[Resolved]  Tata Sky — super lnb cost - 1200!

Address:

500034

I have tata sky hd+ box with inbuilt dvr (3 years old purchased set - subscriber id-[protected]). I was facing no signal issue for all hd +1 channels and in case of recording 2 simultaneous programs the recordings were not happening while company claimed 3 recordings with new firmware upgrade. Today i raised an work order with tata sky - wo#12fg4il4 for service to address the same as i normally always go for annual pack (Including hd access with transfer) while still not able to utilize the basic services for which i was paying.

Post analysis, technician told me to replace the lnb as my dish had universal lnb instead of super lnb and this will cost 1200 rupees! I discussed with him that if this was the lnb which should have been for hd+ set-top box then why did they installed the other type of lnb earlier? Moreover such replacement shouldn't cost as the earlier one was not faulty/damaged. But all discussions went into vain and finally i had to give him the money he was asking but took its bill. Technician told me to contact him directly instead of raising request with tata sky. My suspicion got stronger when he cancelled my previous work order stating its resolution is more than the normal hours hence he cancelled it and he himself raised another work order with wo#12fub1bg and marked it as resolved.

My expectation here is that such cancellation of work order is not right and since for my set top box (Hd+ transfer) it was supposed to be super lnb then why do i need to pay 1200 for it. Moreover why did the earlier dish (Complete new connection) was installed with in compatible lnb. My recording and channel viewing experience was fine initially but got worse in past few months post software upgrade and introduction of third recording (T3 signal bar). This included frequent picture freezing, sudden no signals and partial/incomplete recordings.

Please take actions at the earliest and revert the amount.