly share with us your RMN/Sub ID and let us do the rest.
            The setup box needs to be paired. This is being shown on TV.
            Reply
            Tata Sky Customer Care's response, Apr 2, 2020
            Verified Support
            Hi, allow us to check this for you. Please confirm your RMN/ Subs ID for further assistance.
            I recharged my tatasky account with 483 rupees the amount has been deducted from my bank account but not reflected ib tatasky balance also my account has been deactivated.
            My RMN is [protected].
            Please resolve or refund .
            Reply
            Tata Sky Customer Care's response, Oct 11, 2020
            Verified Support
            Hi, help is here! We are unable to fetch any account with the provided RMN. Please re-check and confirm us your RMN/Subscriber ID for further assistance.
            I have paid Rs.619 for recharging my TataSky account on 20/01/2021. Money was deducted from my SBI account but the re-charge never happened. Then I did it again and now it's recharged but the the money deducted earlier is not been Credited to my Account.

            Please solve the issue immediately.
            ID:[protected]
            Reply
            Shalet Nelson's reply, Jan 21, 2021
            Not SBI account bt BOI
            Tata Sky Customer Care's response, Jan 21, 2021
            Verified Support
            Hi! That's not how it should have been. We have raised a service request to resolve your concern at the earliest. Stay tuned for further updates.
            Tata Sky Customer Care's response, Jan 21, 2021
            Verified Support
            We hope all your concerns have been addressed and resolved. Please do stay connected for latest offers and updates on: http://bit.ly/S_C_TW.
            I recharged my tatasky account with 300 rupees the amount has been deducted from my bank account but not reflected in tatasky balance also my account has been deactivated.
            My RMN is [protected].
            Please resolve or refund .
            Reply
            Tata Sky Customer Care's response, Jun 19, 2021
            Verified Support
            We hope your concern has been addressed. Please do stay connected for the latest offers and updates on: bit.ly/S_C_TW.
            I recharged my tatasky account with 300 rupees the amount has been deducted from my bank account but not reflected in tatasky balance also my account has been deactivated.
            My RMN is [protected].
            Please resolve or refund .
            Reply
            Tata Sky Customer Care's response, Jun 19, 2021
            Verified Support
            Hi! We understand your concern and have raised a service request to sort this. Rest assured, you will hear from us soon.
            I have recharge Rs.451 for my tatasky account on 16/06/2021 & money was deducted from my SBI account but the recharge was not credited in my tatasky account. I have contacted tatasky customer care many time but the problem till date is not solved. They asked me to wait for day after days.
            Please look into the matter & do some needful help.
            Reply
            Tata Sky Customer Care's response, Jun 30, 2021
            Verified Support
            Hi! This isn't the experience we aim for. Kindly confirm your Registered Mobile Number/Sub ID and we’ll solve this at the earliest.
            Songja's reply, Jul 2, 2021
            My Sub ID is 1425130950. I have contacted customer care many times but the issue is not solved. Customer care said that the refund is initiated & they sent me the mail but when i ask for the refund id, they are not replying my mail.
            My Sub ID is [protected]. I have contacted customer care many times but the issue is not solved. Customer care said that the refund is initiated & they sent me the mail but when i ask for the refund id, they are not replying my mail. I'm attaching the screenshot...
            Reply
            Tata Sky Customer Care's response, Jul 4, 2021
            Verified Support
            We understand what this has been like for you. We are looking into the matter now. Allow us some time as we figure the best way to solve this issue for you. You will hear from us shortly.
            Tata Sky Customer Care's response, Jul 4, 2021
            Verified Support
            We hope your issue has been resolved. Let us know if you require further assistance, we will be glad to help!
            Songja's reply, Jul 6, 2021
            Still date issue is not solved. I think i'm not going to get my refund. Thank you
            We understand your concern and have raised a service request to sort this. Rest assured, you will hear from us soon.
            Reply
            Songja's reply, Jul 3, 2021
            Thank you so much sir for taking my complaint strongly. I hope that the problem will be resolved soon.
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            18 other people found this review helpful
            18 found this helpful
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              K
              kavikumar kumar
              Apr 1, 2020
              Resolved
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              Resolved

