Tata Sky Customer Care
Tata Sky Ltd.
Customer satisfaction rating: 15%
Submit a Complaint
8716
COMPLAINTS

Tata Sky Customer Care

Tata Sky Ltd.

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Address
3rd floor, C-1, Wadia International Centre, Pandurang Budhkar Marg
Mumbai
Mumbai City District
Maharashtra
India - 400025
Landmarks:Bombay Dyeing

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 500 6633  [except MTNL]
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Additional info
Andhra Pradesh
Postpaid +91 92 4600 0121
Prepaid +91 92 4601 2524

Assam
Postpaid +91 92 0700 0121
Prepaid +91 92 0701 2524

Bihar
Postpaid +91 92 3400 0121
Prepaid +91 92 3401 2524

Delhi
Postpaid +91 92 1000 0121
Prepaid +91 92 1001 2524

Gujarat
Postpaid +91 92 270 00121
Prepaid +91 92 2701 2524

Haryana
Postpaid +91 92 5400 0121
Prepaid +91 92 5401 2524

Himachal Pradesh
Postpaid +91 92 1800 0121
Prepaid +91 92 1801 2524

Jammu & Kashmir
Postpaid +91 92 0500 0121
Prepaid +91 92 0501 2524

Karnataka
Postpaid +91 92 4300 0121
Prepaid +91 92 4301 2524

Kerala
Postpaid +91 92 4900 0121
Prepaid +91 92 4901 2524

Kolkata
Postpaid +91 92 3100 0121
Prepaid +91 92 3101 2524

Madhya Pradesh
Postpaid +91 92 2900 0121
Prepaid +91 92 2901 2524

Maharashtra
Postpaid +91 92 2500 0121
Prepaid +91 92 2501 2524

Mumbai
Postpaid +91 92 2000 0121
Prepaid +91 92 2001 2524

North East
Postpaid +91 92 0600 0121
Prepaid +91 92 0601 2524

Orissa
Postpaid +91 92 3800 0121
Prepaid +91 92 3801 2524

Punjab
Postpaid +91 92 1700 0121
Prepaid +91 92 1701 2524

Rajasthan
Postpaid +91 92 1400 0121
Prepaid +91 92 1401 2524

Tamil Nadu
Postpaid +91 92 4400 0121
Prepaid +91 92 4001 2524

Uttar Pradesh East
Postpaid +91 92 3500 0121
Prepaid +91 92 3501 2524

Uttar Pradesh West
Postpaid +91 92 1900 0121
Prepaid +91 92 1901 2524

West Bengal
Postpaid +91 92 3300 0121
Prepaid +91 92 3301 2524

View More Information...

Customer satisfaction rating
15%
Complaints
8716
Pending
5
Resolved
1310
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Tata Sky related photos (475)

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Tata Sky Complaints & Reviews

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Tata Sky — charging for equipment which does solve problem

 Swati Shah Dalan on Jan 6, 2018
My subscriber i'd is [protected] with registered under the name of gaurav dalan. I have been charges around 1300 rupees for sln and digi card replacement. Even after changing the sound problem with hd channels has not been resolved. And to my surprise they have charged for digi card even without informing me. The technicians have not been able to understand the problem and replaced the parts for which i had to pay. I have raised request for cancellation of my i'd
But want this 1300 back as to why should i pay if they are not able to solve my problem....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — always doing wrong by customer care

 Akash kumar rajgaria on Jan 6, 2018
I am a customer of tatasky but always i am telling to do other thing they are doing other things and for this i am suffering loss mental tension and not view tvs recently on 1st january 2018 i submited to close my secandary one connection they closed other one and we are unable to view tvwhen i call customer care they accepted a wrongly done by them i mailed to tatasky ceo but they called not accepting the truth after some conversation they accepted but only telling for last chance again it will not done by us and in july 17 also they told about a last chance so the service is very poor they disturbing...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — cheating the customers

 jagannath lanka on Jan 5, 2018
This is to inform you i am cheated by tata sky dth i already have tata sky connection customer id no is [protected] in flat no x 778 jalvayu vihar greater noida.

