Tata Sky Customer Care
Tata Sky Ltd.
Customer satisfaction rating: 24%
Submit a Complaint
8023
COMPLAINTS

Tata Sky Customer Care

Tata Sky Ltd.

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Address
Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East)
Mumbai
Mumbai City District
Maharashtra
India - 400098
Landmarks:Bombay Dyeing

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 500 6633  [except MTNL]
up
1677
down
712
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917
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407
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561
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342
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485
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306

Additional info

Andhra Pradesh

Postpaid +91 92 4600 0121

Prepaid +91 92 4601 2524



Assam

Postpaid +91 92 0700 0121

Prepaid +91 92 0701 2524



Bihar

Postpaid +91 92 3400 0121

Prepaid +91 92 3401 2524



Delhi

Postpaid +91 92 1000 0121

Prepaid +91 92 1001 2524



Gujarat

Postpaid +91 92 270 00121

Prepaid +91 92 2701 2524



Haryana

Postpaid +91 92 5400 0121

Prepaid +91 92 5401 2524



Himachal Pradesh

Postpaid +91 92 1800 0121

Prepaid +91 92 1801 2524



Jammu & Kashmir

Postpaid +91 92 0500 0121

Prepaid +91 92 0501 2524



Karnataka

Postpaid +91 92 4300 0121

Prepaid +91 92 4301 2524



Kerala

Postpaid +91 92 4900 0121

Prepaid +91 92 4901 2524



Kolkata

Postpaid +91 92 3100 0121

Prepaid +91 92 3101 2524



Madhya Pradesh

Postpaid +91 92 2900 0121

Prepaid +91 92 2901 2524



Maharashtra

Postpaid +91 92 2500 0121

Prepaid +91 92 2501 2524



Mumbai

Postpaid +91 92 2000 0121

Prepaid +91 92 2001 2524



North East

Postpaid +91 92 0600 0121

Prepaid +91 92 0601 2524



Orissa

Postpaid +91 92 3800 0121

Prepaid +91 92 3801 2524



Punjab

Postpaid +91 92 1700 0121

Prepaid +91 92 1701 2524



Rajasthan

Postpaid +91 92 1400 0121

Prepaid +91 92 1401 2524



Tamil Nadu

Postpaid +91 92 4400 0121

Prepaid +91 92 4001 2524



Uttar Pradesh East

Postpaid +91 92 3500 0121

Prepaid +91 92 3501 2524



Uttar Pradesh West

Postpaid +91 92 1900 0121

Prepaid +91 92 1901 2524



West Bengal

Postpaid +91 92 3300 0121

Prepaid +91 92 3301 2524



View More Information...

Customer satisfaction rating
24%
Complaints
8023
Pending
13
Resolved
1880
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So far so good - The company responded to our notifications and is working on resolving complaints.

Tata Sky related photos (507)

Tata Sky Complaints & Reviews

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Tata Sky — sony sab tv channel not working

 Nilesh Veera on Oct 1, 2018
[protected] is subscriber ID in the name of Nilesh Veera. I m unable to watch[protected] these channels inspite of regular prepayment. I tried helpline numbers at least 3 to 4 hours but no reply at all. It is totally harassment and worstest ever customer experience.
I want refund of all my recharge amount and set top box coast.hope for quick response

Regards...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — non provision of facility for which subscription is prepaid

 lawry on Oct 1, 2018
I have been a tatasky customer for last ten years and have been subscribing for prepaid services. My mobile no is [protected] and my customer id is [protected] . On 29 sept I approached your customer care as i could not view KBC. The problem was set riht by your customer care executive .However, today we could not view the programme as we could not get confirmation from [protected] .It seems that the package i have subscribed for is not being made available for veiwing . pl resolve this problem or terminate my connection immediately....
Complaint comments  Read comments Complaint category Computers & Accessories

Tata Sky — non working of various channel on tata sky

 Ramayan Pathak on Oct 1, 2018
The Tata sky and locked the usage of Sony channels on the Tata sky along with few other channels like Aaj tak. They have asked to call on certain nos to watch that channel free of cost but when I am calling on that no it is continuously busy, it has been almost 2 hours trying to call on that number but failed to connect.

