[Resolved]  Tata Sky — set top box hangs n replacing a new box with old used n repaired box

Address: New Delhi, Delhi

I got new tata sky hd connection on 17 june 2014 with lots of promises on quality n good services. Firstly I wanted to buy standard box but the call center person persuaded me that for some more I should buy hd . From sep the set box started hanging, then I called the person who came for installing, he gave instructions on phone to do some software upgrade but of no use. Then called the worst customer care center they sent a guy next day, he did some software upgrade n said if the problem persists then box will be replaced . next day the problem was still there, again called customer care, they again scheduled a visit to replace new set top box with the old used repaired box. I paid more than two thousand rupee to get an old used repaired box after 3 months as per COMPANY’S POLICY ?? I want NEW box to be replaced with NEW box or Disconnect the connection n Refund my money ( installation plus annual subscription). Repeated calls to rude n worst customer care n service guys were all useless. subscriberId [protected] Kindly do the needful…….