Tata Sky Complaints & Reviews

I had a word with their customer care now at 7.20 and i explained them that i was not in Mumbai due to certain death in the family from 10 may to 30 may and it is showing in their system that the tv is not used.So when i came back to Mumbai it asked me to recharge the tata sky package.So i request them to refund that amount as I have not used.The lady was too rude and she disconnected the call.Plz look into this matter.

Dipak mallik

This Id-[protected]
was booked Dear sir
please Check name Dipak mallik .purchases 3000 new connection -05/03/2023 5:45:26 Pm
& Activated on 05/03/2023. Customer booked Bengali hindi super value pack which should charge him 235/- monthly. At the time of installation ISP added some extra add on packs and Mobile Binge without customer's permission. Even they didn’t inform him about this add-on & mobile binge package after installation which they added without customer's Concern. do the needful
So much extra amount 2300 deducted as customer's point of view, Customer wants refund.

Consider this very much Important as he is very angry on Tata play's service. Tata play have a very clean image of their service. Please don't allow the greedy ISP to ruin this image Please do the needful.
This problem solution and blance my Refund ...but then i complan Consumer Forums mail .. because tata play fraud company
My pack only Bengali Hindi super value pack 235 packages running

gave me the wrong package.Please refund my money 2300/-. TATA SKY IS Fraud COMPANY . PLZ REFUN MY MONEY urgent
If my problem is not fixed by tomorrow 12.00pm I will complan TRAI, cyber crime department, consumer forum, district legal services authority ... Refund my blance
Thanks

D Mallik

Subscribed channels and few free news channels are not working.called couple of times to customer service but no resolution.it is frustrating.sometimes hd channels don't work and now sdbalso not working.
Digital no:
[protected]

Due to a thunderstorm, our Tata Sky hd box failed to get any connection for two consecutive days. Numerous complaints have been lodged to a Tata Sky technician whose number we had received from the Tata Sky Customer Care. Despite promising numerous times he will come, ‌ he never did. Such deplorable customer service is completely unexpected from a company with a reputation as yours. Please address this situation and do the needful as quickly as possible

From May 23, 2023 my Set Top Box is not receiving any signal and for solving that problem I raised a service request on May 24, 2023 in Tata Play app. Request Id is W0#1-4H8R8BEE. It was told technician would visit my place on May 25, 2023 within 9a.m to 12p.m.
On May 25th, 2023 at 10:38 am I received a sms on my registered phone:
"Dear Subscriber, Tata Play Technician visit for WO#1-4H8R8BEE is scheduled."
No one came to my house nor did I received any call from the technician within the scheduled time slot.
On 25th May, 2023 at 2:11p.m I received a call from [protected] who said is calling from Burdwan Tata Play Office and said that today no technician would be able to visit and they would send someone on 26th May, 2023.
But on 26th May when I tracked my service request i saw that the service request has been completed and Rs 100/- has being deducted for the same.

When I raised a complaint against this with the Tata Play customer service, I received a call from [protected] and they were telling me that I am telling lies and someone must have visited and fixed the problem.

I recharged my tata sky account on 5th May, 2023 for Rs.100 using Google pay. Transaction was successful but it was not showing in my account and also I didn't receive any SMS confirmation. I complained to customer care but they said it's not their responsibility as they didn't receive the money. But my bank statement and Google pay history shows that transaction is successful to tatasky Paytm account. I mailed them attaching the screenshot...

I recharged my tata sky on 5th May, 2023 for Rs 100 but that didn't show on my recharge neither did I receive any SMS confirmation. I contacted the customer care and they responded saying it's not their responsibility. I e-mailed them too. But they simply said it's not their responsibility.

Date of Incident : 28.04.2023
Client Number : Mr. Ganesh service technician [protected]

Amount taken Rs.300 without any change part.

Resolution required: Refund Rs.300

Problem: Yesterday i have taken service request through tata play customer care due no signals in television. They send service technician for attempt the TV dish service due no signal (rain). Technician came attempt the service some remote lock issue only but he went to top floor and change the bolt at dish area discussed with my wife.
He has to ask to pay Rs. 300 for this part. after phone pay paid through my mobile UTR[protected]. Finally he went to top floor same old one replaced taken back new one.

Evening checked this bolt old one only observed and not changed any part his side taken amount Rs.300

Do the refund immediately to resolve the issue.

Attached dish photo and receipt of payment.