              Address: 600056

              On 25th march, i have made a payment (Rs.3012 for one year) to tatasky through google pay. Transactions was successful. But amount was not reflected in my account. Transaction i'd[protected].
              Please take action reflectify this issue as soon.
              Mobile : [protected]
              Email : [protected]@rocketmail.com
              May 11, 2020
              Complaint marked as Resolved 
              Verified Support
              Apr 02, 2020
              Tata Sky Customer Care's response               Hi, we have raised a service request to resolve your concern at the earliest. Stay tuned for further updates.
              Verified Support
              Apr 06, 2020
              Tata Sky Customer Care's response               We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
              View replies
              Last four months se tata sky ka recharge nahi kiya kal recharge kiya lekin tata sky customer service ka message ara it is deactivated soon within next 4 hours it might be active lekin Abhi tak active nahi hua
              Reply
              Tata Sky Customer Care's response, Apr 2, 2020
              Verified Support
              Hi, we have raised a service request. Rest assured, you will hear from us soon. Never miss your favorite shows. You can watch TV on the Tata Sky Mobile app or on https://watch.tatasky.com at no extra cost. Download the app from Google Play/App Store.
              Tata Sky Customer Care's response, Apr 5, 2020
              Verified Support
              We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.
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                K
                kavikumar kumar
                Apr 1, 2020
                Resolved
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                Resolved

                Address: Poonamallee, Chennai, Tamil Nadu, 600056

                On 25th march, i have made a payment (Rs.3012 for one year) to tatasky through google pay. Transactions was successful. But amount was not reflected in my account. Transaction i'd[protected]. I really disappointed about the customercare service also.
                Please take action reflectify this issue as soon.
                Mobile :[protected]
                Email : [protected]@rocketmail.com
                May 6, 2020
                Complaint marked as Resolved 
                Tata Sky customer support has been notified about the posted complaint.
                Verified Support
                Apr 01, 2020
                Tata Sky Customer Care's response                 Hi! We understand your concern. We have raised a service request. Rest assured, you will hear from us soon.
                Verified Support
                Apr 02, 2020
                Tata Sky Customer Care's response                 We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
                View replies
                This is the wrong card for this set top box so help me
                Reply
                takhat chavda's reply, Apr 1, 2020
                this is the wrong card for this set top box
                Tata Sky Customer Care's response, Apr 2, 2020
                Verified Support
                Hi, we have raised a service request. Rest assured, you will hear from us soon. Never miss your favorite shows. You can watch TV on the Tata Sky Mobile app or on https://watch.tatasky.com at no extra cost. Download the app from Google Play/App Store.
                Tata Sky Customer Care's response, Apr 3, 2020
                Verified Support
                We hope that your concern has been addressed. Let us know if you require further assistance, we will be glad to help!
                My TV is showing that set top box needs to be paired . Please help. Note in my set top box there is no card this is new set top box of HD please help
                Reply
                Vedant Jhanwar's reply, Mar 29, 2020
                I am not able to view the channel and I have tried calling customer care but I have received no response from the same, I tried calling again and again but result was same, no response so I request you to resolve my complaint as soon as possible I will be very thankful for the sameMy TV is showing that set top box needs to be paired . Please help. Note in my set top box there is no card this is new set top box of HD please help
                Tata Sky Customer Care's response, Apr 2, 2020
                Verified Support
                Hi, we have raised a service request. Rest assured, you will hear from us soon. Never miss your favorite shows. You can watch TV on the Tata Sky Mobile app or on https://watch.tatasky.com at no extra cost. Download the app from Google Play/App Store.
                Tata Sky Customer Care's response, Apr 3, 2020
                Verified Support
                We hope that your concern has been addressed. Let us know if you require further assistance, we will be glad to help!
                After one month. I'm swich on tata sky set top box . show me screen needs to paired.plz solve my problem.
                Reply
                Tata Sky Customer Care's response, Apr 2, 2020
                Verified Support
                Hi, you definitely have our attention. Kindly share with us your RMN/Sub ID and let us do the rest.
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                  G
                  Gungun2
                  from Powai, Maharashtra
                  Mar 31, 2020
                  Resolved
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                  Resolved

                  Address: Chhindwara, Madhya Pradesh, 480001

                  Today i recharge my pack rs 1350 but unfortunately tata sky cuts all my money from my account and it is very huge amount for me 14000 like seriously no company should take this huge amount of money for their recharge and after that in customer care no one is ready to pick my calls i want my money back its very huge amount for me 14000.
                  May 14, 2020
                  Complaint marked as Resolved 
                  Tata Sky customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 02, 2020
                  Tata Sky Customer Care's response                   Hi, we have raised a service request to resolve your concern at the earliest. Stay tuned for further updates.
                  Verified Support
                  Apr 05, 2020
                  Tata Sky Customer Care's response                   We hope your concern has been addressed. Let us know if you require further assistance, we will be glad to help!
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                    J
                    jijoyvarghese
                    from Powai, Maharashtra
                    Mar 31, 2020
                    Resolved
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                    Resolved

                    Address: Pune, Maharashtra, 411018

                    I had taken new connection of tata sky..
                    The executives gave me a holiday hungama package as gift.
                    They had told me to login to this website www.holidaywithqaspl.com
                    But am unable to login with error as invalid code
                    I am struggling from last few days. Tata sky executives are cheating public by saying wrong information which is against the fact for selling their product
                    Executives not responding nor receiving calls.. Please help.

