Tata Sky — Star Sports.... Ch. 454

Amit Mokashi

Oct 23, 2022

Address:

https://www.tataplay.com/

The customer was not informed about downgrading their service.

The customer was able to watch the match on live tv from his app mobile and today was an important match of India vs Pak the customer was not able to watch the match or price distribution on live tv of the tata sky/play mobile app as star sports had stopped broadcasting their channel to any other platforms and only TV.
This was not informed to the customer. When purchased tata sky/play it was promised that all channels to which you subscribed to on TV would be available on the tata sky/play app on mobile.

This is a complete breach of the trust of the customer.

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Tata Sky customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2022

Tata Sky Customer Care's response Hi, we understand your concern. These channels are not available on Tata Play mobile app for live TV viewing as the broadcaster has stopped the feed. You can continue to watch your subscribed Star Network channels on your TV, as before.

Oct 25, 2022

Updated by Amit Mokashi Thank you for letting the customer know after degrading your services. As promised while purchasing Tata sky subscription all subscribed channels would be available on Mobile app as well.
This was not informed to customers in advance as they are degrading their services, and neither they have modified their charges.
This is a complete breach of trust. A company like Tata behaving like this is not at all acceptable and a heavy penalty needs to be imposed.