Then I tried calling the Tata sky helpline nos, I have tried all possible nos but unable to connect. I was surprised to be in call waiting on one of the helpline number. It has been almost 2 hours trying to do that, but couldn't connect....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — stop showing some channels

 ketanpatel5382 on Oct 1, 2018
I have recharged for 1 year and suddenly today Tata sky stopped showing some channels. They showing message to make a miss call on [protected] to continue viewing stopped channels.

If I have subscribed for 1 your why some channels stopped showing?
Why should I make a miss call?

And even I try to contact Tata sky on customer care, even after efforts for 2 hours I couldn't contact them

What should I do?

My money wasted......
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — worst customer service in india

 Aniket Sarmalkar on Oct 1, 2018
I have tried all the customer support and helpline numbers, not a single call received, other numbers are out of service, some numbers are out of coverage area, never seen such a worst customer care service. Never gonna take tata sky again.
Pls guys dont but the Tata sky connections...it is worst than anything...sonetime channels gets disconnected..and they tell us to give miss call on the numbers they provide...and that numbers are also not usable...worst worst worst service....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — some more channel has been closed without my consent

 Anjana Verma on Oct 1, 2018
Today some channel like aaj tak, sony etc has been closed by tata sky in my subscriber no [protected], whereas the sufficient balance has been maintained by me. Kindly lodge my complaint and redress immediately. I am very dipressed by the unprofessional behavior of the tata sky. Also i intimate you that there executive are without any means they keep on bothering by telephone talk...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — cutting down of some channel

 Dusmanta Behera on Oct 1, 2018
Dear sir tata sky is cutting down one of the channel from the package i have. and sending sms in tv set to miscall the ph no they giving.who told to do so .and when i am calling them its busy contineously. sony tv is not coming. if this is not sorted out i will go further, this tata sky is doing fraud .plz take stringent action and do the needful...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — very disappointing customer service!!

 Disappointed Tata Sky Subscriber!! on Oct 1, 2018
We have subscribed to Tata Sky Platinum Package wherein normal definition and HD channels are available. However, on 01.10.2018 we were not able to watch some of the channels that are already been paid in the subscribed package. On top of that, when calling on 4 different customer care numbers, one of them connected after multiple trials but sadly even after being on hold for 17 minutes, no service executive came on the call and we could only hear the annoying IVR for straight 17 minutes(wherein, the waiting kept on increassing). Ultimately, this toll free customer care number caused us to lose...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — not receiving certain channels

 Sukeshsingh4u on Oct 3, 2018
Kindly tell me the good reason to continue with Tata sky when we're not receiving certain channels . Is this not a fraud ? We pay for the services and don't have any thing to do with thecontradictions which you are having with certain channels.
These things were not told to me when I was taking the connection .
Kindly look into the matter at the earliest.

Thanks (Which you don't deserve)...
Complaint comments  Read comments [1]Complaint category Telecommunications

Tata Sky — false commitment of tata sky for customer I'd1270999863

 Abhishek Trivedi84 on Oct 1, 2018
Customer I'd : [protected]

I have paid 12 months subscription money of tata sky in last month with commitment that price of pack will be freezed and all channel will continue as same for next 12 months

But Today surprisingly many channels have been deactivated. I m trying to contact customer care since morning but no one is coming to hear me. It is not connected since morning to customers care

I THINK THIS IS FRAUD COMPANY AND HAD NO COMMITMENT VALUE...DOES NOT CARE ABOUT CUSTOMER SERVICE...DUMB COMPANY

Abhishek trivedi
[protected]...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — regarding unavailability of sony channels

 chandel25k on Oct 1, 2018
Today is the first day in my seven years of tata sky subscription, that my trust have been broken onto the tata sky service.