I have also taken 2nd connection in my name id no [protected] on december 9th 2017 in flat no x 798 for my parents, for this connection i paid rs 2100 + 168 for 14 mts cable @ rs 12 = 168 + 2100 total 2300 paid cash to the person who has installed the cable connection. But i came to know during 1st connection i should get all the channels but unfortunately i got only few channels as i missed one channel on 28 to 31st december...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — unauthorised deduction from my dth connection 1249285485-regarding

 Balbir1954 on Jan 5, 2018
On 4.1.2018 someone from tata sky told me that 701 channel is free for 5 days and later it will be charged. I told him that i am not interested in paid channel. He told me that he is activating this channel free for 5 days and if i like it i may subscribe further. To my surprise i got sms that out of my monthly charge which was valid till 31.1.2018 amount for smart manager channel deducted and i was informed that now i have to get recharge my account on 17.1.2018.
Please stop activating smart paid channel and refund the amount in my account of dth [protected] immediately and inform me.
Complaint comments  Read comments Complaint category Unauthorized charges

Tata Sky — change of rmn no

 Bungtsen on Jan 5, 2018
I Sita Rai. Customer Id : [protected] have lost my old RMN no as registered [protected] and now I want to change my RMN no as [protected].
Please conform me at my registered email I’d mbungtsen@yahoo.com.

I will remain great full if you kindly help me to solve the problem.
Your cooperation is highly awaited.

Thank you...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — bad customer care services

 pranay silgiri on Jan 4, 2018
The call centre people are very rude. Do not allow customers to complete and cut the phone mid way. I had to post the same request more than once because they cancelled my request without solving it, they were expecting I will carry their set top box to college and give them details printed behind the box at that second itself. They aren't ready to call back later if someone is in lecture....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — wrong information by tata sky person

 punit.vora on Jan 4, 2018
My ID number is [protected] . I called Tata sky person Mr. Bipin from Vashi Navi mumbai on 31 December whose mobile number is [protected]. He informed that if we will pay Rs 6, 200 then we will get all channel including HD channel. He send one person who collected Rs. 6, 200 from me and started all channel including HD channel. After one hour all HD channel stopped coming and so i called him and he replied that he will do that till night. But next also it was not working. Then he stopped taking my one cell number so i had to called from another number and then he told that now that scheme is not available...
Complaint comments  Read comments Complaint category TVs

Tata Sky — visiting charges for activating the service

 Shankar Asam on Jan 4, 2018
I am writing this with lot of frustration on tata sky services. After being used for 7 years nearly. This happened multiple times, but this time i am very much serious on this issue. Its a kind of looting.

My tata sky account was deactivated or disabled since i did not recharge on time. I was actually on vacation and came back yesterday. I was getting a message on my tv today "your tata sky setup box is not receiving the signals". I called up the customer service and they said, it was due to low balance and need to recharge immediately.

I have then recharged my account...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — recharge is not activated to my dth

 biju k.m on Jan 4, 2018
Sir,
I have twice re charged my dth service but my channels are not yet activated and the t. V shows insufficient balance. I have re charged for rupees 299 for two times. My id is [protected] and my registered cell number is [protected]. I re charged yesterday with rupees 299 and today also with rupees 299 but still now it is not getting any channels....
Complaint comments  Read comments Complaint category Entertainment and Recreation

Tata Sky — unable to recharge after 12 midnight

 Amir Jan on Jan 4, 2018
My tatasky subscriber id is [protected]. I have tried to recharge my tata sky account many times after midnight but every time the server seems to be down and i am not able to recharge. On calling the customer services, they usually give excuses like "system maintenance" is in process or some "technical updation" is going on. This can be a genuine reason for one night or two but not always. And if tatasky has to keep their systems down during the night periods, then they should still keep a way for customers to recharge their accounts, whenever they want to, so that the customers do not suffer. And...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — cheated

 lijo thankachan on Jan 4, 2018
Dear sir
Fyi i have requested for new connection by online subscriber i’d :[protected]
As i have requested on 31 technician came on 1 jan in evening 6:00pm with a not working box then he went again and came with working box @. 8 pm, as i have informed by ishita tata sky online the amount will charge 1800 with intatalation free but technician denied. He was it’s our procedure take installation money when i asked for proper bill he refused he was a i have booked online so i can’t get bill. And installation he did was worst as i am already a tata shy coustomer i didn’t accept...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — poor service and irresponsible answers from the store

 Shruthi Vandhana on Jan 3, 2018
Sir,
I recently subscribed tata sky due to suggestions from people. We received a message stating that they would install the set up box on (2/01/2018). We received a call from the sales person regarding the same. He told us of coming by 2:00pm in the afternoon but reported only by 7:00 pm in the evening. When we called up the tata sky office, they treated us very badly by using unwanted words and questioning us "why can't yall tolerate not watching tv for 2 days". We were greatly offended regarding the same. The sales person after reporting late, continued doing the work till 11:00 pm...
Complaint comments  Read comments Complaint category TVs

