Tata Sky Customer Care
Tata Sky Ltd.
Customer satisfaction rating: 26%
Submit a Complaint
8271
COMPLAINTS

Tata Sky Customer Care

Tata Sky Ltd.

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Address
Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East)
Mumbai
Mumbai City District
Maharashtra
India - 400098
Landmarks:Bombay Dyeing

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 500 6633  [except MTNL]
up
1739
down
739
up
955
down
419
up
575
down
352
up
499
down
317

Additional info

Andhra Pradesh

Postpaid +91 92 4600 0121

Prepaid +91 92 4601 2524



Assam

Postpaid +91 92 0700 0121

Prepaid +91 92 0701 2524



Bihar

Postpaid +91 92 3400 0121

Prepaid +91 92 3401 2524



Delhi

Postpaid +91 92 1000 0121

Prepaid +91 92 1001 2524



Gujarat

Postpaid +91 92 270 00121

Prepaid +91 92 2701 2524



Haryana

Postpaid +91 92 5400 0121

Prepaid +91 92 5401 2524



Himachal Pradesh

Postpaid +91 92 1800 0121

Prepaid +91 92 1801 2524



Jammu & Kashmir

Postpaid +91 92 0500 0121

Prepaid +91 92 0501 2524



Karnataka

Postpaid +91 92 4300 0121

Prepaid +91 92 4301 2524



Kerala

Postpaid +91 92 4900 0121

Prepaid +91 92 4901 2524



Kolkata

Postpaid +91 92 3100 0121

Prepaid +91 92 3101 2524



Madhya Pradesh

Postpaid +91 92 2900 0121

Prepaid +91 92 2901 2524



Maharashtra

Postpaid +91 92 2500 0121

Prepaid +91 92 2501 2524



Mumbai

Postpaid +91 92 2000 0121

Prepaid +91 92 2001 2524



North East

Postpaid +91 92 0600 0121

Prepaid +91 92 0601 2524



Orissa

Postpaid +91 92 3800 0121

Prepaid +91 92 3801 2524



Punjab

Postpaid +91 92 1700 0121

Prepaid +91 92 1701 2524



Rajasthan

Postpaid +91 92 1400 0121

Prepaid +91 92 1401 2524



Tamil Nadu

Postpaid +91 92 4400 0121

Prepaid +91 92 4001 2524



Uttar Pradesh East

Postpaid +91 92 3500 0121

Prepaid +91 92 3501 2524



Uttar Pradesh West

Postpaid +91 92 1900 0121

Prepaid +91 92 1901 2524



West Bengal

Postpaid +91 92 3300 0121

Prepaid +91 92 3301 2524



View More Information...

Customer satisfaction rating
26%
Complaints
8271
Pending
0
Resolved
2152
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So far so good - The company responded to our notifications and is working on resolving complaints.

Tata Sky Complaints & Reviews

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Tata Sky — wrong card for this set top box (pairing error)

 Asal naga on Dec 28, 2018
I don't recharged my tata sky for three month, then i recharged it yesterday but it's not working.
There is the message on the tv display shows that "this is the wrong card for the set top box (Pairing error)
Nds no.:[protected]
Digicard id is[protected].
My subscriber id :[protected].
Please resolve the issue, thanking you
Waiting for your positive response in return very soon....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — recharged with semiannual pack for multi tv still asking money for the 2nd connection

 jsndentist@gmail.com on Dec 28, 2018
Have been a customer of tata sky since the last many years.
I took a semiannual pack for 2 tv's and recharged with amount of 5784 on 10/08/18.

In the morning today the add-on connection stopped working. I gave a call to customer care and asked the reason since the pack is valid till feb. I was told there is a mistake on tata sky end and the issue would be resolved in next 24hours. I was also advised that i can recharge with rs 30 so that the 2nd tv can start working till the time issue is resolved.