Thanks & regards
K Muneswara Rao
[protected]/[protected]
Tata Play ID: [protected]

Please do not buy tata sky becuase of his service is very bad and his customer care is close complaint without resolve.
Because of 10 days TATA SKY shut in my home and i am three user customer in house but they are not resolve my netowork issue problem till date-28.4.2023.
Once again request to all don't buy the tata sky.
This is my mobile no.[protected]

Tata play is sharing customer information with non customers. I am getting email about and account number [protected] belonging to some Jageswar Bora and the recharges he is doing. I have not been able to figure out if the recharges are coming from my account yet. I have called customer service but every time I talk to them their system is down and they do not escalate to their manager. Nor they do they write down the information to call back.

Recently I had some horrible experience with Tata Play fiber. I made my usual recharge on last month but after that my internet was out for more than 22 days. I raised multiple complaints and talked to several agents, but nothing. Only yesterday my internet was back online. But as I talked to them earlier I was promised that my validity would be extended to 22 days as there was no connection. I do have the call recordings with me if proof is needed.
But today again when I contacted them they literaly told me that they could not extend the due date. So I have paid to you on due date but could not use the connection as internet was competely out and now you guys are telling me that I again have to recharge to stay connected.
During these no connection phase, I had to do multiple data recharge for my mobile number just to get connected. Are you guys paying them?
I am only asking to extend the days as the issue was from your side and you could not fix that for 22 days.
I want my validity extended or else I will go to other higher authority. You guys are just scamming people and taking their hard earned money. This is really disturbing for a TATA company.

On 12th April 2023, I recharged my tataplay binge of Rs 949 but still it was shown deactivated. So i recharged my account again of Rs740 thinking that itll work this time but still it was shown deactivated. So I called the customer care number and they assured me that itll be resolved within two hours. For the past 7 days Ive been calling them everyday thinking they will resolve the problem but the only thing that I got in return was false promises saying itll be resolved. Today is the 20th of April 2023 and still Im not able to view any of the channels nor the OTT. Kindly help me with this issue.

Tata play debited Rs 349 automatically without any consent, credit my money back

Tata Play activated and debited Rs 349 binge without any consent,
credit my money back

After split I was given new subscriber id [protected] but despite 7 days it was not activated even after lodging complaint with nodal officer. They also charged me for relocation and asked to recharge by 400 bugs.
I am really fedup with frequent calls in name of resolution. So at last I changed to Dish TV.

I am really fedup with its service and agony caused to me.
Requesting you suitable compensation and action against the cheating company.

Hi.
Iam Tata sky customer. Since the last recharge, signals have been slow. Comes only in day time.signal coming in the night time lead.this problem reapets daily.when calling the customer care service they are asking for the amount to fit that there is a signal issues.this has been the case ever since we bought tata sky.please help us

Since installation on March 10, 2023 we are suffering with the below mentioned problem. Despite my several attempts TATA PLAY has not resolved this problem.

1. Changing channels through respective zoner like movie, news, spiritual etc., is cumbersome hence the option of “favourite” where the user can group frequently viewed channels for quick and ease of changing.
2. The remote that is provided does not have “favourite” button to enable us to change the channels frequently.
3. I have already grouped the frequently viewed channels under “favourite” but for viewing them is cumbersome as mentioned before.
4. Presently if we have to change the channels we have to depress Home – Guide – Scroll down to Bottom – select Favourite and then scroll again for selecting the channel among the favourite. When this is done frequently this is frustrating.
5. I have sent scores of emails explaining the difficulty but everybody seems determined only to defend and does not care about the difficulty faced by the user. Some one even argued that this is a “software” and cannot be changed, but the very word denotes it as “software” and is subject to improvement as this is not cast on stone, neither it is called as “Hardware”
6. With all due respects to the team that has built the software the difficulty, frustration experienced by the user for changing channels cannot be ignored.

In the mean time I and my family continue to suffer for not able to view / change channels despite we continue to pay for the charges.

When I had taken the connection of Tata Play, I had taken Rs 1500 as security, which I had promised to return when the connection was restored, but now this company has refused to give this amount.

Hi Team
I received from [protected] to my mobile at 12:26PM on[protected] mentioning she is from tata sky. The lady person on the call wanted to explain about some tata sky channel newly added. I was busy and said to her that i was not interested to continue the call. But the way she replied back was a bit harsh. She is questioning why i cant spare 10mins and then she had cut the call abruptly.

This is very bad spoiling the mood of customers.

I hv recharged tata sky for 100 rs from mob no 80753940..i needed to get my 100 rupees back