[Resolved]  Tata Sky — Technician visit charges

I have been using tatasky services since last 5 years. And i am facing connection issues since last week. I have called tatasky customer care couple of times and followed the instructions for manual settings but was of no use. When i am asking for a technician visit, they are asking me to pay rs.150. Why should i pay for something which tatasky is responsible. I am paying my monthly charges already and tatasky is not able to provide the proper service still they are charging from their customer. This is not done