I just received a call from tata sky and i am being told that...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — recharge offer benefit not received

 ashish.madhavi1 on Dec 27, 2018
I had offer from tata sky and it was aldo aired on tv and website about recharge via citi card. If customer recharged with citi card then he will get tata sky balance of Rs 2400/-. I have also screenshot of that offer. I contacted many times but not resolved my query and also tata sky closed my query without intemating me 3 times. If i call to tata customer care i was told that the offer is of bank and i hve to contact bank and i call to bank then i was told that bank had not such offer and i advised me to contact service provider. Please let me know from where will i get offer benefit....
Complaint comments  Read comments Complaint category Entertainment and Recreation

Tata Sky — individual channel pack issue of tata sky

 ravu01988 on Dec 27, 2018
Dear Sir,
I am the customer of tata sky, as per new guideline of TRAI consumer has a right to choose individual packs, but tata sky is still not providing such facility to consumers.
Even I have called to their customer care, but they have no updation.While as per guideline last date is 31st Dec 2018.
Please resolve this issue.

Thanks & Regards

Ravi Gupta
Tata Sky id : [protected]
Mobile no. [protected]...
Complaint comments  Read comments Complaint category Telecommunications

Tata Sky — not responding to my call centre call and whatsapp

 Jammi Raghavendra Rao on Dec 27, 2018
Sir I am jammi Raghavendra Rao tatasky dth subscriber I'd no.[protected].Today I called their customer service telephone and spoke them about the paid channels. He said they are not ready.
I got a message on my whatsApp subsequently asking me send messages for each channel I want to pay quoting their channel number. And they wanted that I should send separate messages quoting their channel numbers in a proscribed format.
They are not willing to heed my request and many times they send a autogenarated standard message to submit my request for ADD and Delete channels
My cellphone...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — I am unable to change my registered mobile number on tata sky

 Sonali Sahgal on Dec 27, 2018
I am unable to change my registered mobile number on tata sky. Tata sky is not even accepting updation of email id. Its highly annoying to try every second day to update ur registered mobile number and email id... The old registered mobile number has expired so i request tata sky to look into d matter as soon as possible n revert me back on my email id - sonalisahgal@yahoo.com...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — pairing error on my tata sky

 Ejaz_Ahmad on Dec 27, 2018
I didn't recharged my dth since 3 months. I had recharged few hours ago but it is not working and showing "this is the wrong card for the set up box (Pairing error) hds (...) digicard id (...)" i am a loyal customer of your tata sky dth company. I request you please resolve this issue as soon as possible.
I had never faced such issues as i am your old consumer.
Thank you...
Complaint comments  Read comments Complaint category Credit Cards

Tata Sky — not providing channel list as per trai guidelines

 Raj khedwal on Dec 27, 2018
I am a tata sky user for last 2 years (Customer id [protected]). This month i was up for renewal on 22/12/18 for platinum south hd.
Instead i called up co and asked them to provide details of channels which i can select and use. Unfortunately till today they have not provided me with channel list and prices, their only answer is we are working on it and once ready we will get back to you.
I had a chat with 1 lady on 23/12/18 (Pls ask tata sky to provide full manuscript of that chat as it could not get saved in my system) who suggested that my daily charges are approx rs 26.83/- and...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Tata Sky — unsatisfied service

 Anil991 on Dec 27, 2018
Actually sir i see a add on my tv that we can choose our own channels or packs but when i call to tata sky customer care they said that they had no updates for that service... I called them today and the last date for the service is 29 dec... Please help me sir... I'm very sad about the poor services of tatasky... You should take some steps against tatasky...
Complaint comments  Read comments Complaint category TVs

Tata Sky — change in name

 Vaibhaw Raj on Dec 27, 2018
Dear tata sky my name is kajal kiran with subscriber id [protected] but by mistake nehal kumar has been added at the place of kajal kiran on your officel site so i request you to change the name nehal kumar in the name of kajal kiran, i have to face many problems in handling my channel, you can contact me at [protected] and my email id i. E. Kajalkiran140@gmail.com...
Complaint comments  Read comments [2]Complaint category Education

Tata Sky — error 02

 Zarir Bhesania on Dec 26, 2018
My set-top box was working fine till yesterday. Suddenly I am getting ERROR 02. Digicard may not be inserted properly. This issue is just there and even after restarting the set-top box, cleaning the card and reinserting the card with the arrow on top did not resolve the issue. This is the first time I am getting this. Please help as its really annoying...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — forcefully arranged technician visit and deducted 100 rs from my tata sky account

 PritamPawade on Dec 26, 2018
Tata sky account no. [protected]

I requested for remote replacement on 20th december 2018.