Many channels have vanished and others ask for giving a missed call on a number([protected]) to be started but the problem has broken its limits
as when miss called an announcement of "ALL LINES ARE BUSY"
is made

It is a humble request that the SONY services be started again.
regards...
Complaint comments  Read comments Complaint category TVs

Tata Sky — non provision of channel as per agreement -=cust id 10080 24091

 Mohanan Paraparambil on Oct 1, 2018
The above service provider has agreed to provide dth service which included news channel "india today". I have an annual subscription which was renewed from january 2108.
This channel (Channel no 609) was available on 30th september in the night. This morning (01 oct 18) when i tried to see this channel on pressing the remote for 609 it just gave a message on the screen that "channel 609 not available". No reason given and no specific indication that india today will not be available.
Today after-noon i contacted through[protected] to know the status. Only repeated answer i got...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — mnjb

 Trissin Antony on Oct 1, 2018
My subscription id is[protected].
It is showing suddenly that.. Pairing error
The card is in proper way. Plz check it
We are used it till last night.
Suddenly it gona show that... As pairing error..
It had happened recently two three months back.. Why it is happening again and again.. Plz do something.
Last day we had recharged it.. And in the morning it is showing like this...
Complaint comments  Read comments Complaint category Neighbours

Tata Sky — channels are missing

 Vyomika Pattapu on Oct 1, 2018
Wre are using tata sky since many years. But in the past few days many channels which are subscribed are missing. Total money is paid for them but we are unable to view many channels and the number of that channel is invalid is shown. I called the toll free number but i was told that any one would contact me in 10 minutes but its been so long and when i am calling they are giving the same response. I want my complaint to be taken and solve it as soon as possible. The number of channels missing is increasing...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — mental harassment to give them a call every month for the channel already subscribed

 vhegde100 on Oct 1, 2018
I have subscribed for the tata sky subscription for a period of 6 months where the entire amount is paid in advance. Today all of a sudden a specific channel is unable to view and the error message given was 'to view the channel, we need to give a missed call to a specific no. Which is shown on the tv screen.

When taking this up with tata sky on their online chat, it has been given to understand that they have an internal tiff with the said channel (Sony set max), where their agreements have not been renewed and hence to mitigate and manage the same the customers are unable to view...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — channels dropped but no refund

 Gorababu123 on Oct 1, 2018
I have a tatasky sd semi annual pack, toda ten 2 and sony espn are missing. Today ie on 01/10/2019 i found that two sports channels ie sony ten 2, and sony espn not there. On asking i was told that these two channels have been dropped. This is false as sony ten 2 is there on hd. As i have paid for a particular set of channels, and have paid for 6 months i am still not being given a refund and what more tatasky are not letting me save the chat for future reference and action. This is cheating which they are doing to their subscribers...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — not refunding my money

 Guru minhas on Oct 1, 2018
Respected sir, i have a complaint that i have recharged wrong unfortunately the amount is too much and i requested to tatasky helpline center, they asked me that they reverse my money they also detected money from my account but now the money is nor in my bank account and nor in my tatasky account i requested to reverse my amount. Now what i have to do i'm getting problem sir help me sir....
Complaint comments  Read comments Complaint category House, Apartment Rental

Tata Sky — registered mobile number is lost want to change and get a new one

 San_18_18 on Oct 1, 2018
As long as i have forgot my older cell number. I wanted my tata sky registered number to be [protected]
Please help me in this case
My older registered number i have lost is still the registered number so i need to change this anyhow my new number [protected] is the most frequently used number by me so please change my number to this one...
Complaint comments  Read comments Complaint category TVs

Tata Sky — subscriber id- 1000733459

 Sikaria007 on Sep 30, 2018
I had an issue with my tata sky. I was not able to view all the channels on 29/09/18.
At about 4:45pm on 29/9/18 i had called up the customer care regarding the same.
An engineer was assigned against my complain no: 17yhjfjq & he was scheduled to visit at around 6:00pm on the same day-29/9/18.

Before the engineer’s visit all my channels started to work around 5:15pm.
Now when the engineer visited my place he disconnected all the wires & again connected them.

After that again many of my channels went off as no signal was coming at all.
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — online recharge amount not sent

 Chinnamalai Sukumaran on Sep 28, 2018
My tatasky dth id [protected] - sukumaran c. On 27/09/18 i have paid through my internet banking from indian bank, a sum of rs.675/-. The amount was debited from my bank a/c. But due to connection failure, the recharge was not done nor any message received from tatasky about recharge. If not paid to tatasky, arrange to refund the amount to my a/c.

Sukumaran c
Mob [protected]...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

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