Tata Sky Customer Care
Tata Sky Ltd.
Customer satisfaction rating: 15%
Submit a Complaint
8721
COMPLAINTS

Tata Sky Customer Care

Tata Sky Ltd.

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Address
3rd floor, C-1, Wadia International Centre, Pandurang Budhkar Marg
Mumbai
Mumbai City District
Maharashtra
India - 400025
Landmarks:Bombay Dyeing

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 500 6633  [except MTNL]
up
1412
down
627
up
745
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341
up
474
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296
up
419
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268

Additional info
Andhra Pradesh
Postpaid +91 92 4600 0121
Prepaid +91 92 4601 2524

Assam
Postpaid +91 92 0700 0121
Prepaid +91 92 0701 2524

Bihar
Postpaid +91 92 3400 0121
Prepaid +91 92 3401 2524

Delhi
Postpaid +91 92 1000 0121
Prepaid +91 92 1001 2524

Gujarat
Postpaid +91 92 270 00121
Prepaid +91 92 2701 2524

Haryana
Postpaid +91 92 5400 0121
Prepaid +91 92 5401 2524

Himachal Pradesh
Postpaid +91 92 1800 0121
Prepaid +91 92 1801 2524

Jammu & Kashmir
Postpaid +91 92 0500 0121
Prepaid +91 92 0501 2524

Karnataka
Postpaid +91 92 4300 0121
Prepaid +91 92 4301 2524

Kerala
Postpaid +91 92 4900 0121
Prepaid +91 92 4901 2524

Kolkata
Postpaid +91 92 3100 0121
Prepaid +91 92 3101 2524

Madhya Pradesh
Postpaid +91 92 2900 0121
Prepaid +91 92 2901 2524

Maharashtra
Postpaid +91 92 2500 0121
Prepaid +91 92 2501 2524

Mumbai
Postpaid +91 92 2000 0121
Prepaid +91 92 2001 2524

North East
Postpaid +91 92 0600 0121
Prepaid +91 92 0601 2524

Orissa
Postpaid +91 92 3800 0121
Prepaid +91 92 3801 2524

Punjab
Postpaid +91 92 1700 0121
Prepaid +91 92 1701 2524

Rajasthan
Postpaid +91 92 1400 0121
Prepaid +91 92 1401 2524

Tamil Nadu
Postpaid +91 92 4400 0121
Prepaid +91 92 4001 2524

Uttar Pradesh East
Postpaid +91 92 3500 0121
Prepaid +91 92 3501 2524

Uttar Pradesh West
Postpaid +91 92 1900 0121
Prepaid +91 92 1901 2524

West Bengal
Postpaid +91 92 3300 0121
Prepaid +91 92 3301 2524

View More Information...

Customer satisfaction rating
15%
Complaints
8721
Pending
0
Resolved
1323
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So far so good - The company responded to our notifications and is working on resolving complaints.

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Tata Sky Complaints & Reviews

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Tata Sky — asking to pay rs 2000 every 6 months to change the cable. [Resolved]

 Himanshu3 on Dec 7, 2017
Dear sir,

I am himanshu g. Mehta having a tata sky connection at my residence.

I have made a complaint regarding the set top box approximately 6 weeks ago and the response from your side came after 5 weeks of regular follow up by me.

Your technician said that the cable from the dish to the set top box has been damaged and the charges for replacement of the same would be rs. 2000.00 and above and he also said that it will have to be replaced every 6 months whereas when i had installed the set up box the technician had said there would no problems and...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — regarding my unresolved issue from last 2 months [Resolved]

 kunalshah9 on Dec 6, 2017
Respected Concern,
Myself Hemant Shah, Subscriber ID : [protected] have been using Tata Sky from the day it got launched.
From 1st week of Oct. 2017 I am facing issues with my SETUP BOX, so I requested and gave my first Request for swapping the SETUP BOX on 26th of Oct 2017. But the Service Centre and people working there are not serious about any issues I face, and as a result I had to give almost 25-30 call Requests for swapping the SETUP BOX and had to visit service center for almost 5 times and spend 3-4 hours begging to please come and visit my site. Even I had mailed regarding...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — non installation of dish antenna [Resolved]

 rcg g on Dec 6, 2017
This is to inform you that i have made request for new dish antenna installation to my existing connection no. [protected] at around 1 pm today but sorry to say, it has been not yet resolved till this time.
This kind of consumer harassment by Tata Sky is not expected. so i request consumer forum to take strict action and compensate for mental agony...
Complaint comments  Read comments [3]Complaint category Satellite, Cable DTH TV

Tata Sky — I am complaining about frequent signal problems. [Resolved]

