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[Resolved]  Tata Sky — the set top box needs to be paired. pairing error on my tata sky dth

Address:Kannur, Kerala, 670662

I didn't use the service for 4 months. Then i recharged yesterday but it is not working.

On the tv, there is just a blank screen with a message: the set-top box needs to be paired.

Error code 14.

Please resolve this problem as i trust your good company. I am a loyal tata sky consumer.

Thanks. Please help it's world cup time time so fast response my complaint
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Yes (13)
Jul 24, 2018
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Jun 19, 2018
Tata Sky Customer Care's response Hi, we have raised a service request to sort this and you'll hear from us at the earliest.
Verified Support
Jun 23, 2018
Tata Sky Customer Care's response Hi, we were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.
Complaint comments 
7 Comments

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Comments

Change my mobile no sir In future my process in your and in future you contract me my new no. ( [protected] ). So please you update my new mobile no.in your siystem. Thanks,
Reply
cheppiq's [Complaint's author] reply, Jun 18, 2018
what
[protected]
Reply
Tata Sky Customer Care's response, Jun 23, 2018
Verified Support
Hi, we have raised a service request (SR# 15UJ506S). Rest assured, you will hear from us soon.
Please Fix this problem...

Reply
Please Fix this error at your earliest...

Reply
On the tv, there is just a blank screen with a message: the set-top box needs to be paired.

Error code 14.

Please resolve this problem as i trust your good company. I am a loyal tata sky consumer.

Thanks. Please help it's world cup time time so fast response my complaint

Reply
Tata Sky Customer Care's response, Sep 5, 2019
Verified Support
Hi, we understand your concern. We have raised a service request. Rest assured, you will hear from us soon.
Tata Sky Customer Care's response, Sep 5, 2019
Verified Support
We hope your issue has been resolved. Let us know if you require further assistance, we will be glad to help!
The TV screen is blank with message the set top box need to be paired.

Reply
Tata Sky Customer Care's response, Nov 12, 2019
Verified Support
Hi, we hope your concern has been resolved! Let us know if you require further assistance, we will be glad to help!
Set top box needs to he paired, ...the same problem as shown above, ...help me to fix it
Reply
Tata Sky Customer Care's response, Mar 22, 2020
Verified Support
Hi, your concern is certainly noted. Please share your RMN/Subscriber ID, we will help you further.

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