Tata Sky — waiting for adapter from 5 days

 Navaneeth Perde on Jan 4, 2018
I have opened a completed 5 days back saying my tata sky is not working. I was promised we will fix it by next days. After 2 days some come and told we will replace the adopter.. Its now 5th day even now its not replaced.
We need some help in regard to this, the service team is not worried

He forced us to give the cancellation code two times

This is the manager number - [protected] (Shivu)....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — unable to view any channels

 surendargupta on Jan 3, 2018
We are unable to watch any channels in the tatasky. If we click on any channels the screen shows please subscribe the channel for this much rupees per month.
And if i scan the clannel option on add channel option then also no frequency found on satellite shows on screen.
Please send the procedure of how to download all channels in the tatasky box....
Complaint comments  Read comments [3]Complaint category Satellite, Cable DTH TV

Tata Sky — billed twice and tata sky denying it

 Archna_Singh on Jan 3, 2018
Tata sky customer id - [protected]

This is in reference to a payment made by me on 28th october 2017 for an amount of 9130 by my standard chartered credit card on the tata sky website for my recharge.

Due to a network error the first time i attempted payment it wasn't going through or moving forward. I tried again and this time it was successful. I was charged twice though and twice the money was debited from my card for inr 9130. So basically i ended up paying inr 9130 twice. Upon calling tata sky, they denied the same, so i raised a dispute with the bank.
Complaint comments  Read comments [1]Complaint category TVs

Tata Sky — customer care executives are disconnecting after putting call on hold for 30 seconds

 ReddyCReddy on Jan 2, 2018
I have bought tata sky connection in the year 2015. By approximate one year, the set top box started rebooting for every 10-15 minutes. One of the engineer visited the place informed to change the box. I agreed and he changed the box and i charged 600rs for visit and set top box. After approximately 6-8 months, i started facing the same issue again and complained on 30th dec 2017. Engineer visited my place and took over the box to his office for testing purpose. He came back on 31st dec around 5:30pm and told me that the box is good. After he left my home the issue started again and i immediately...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — for volume regarding from hdmi

 AJAY BANDEWAR on Jan 2, 2018
Deat team,
I have registered many complan in customer care of tata sky butproblem still is same. They are saying that we cant help on this without charge becouse this is your problem..
Recently i have faced one more problem with tata sky i am recharge my tata sky setup box but i was watch the all channel in next day but amount was deduced the that same time requset to you pls do tje needful on the priority basis. Because i am facing the problem with tata sky......
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — sale of add on tata sky dth box on falce description tatasky id no.1002766523

 sanjay30862 on Jan 2, 2018
I am a very old tatasky subscriber but recently i am cheated by one appco group india representative ms. Rashmi mb. No.[protected] promoting tatasky she took the cheque of rs. 1350/- on 25.11.17 for better services at a lessor rate with one month free viewing since than i am facing multiple problems without getting any resolve from tatasky. She promised that i can view two tv's for rs 450/- against my monthly subscription of rs 770/- per month. I want my refund of rs 1350/- and my previous status of the account as before 25.11.17 back. Besides i did not get any benefit of rs.800/- recharge made on...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Tata Sky — migrate from reliance big tv - balance amount not credited to tata sky account

 sharooqsalahudeen on Jan 2, 2018
Respected sir,
I am a former reliance big tv customer with smart card no.[protected]. On 27th oct 2017 reliance digital service announced its closure by november 2017 and asked us to transfer this connection to tatasky.

As per their instruction, i called tatasky. After several day tatasky representative callbacks and assures that it will be transferred soon. Also, as per the instruction from tatasky authority i changed the customer name from seenath r (Bigtv customer name) to sharooq salahudeen (Tatasky customer name). On 08th november 2017, tata sky staff came and fixed...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — my mobile number is wrongly mapped to dlr code 5108715

 santon31 on Jan 2, 2018
My mobile no is[protected] and it is wrongly been mapped to dlr code 5108715. Everyday i am getting at least 20 sms for all the recharge he makes. Because of this, my sms is also clogging.

Please immediately get in touch with the dealer and change my mobile number and update the correct number for this dlr code.

Look forward to hearing from you....
Complaint comments  Read comments [1]Complaint category Other

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