                    My Subscription ID [protected]
                    Kavita Varghese
                    Mail ID : jijoy.[protected]@gmail.com
                    May 23, 2020
                    Complaint marked as Resolved 
                    Tata Sky customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 01, 2020
                    Tata Sky Customer Care's response                     Hi! We understand your concern. We have raised a service request. Rest assured, you will hear from us soon.
                    Verified Support
                    Apr 20, 2020
                    Tata Sky Customer Care's response                     We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help! 
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                      G
                      Gaurav Meel
                      from Powai, Maharashtra
                      Mar 30, 2020
                      Resolved
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                      Resolved

                      Address: Rajendra meel,Oppsite navjeevan college, Sikar, Rajasthan, 332001

                      I recharged my Tata Sky account on 22th march evening by PhonePay..It has been a day and my account is still deactivated although a balance of 193 is present in the account ..Why would the Tata Sky server will de-activate the account in between although balance is available?? Is this some kind of fraud.? What kind of service is that.? Fix this problem...AndI advise the new people not to subscribe to TATA Sky...
                      May 6, 2020
                      Complaint marked as Resolved 
                      Tata Sky customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 31, 2020
                      Tata Sky Customer Care's response                       Hi, we have raised a service request. Rest assured, you will hear from us soon. Never miss your favorite shows. You can watch TV on the Tata Sky Mobile app or on https://watch.tatasky.com at no extra cost. Download the app from Google Play/App Store.
                      Verified Support
                      Apr 01, 2020
                      Tata Sky Customer Care's response                       We hope that your concern has been addressed. Let us know if you require further assistance, we will be glad to help!
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                        R
                        [email protected]
                        Mar 30, 2020
                        Resolved
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                        Resolved

                        Address: BILASPUR, BILASPUR, BILASPUR, Gautam Buddh Nagar, Uttar Pradesh, 495001

                        Based on the communication from tata sky representative to make a recharge i have made payment through my tata sky mobile app the sum of rs.300. The payment was made through upi mode. The request came to my upi app with vpa named "[protected]@apl" requesting the amount provided in the app. I have approved the collect request and the payment was successful - dated 30 March 2020. After the transaction, till date i have not seen my tata sky account reflecting the amount recharged.
                        Transaction ref number[protected]
                        please resolve this issue Tata Sky customer care are not connected in toll free number
                        my contact number [protected]
                        May 7, 2020
                        Complaint marked as Resolved 
                        Tata Sky customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 31, 2020
                        Tata Sky Customer Care's response                         Hi! We understand your concern. We have raised a service request. Rest assured, you will hear from us soon.
                        Verified Support
                        Apr 01, 2020
                        Tata Sky Customer Care's response                         We hope your concern has been addressed. Let us know if you require further assistance, we will be glad to help!
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                          lakshmikant1
                          from Hyderabad, Telangana
                          Mar 30, 2020
                          Resolved
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                          Resolved

                          channels are not working after recharge

                          Address: T.Dasarahalli, 560057

                          I have recharge the tata sky but still, channels are coming to.
                          On 29 march i recharger the tata sky but after recharge and gave the missed call every time but still the channels are not coming, need help —...
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                          duttapc1957
                          Mar 29, 2020
                          Resolved
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                          Resolved

                          Address: 35, Arya Patty, Durgabari Lane, Ward Number 4, Cachar, Assam, 788001

                          Dear sir,
                          To recharge my tata sky tv connection having subscriber id [protected], i have deposited rs 335.00 twice on 23.03.2020 and 25.03.2020 vide bank reference numbers igaijftpu7 and igaijpyty6 respectively.
                          However, rs.335.00 of 23.03.2020 refunded on 26.03.2020 vide bank reference number ixgasnvtw9.
                          Now till date it is not recharged and remains deactivated...
                          I have tried to inform the matter over given mobile numbers but i have received no response..
                          I, therefore would like to request you to look into the matter and solve the problem at your earliest so that i can enjoy the tv programmes smoothly.
                          With thanks
                          Paritosh chandra dutta
                          (Subscriber id [protected])
                          29.03.2020
                          May 1, 2020
                          Complaint marked as Resolved 
                          Tata Sky customer support has been notified about the posted complaint.
                          Mar 29, 2020
                          Updated by duttapc1957                           No response; non-interest to solve my problem ...
                          Mar 29, 2020
                          Updated by duttapc1957                           Please try to send message to my registered mobile...
                          Verified Support
                          Mar 30, 2020
                          Tata Sky Customer Care's response                           Hi, we understand your concern. We have raised an SR# 1ZMROLCQ for you and will contact you soon with a solution.
                          Verified Support
                          Mar 30, 2020
                          Tata Sky Customer Care's response                           We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
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                            sunder12
                            from Mumbai, Maharashtra
                            Mar 29, 2020
                            Resolved
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                            Resolved