Delivery boy delivered the remote on same day, and 200rs deducted from my account on same day.

On 21st december i got message telling my account has been deducted for technician visit. (Which i never requested for)

I contacted their online chat service and helpline numbers but i got horrible reply from them they are saying "you requested for remote replacement as well as technician visit"

Interestingly, i don't have any problem with...
Complaint comments  Read comments [3]Complaint category Satellite, Cable DTH TV

Tata Sky — pushing back recharge due date by 1 day per month

 anradhakrishnan on Dec 25, 2018
You are collecting recharge for a month, but do not give me full value. Every month I am denied one day’s service. I lose 3% every month! For October the due date was 27th; For November, it was 26th’ and for December, Tatasky has made it 25th. Stop this practice.. In future, the due date for me for monthly recharge must be the 25th day only....
Complaint comments  Read comments Complaint category Unauthorized charges

Tata Sky — animax retrieval in india

 Viharika Reddy on Dec 25, 2018
Dear sir,
Animax is the most watched channel by teens. Animax is very popular among teens and far better than any other cartoon channel.
Most of us watch animax than other kids channel. Please remove sony yay channel or make it as another channel and add animax channel to tatasky.
Everyone i know are fond of animax shows.
Please bring it back to tatasky...
Complaint comments  Read comments [1]Complaint category Kids & Baby

Tata Sky — tata sky dhamaka pack biennial activation

 Swami Manikanta Chipuripalli on Dec 25, 2018
I have seen the biennial dhamaka pack @rs.4400/- in tata sky website and i also contacted the customer care about the biennial dhamaka pack and recharged the same. After recharged the amount, again i have contacted the customer care to activate it for biennial but he said that it is in auto renewal, it will renwed automatically after 24th december, 18 but this pack is activated for annual. So, again i have contacted the customer care and explained the same to resolve it. But now they are saying that they doesn't have such type of packs then why they have mentioned on the tata sky website and even...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Tata Sky — package details after trai regulation

 gmcsca on Dec 25, 2018
Hi,
I am planning to renew my monthly connection with tata sky and called them to understand how they are complying with the new trai regulation which benefits the customers.
The response is - there is no change in the package changes as of now and they do not know when the new package details will be available.

I am not sure why they are advertising for a week to call them to understand the benefits of new trai regulation. I am very sure they have no intent to benefit the customers and making the customers to renew the old packages.

Thanks,
Gourav
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — about picture resolution

 Saurabbh on Dec 25, 2018
Dish tv and reliance dth like dish services provide hd channel over 1080p format which is true hd but you tata sky provide it on 1080i resolutiion (Interlaced scanning). It consume less bandwidth, but i don't care about that
I bought your service because some told me you have best plan and picture quality but when i check your resolution that you provided i seen only 720p and 1080i and where 1080p was missed....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — no signal tata sky

 sunny chandila on Dec 24, 2018
Every other day the set top box is not receiving signal. The technician came day before yesterday and repair it, but today again there is no signal... And it had happened to us like 10-12 times... Most of the times it's not working... We charged it yesterday only,, as whatever balance we had was deducted for technicians fees. We were left with negative balance. And today again it's not working... We recharged it with 220 yesterday, now again technician will he will charge us his fees and again no balance... It has been going like this for months now... We have complained to their nodal officer also...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — recharged for 1 yr but unable to watch

 Pkochar on Dec 24, 2018
I had recharged my tata sky account registered withthe mobile number [protected] for 1 yr. But within 3-4 months it says recharge again. Can't understand. Pls do the needful ASAP. I had a talk with the customer care man but he too was unable to solve my problem. It's already been a month that I am not able to watch TV and don't know till when I have to be doing so....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — unwanted deduction

 sdp483 on Dec 24, 2018
Recently i was lost my 239.25 /- for consolidated charges & 43.06/- gst of axis bank,
What is this??
As compare to other bank services with their charges is negligible and deduct as per use of account holder.

I'm dissatisfied with axis bank services
If i getting more loss from my axis account, then i will close this account, also share my worst experience with colleagues and friends!!...
Complaint comments  Read comments [1]Complaint category Banks

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