 Aman Raza007 on Dec 6, 2017
I am facing frequent signal problems on my tata sky. Some of the frequently used channels are even not working properply.
The screen is all set to black colour with no audio when flipping to such channels.
And also the company promises to provide more then 220 channels with recharge of rs 199 pm which also the company fails to stick to its commitment.
Not even a single channel of music, cartoon and sports are enabled with recharge of 199 pm which the company promises.
We the customers are loosing faith on tata sky with passing days if u keep on shifting from your commitment....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — without any value my recharged amount is consumed [Resolved]

 Manoj1102 on Dec 6, 2017
My subscriber id for tata sky is [protected] and i have recharged for 560 rupees to avail ultra pack, but i havent seen any of the hd channels related for the pack i recharged. And now my account balance have gone below to 14 rupees and now needs to recharge again. Where is the recharged amount gone? I am already using south special pack which is 229 rupees. Eventhough if they charge for the previous pack, where is the balance amount in my account (Out of 560 rupees)??.

And getting connected to customer care is really useless with their toll free number, it is not having any option...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Tata Sky — migration of big tv to tata sky

 Sudhit Joshi on Dec 6, 2017
Due to closure of reliance communication my big tv have been migrated to tata sky (Dth) with the same credit & conditions. After lapse of a month and frequently asked for, there is no credit given us by tata sky. On complaining to the company, the official asked me to recharge afresh.
Please help me to resolve the issue.
My card no. Is[protected]
Yearly recharge done on 08/05/217 for rs.2160/-...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — tata sky dth complaint [Resolved]

 Arnold fernando on Dec 5, 2017
I am searching words to write as worst as i can.. How cheap you guys, i tried to renew the package as i was doing regular basis, it was deducted 10, 032/- how could this possible, while large a complaint on service dept that back end team is so lethargic and she asking me to recharge for 25/- what rubbish is this. Now this is festival season i required my hard earn money at any cost. Don't take this likely i can do anything at the bottom of this... If you guys have sense and well cultured revert back this mail and call me, not from your uneducated back team who dont have proper solution. Need call...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — customer care number [Resolved]

 trilokjt on Dec 5, 2017
For past 2 days i am trying to contact tata sky customer care number. I have dialled thousand times but the recorded voice only says welcome to tata sky and after 5 seconds it says thank you. Can not proceed further. My ultra pack annual subscription is to be renewed and i have already made payment of rs 4250/ as desired by representative of tata sky....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — I am complaining about tata sky bad service [Resolved]

 narayan unni on Dec 5, 2017
My tatasky stop working from 23rd november 2017. After the complaint one so called technician came and proudly replaced unicable 11 which he felt faulty. Then he operated the tv he started the tv and announced that both set of boxes are to be replaced. Then after fiddling as me time he could operate one setoff box and other one declared dead. He promised to come next day with set off box and it seems from your call centre operators that he closed the file mentioning all is wel.

Then on our complaint another fellow came and he declared the wirings are faulty need to replace.
Complaint comments  Read comments Complaint category Electronics & Appliances

Tata Sky — complaint about recharge done but not showing channels on t v [Resolved]

 Ramesh Ramesh Chandel on Dec 4, 2017
Hello,

I have done a recharge to my tata-sky on 04th dec, 2017 (16.39pm) of rs280.00 but it has not been recharged to tata-sky but got deducted from account.
I have done the recharge using neft.

Below are all the details:
Data and time of recharge done - 04th dec, 2017 - 16.39pm

Tatasky subscriber id - [[protected]]
Mobile number - [[protected]] (Ramesh kumar singh chandel - tatasky a/c holder name)

Request you to resolve this issue at the earliest.

Thanks and regards

Ramesh kumar singh...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Tata Sky — non refund of reliance dth credit to tatasky on migration. [Resolved]

 Srinivas. on Dec 4, 2017
Have migrated from reliance dth to tatasky (Id. [protected]) on 01-11-17 on the promise that amount in credit of reliance will also be credited to tatasky. Since then have complained to tatasky customer care many times and everytime was assured of credit within 7days as it was in process.
Today[protected] when i called up customer care, one lady informed me that the complaint has been closed as it has been resolved. When asked how it be closed without any credit to tatasky a/c, she simply offered to lodge a fresh complaint.
2nd customer support informed me that complaint has been closed...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — rate hike by almost rs. 300/- [Resolved]

 Jaideep Paul on Dec 3, 2017
My id no. Is [protected], i have been a customer for tata sky for years but now am frustated and fedup by its price hikes every couple months, this time they have increased my packe by almost 300 which is not the w9rk of a good provider but a con artist.
Please deduct my package cost without any alterations so that i can continue to avail your services otherwise i will have to change my provider.
Jaideep paul
[protected]
[protected]...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — fooled by putting another pack. i told to put the 299 pack for year n they put 199 pack n took the money of 299 s pack year. [Resolved]