                            We have got an issue in the tv which is not working and it is causing the below issue in the set of box and no picture seems to be coming.
                            Error message : pairing error.
                            Nds[protected]
                            [protected]
                            This is causing a serious error for us to watch the tv and this has been happening from
                            Today morning we would need your help to get this issues please
                            Apr 30, 2020
                            Complaint marked as Resolved 
                            Tata Sky customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 30, 2020
                            Tata Sky Customer Care's response                             Hi, we understand your concern. We have raised an SR# 1ZMTQRCB for you and will contact you soon.
                            Verified Support
                            Mar 30, 2020
                            Tata Sky Customer Care's response                             We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
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                              A
                              Abhi919
                              Mar 29, 2020
                              Resolved
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                              Resolved

                              set top box stuck on standby mode

                              Address: New Delhi, Delhi, 110052

                              My tata sky set top box is stuck on standby mode and does not turn on. Sometimes it turns on but shows no signal after a few minutes or if we change the channel. We have tried unplugging all the wires but no result. We are continuously trying to contact the customer care but no response from their side. Have been facing the problem for 3 days and no resolution till now....
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                              Aiyaz7
                              Mar 29, 2020
                              Resolved
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                              Resolved

                              Address: Neral, 4010101

                              Hi Team,
                              My Tata sky Subscriber ID - [protected], Have Recharge of Rs 341/- picture attached, Still I am not able to see any channel, showing Recharge not done. Please help to activate from your family end as soon as possible.

                              This time we are at home we need it urgently for time pass time.

                              Thanks in advance,
                              Aiyaz Ahmed
                              Mar 30, 2020
                              Complaint marked as Resolved 
                              Thanks a lot Tata sky team to solve my problem quickly . Now we are able to see channels. Hopping best relationship in future. Thanks & Warm Regards, Aiyaz Ahmed
                              Tata Sky customer support has been notified about the posted complaint.
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                                6
                                6261261222
                                from Powai, Maharashtra
                                Mar 29, 2020
                                Resolved
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                                Resolved

                                Address: Village Tedesara Dist Rajnandgaon, 491441

                                I came back from home to long time and switch on the TV and my TV show the some description.
                                The set top box needs to be paired.
                                Please call the customer care if any problems persists.
                                I have call many times to customer care but no any response.
                                My subscriber id is [protected] and my set top box is without card.
                                May 6, 2020
                                Complaint marked as Resolved 
                                Tata Sky customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 03, 2020
                                Tata Sky Customer Care's response                                 Hi, we are here to help you out. We have raised a service request. Rest assured, you will hear from us soon.
                                Verified Support
                                Apr 04, 2020
                                Tata Sky Customer Care's response                                 We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
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                                  B
                                  Bholanath Choudhary
                                  Mar 29, 2020
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                                  Address: Kamothe, Mumbai City, Maharashtra, 410209

                                  Dear Team I am not able to watch Tata sky after recharging it with 584 after. 35 days. It shows this is the wrong card for this set top box ( paring error ).i have tried too much but to fail to resolve to watch tv smoothly
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                                    D
                                    Dr. Sourabh Sharma
                                    Mar 28, 2020
                                    Resolved
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                                    Resolved

                                    Address: International Management Institute, IDCO Plot No 1, Gothapatna, Bhubaneswar, Odisha, India, Khordha, Odisha, 751003

                                    Set top box is always showing the error of "the set top box needs to be paired". Some (14) number is also mentioned at the last. I am facing this problem from last 15 days and not able to solve it. No support from customer care. No body is picking up calls there. Whatsapp number is not on whatsapp. So there is no way to register your complaint.
                                    This is extremly unethical and illigal to charge customer without providing the services.
                                    Please resolve the issue asap and revert me back my registered mobile number is [protected]. Sub id: [protected] box id: 8208
                                    Nds no.[protected]
                                    Digicard id:[protected]
                                    May 4, 2020
                                    Complaint marked as Resolved 
                                    Tata Sky customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 29, 2020
                                    Tata Sky Customer Care's response                                     Hi, we understand your concern.We have raised a service request. Rest assured, you will hear from us soon.
                                    Verified Support
                                    Mar 30, 2020
                                    Tata Sky Customer Care's response                                     Hi, we were unable to get in touch with you. Share an alternate number so that we can get in touch with you at the earliest.
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