[Resolved] Tata Sky — denial of service of channels I have subscribed | |||
Last night, after a tour i returned and switched my tv to see asianet news channel at 1811. I was advised to send sms opting this channel. I did so to get a reply that i have already subscribed to this channel. This is true because the amount i paid in february has the package including this channel. I again tried and got the same answer. I got the same problem when i tried to access other channels i had subscribed and got the same result. I don't understand why the service is denied when i have already subscribed the channel. The whole thing is so ridiculous. This morning i got into more problems as only one light of the set box was burning when i switched on the tv. I would like to get these problems rectified soon as i am missing a lot of importance news and other programmes. Was this information helpful? | |||
Mar 14, 2020 Complaint marked as Resolved Tata Sky customer support has been notified about the posted complaint. Verified Support Feb 12, 2020 Tata Sky Customer Care's response Hi, we understand what this has been like for you. We're unable to fetch any account with the provided Mobile Number. Kindly re-check and share your RMN/Subscriber ID to help you further.
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 5 Comments | |||
Comments
Subscriber id÷ [protected]
This is in reply to Tata Sky response to y complaint.
My RMN is [protected]
My Subscriber ID is [protected].
I had also complained through Tata Sky website giving an ultimatum of two days which expires just now.
I have not been able to access any channel since 5th February.
I will be on tour from 15th to 21st. If the problem is not solved by 15th afternoon, I shall disconnect your service and subscribe to another DTH. You can collect your equipment on 22nd or after.
Subramania Iyer
My RMN is [protected]
My Subscriber ID is [protected].
I had also complained through Tata Sky website giving an ultimatum of two days which expires just now.
I have not been able to access any channel since 5th February.
I will be on tour from 15th to 21st. If the problem is not solved by 15th afternoon, I shall disconnect your service and subscribe to another DTH. You can collect your equipment on 22nd or after.
Subramania Iyer
Tata Sky Customer Care's response, Feb 14, 2020
Verified Support
Thanks for the details. We're looking into it right now. Please hold on a little longer. We will get back to you soon with a solution.
Tata Sky Customer Care's response, Feb 18, 2020
Verified Support
We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
Subscriber ID: [protected]
When I switch on my tv, I am getting a blank screen that displays 'set top box needs to be paired. Please call customer care if the problem persits.'
kindly tell us what to do
When I switch on my tv, I am getting a blank screen that displays 'set top box needs to be paired. Please call customer care if the problem persits.'
kindly tell us what to do
Tata Sky Customer Care's response, Feb 15, 2020
Verified Support
Hi, we are here to help you out. We have raised a service request. Rest assured, you will hear from us soon.
Tata Sky Customer Care's response, Feb 17, 2020
Verified Support
We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
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Now after recharging it says This is the wrong card for this set top box (pairing error)
NDS No.:[protected]
Digicard ID is[protected]
(14)
Kindly solve my problem