 Kailas Paramshetti on Dec 3, 2017
How you have done this to me is cheating... You are fooling the customers... This should not happen..
You are giving the 199 pack n how can you take the 4200 / - and taking the 100 rs extra for wire.. Fooling the unknown customers.. Then how people will take your tata sky..
While knowning that you have put 199 s pack.. Why did you took 4200 rs of 299 pack a fee..
Correct it soon.. You are fooling n spoiling the name of tata motors...
Correct it as soon as possible.. Kindly request to you....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — dth tata sky name & address change [Resolved]

 raju guin on Dec 2, 2017
Dear sir MY name is RAJU ashok guin. I have purchase A tata sky DTH. Connection on March.11 -2017 due to some issue I have change my name and Address Details on my connection..address. .92 12. India nagar. Tabula road santacruz est Mumbai 400055...OLD. CONNECTION DETAILS are as below CUSTOMER I'D [protected] NAME .ANIL SHARMA...NEW NAME raju ashok guin...mobile no [protected].email Id rajuguin117@gmail.com...
Complaint comments  Read comments Complaint category Business & Finances

Tata Sky — voucher not received

 Brijesh.880singh on Dec 2, 2017
Hello team,  
As per offer from tata sky. Get 2000 rs voucher for new registration i have registered my account on 2nd december at mytatasky website. But due to network connectivity i have not received option to select 2000 rs. Voucher.
I tried to login after some time but same issue happen.

Kindly help me to get 2000 rs. Vouchers.

My details:

Name - rameshwar singh
Subscription id: [[protected]]...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — wrong validity showing after recharge [Resolved]

 AnushkaGupta on Dec 2, 2017
Today i recharged dhamaal pack @199 with 1 month validity, after done my recharge when i check my tata sky account then recharge validity 5 day less in 1 month showing. This is completely cheating with your customer. The same issue was happened in last month recharge also and again facing same issue. When i customer visit on your tata sky site the recharge plan showing different and after recharge showing short validity of that. It is very pathetic way i will say this is a front cheating with customer.
I having been calling to customers complaints but no one receiving the call....
Complaint comments  Read comments Complaint category Telecommunications

Tata Sky — printing wrong details in pamphlet [Resolved]

 kbenjamin franklin on Dec 1, 2017
In pamphlet they are providing wront package commitment.
I'm a dealere from chennai. We are communicating customers regarding the pamphlet they provide us.

I have attached the photocopy of the pamphlet they provide us.in that dhamaka 199 pack they've mentioned one regional within the pack and another free regional.

But when i called the dealer care from [protected]. One told me there are two regionals likewise and two customer care executives told me that only one regional is available

*the one spoke to me in tamil dated 1/12/17 time : around 9.00...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — unable to watch a few channels (star sports 1 & few marathi pack channels) since last week [Resolved]

 Ganesh Chikhalikar on Dec 1, 2017
Subscriber id: [protected]
I am not able to watch following channels (Despite having subscription) since last week, all other favorite channels are visible:
1) star sports 1 (English)
2) star pravah
3) colors marathi
4) abp majha

Message continuously appears as 'your tata sky box is unable to receive signal' which can not be true as other channels are visible. Checked cable connection, it is fine, there is no obstruction around dish either....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — not installed yet [Resolved]

 engganilsharma on Dec 1, 2017
Sir i am reliance big tv customer. I want to switch to tata sky under your new scheme. I have contacted ur customer care no. Of times but till now my tata sky is not installed. They are making foll of me by just saying will be installed today. I have logged no. Of complaints but till now no solution provided.
My registered mobile no. Is [protected]
Reliance big tv i'd is[protected]
Address for installation is anil sharma c/o cdr jambal village chhatwal mamoon cantt pathankot 145001...
Complaint comments  Read comments Complaint category Other

Tata Sky — reliance/tata sky refusing to honour commitment to reliance customers [Resolved]

 Kashmira Desai on Dec 1, 2017
I am a reliance big tv customer. Have been calling their toll free number for quite a few days. Get s recorded message saying "number has been debarred. Please try later." finally, googled and discovered there are plenty like me complaining about reliance. Stumbled upon a page that said something to this effect: reliance big tv shut down services n tata sky has taken over. All reliance big tv customers should give a missed call to tata sky on 932xxxxxxx for a "free connection. No installation charges..." which is what i did. Promptly got an sms from tata sky thanking me for showing interest in tata...
Complaint comments  Read comments Complaint category Entertainment and Recreation

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