[Resolved]  Tata Sky — billing extra amount

Address: Ambala, Haryana, 134003

On 20 Apr 2017, I paid ₹ 5775 to Tata Sky for a year's subscription . I subscribed for three channels ie Dhamal Mix ₹3135, English News ₹ 715 & HD Acess ₹ 1925 . My Tata Sky ID is [protected] . Thereafter, on 29Sept 2017, I opted for second TV connection & paid ₹ 1199 . This channel is free for a month as an incentive to customer . My statement of account on 29/09/2017 showed my acct balance as ₹ 424 . Thereafter, I contacted company executive on help line & to know the details of my account . I was told that I was being charged monthly for English News channel despite of the fact that I had already paid full amount for this channel . On 30 Sept 2017, Ms Veena, the company executive contacted me but failed to give any satisfactory reply on the subject . Again on 03 Oct 2017, someone claiming to from complaint department told me to deposit more money to cotinue English News . This man was just Clueless & fail to give me any satisfactory reply . On being requested to put me through to his senior, he did not comply with my request . It is submitted that I feel cheated by Tata Sky for over charging me for no fault of mine .Kindl please, look into my complaint & direct the company to do the needful .With regards, Kamal Sagar
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Nov 5, 2017
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Oct 04, 2017
Tata Sky Customer Care's response
We have made a note of your concern and you will soon hear from us.
 
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