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[Resolved]  Tata Sky — tata sky the set top box needs to be paired. pairing error on my tata sky dth

Address: Vidya Bharti Kripa Bharthi Nagar Post Jaipura Road Sringeri Chikamagulur Karnataka, 577139

I have not used my set top box for around 2 months and today i recharged my account but it is not working.

The screen shows that set top box needs to be paired.

Error code 14.

Please resolve my issue as soon as possible and i trust that tata sky is a good company that's why i try to suggest everyone to use tata sky only so please try to help me.

Thank you
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Aug 12, 2019
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Jul 08, 2019
Tata Sky Customer Care's response Hi, your concern is certainly noted. Please turn off the set-top box. Remove the digicard and wipe it with a soft dry cloth and then insert the digicard into the slot. Turn it on and check if the problem persists.
 
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Comments

I am getting pairing error for setup box... It is showing... This card wrong card for this set up box...

tata sky the set top box needs to be paired. pairing error on my tata sky dth - Comment #3480998 - Image #0
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Tata Sky Customer Care's response, Jul 9, 2019
Verified Support
Hi, we're here to help. Please remove the card and wipe it with a soft dry cloth, insert it back(The Tata Sky logo should be upward and the arrow pointing towards the Set-top box) and let us know the status.
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